Name: Wex Photographic
Rating: 4.20

“Visited Wex Bham earlier and I feel was made very uncomfortable by one of their staff, I was apparently 'behind the till' - the clear implication from his tone that I was up to no good. This despite the till being behind me, several feet away with two rather bored looking staff between me and the till. I was within a area that I (and I have seen others in the past) stand in to view a number of lower cost items before selecting and making a purchase. If its restricted, access should NOT be possible ! There are no barriers in place. My hands were in my pockets, I have tight pullover with normal trousers, I hadn't got a heavy coat on nor an open bag, (no place to hide anything shoplifted) I wasn't touching anything on display, I acknowledged him and said I was just looking, after which I was 'challenged'. I've shopped as Wex many times, several of the staff 'know me'. Ashamed that this now passes for customer service. Spent over £2K with Wex, LCE and MPB during the last 12 months. After this WEX has seen the last of me, that's £130 + of Fuji printer I had expected to purchase for a start. VERY POOR WEX.”

Helpful Report

Posted 1 month ago

“Very sad after spending over £5000 pounds and having to argue about the incorrect battery 126 supplied with my second hand XT3 for £841 pounds and told I can buy one for about £60. 126s I was told battery was supplied. However I gave the camera back for a full refund and purchased new from Jessops with correct battery. The fact and upsetting was I was made to be a fool arguing about the correct battery. I will never deal with Wex again they have lost my trade and confidence if things go wrong . I was offered a second hand battery after but no time on reciept and no idea when available. . Shame but good store in leeds but bad customer service beyond belief.”

Helpful Report

Posted 1 year ago

“When purchasing by internet be prepared to receive an email which looks like a 'phishing' attempt. You are asked to send a copy of very sensitive material such as your driving license (one of the most prized items for identity fraud.) The email gives no indication of any policy about the handling of this material should you be blase enough to surrender it. For example how do they store it, who has access to it, is it destroyed after a period of time. In short not an atom of reference to Data protection legislation. If you believe that shopping for a camera should be more difficult than buying a house then this company should be considered as your first and only stop. If you believe that being porous with your personal details is for you then expect this procedure to also delay the delivery of your purchase”

Helpful Report

Posted 5 years ago

“PURCHASED A PANASONIC GH4R OF THESE GUYS A LITTLE UNDER A YEAR AGO ALONG WITH £1000 WORTH OF LENS 2 WEEKS AFTER BUYING THE CAMERA THE CAMERA STARTED TO PLAY UP SO I SENT IT BACK TO THEM THINKING AS ITS SO KNEW THEY WOULD PROBABLY JUST REPLACE IT BUT NO OFF IT WENT FOR REPAIR I RECEIVED THE CAMERA BACK AND WAS TOLD PANASONIC SAID NOTHING WRONG WITH IT I SCRATCHED MY HEAD TRIED THE CAMERA AND EVERYTHING WORKED ?? THE CAMERA WENT AWAY BROKE BUT APPARENTLY NOTHING WAS WRONG WITH IT BUT IT CAME BACK WORKING ?? HOW WEIRD DIDN'T THINK TO MUCH OF IT AS WAS HAPPY TO HAVE HER BACK SO I COULD FINALLY USE IT, A FEW MONTHS WENT PAST AND PROBLEMS AGAIN THIS TIME SENT IT BACK AND ASKED IF WEX WOULD CHECK IT 1ST AS I THOUGH PANASONIC WHERE TELLING PORKYS AND HAD OBVIOUSLY DONE A FACTORY REINSTALL OF THE OP SYSTEM SO THEY DID AND COULD SEE THAT CAMERA PLAYING UP SENT OFF TO PANASONIC GOT IT FIXED, PART OF THE PROBLEM THAT TIME HAD BEEN DOWN TO ME AS THE TIME LAPSE FEATURE HAD GONE AND WAS BECAUSE I HAD CHANGED THE SETTINGS TO A SETTING WHERE TIME LAPSE WASNT AVAILABLE BUT THE OTHER PROBLEM OF THE LENS NOT WORKING PROPERLY THEY SAID HAD ONLY BEEN ABLE TO REPLICATE A FEW TIMES AND IT WASN'T DOING IT ANYMORE AND THE COULDN'T MAKE THE SCREEN GO BLANK EITHER ALMOST LIKE THEY MIGHT HAVE WELL SAID YOUR MAKING IT UP THAT'S HOW THEY MADE ME FEEL SO THEY SENT IT BACK THE 2ND TIME SEEMED OK FOR A WHILE THEY I GO TO DO AN IMPORTANT SHOOT TAKE THE GH4R AND GUESS WHAT 1 HOUR AND 20 SECS TRYING TO GET THE CAMERA GOING HAS TO GO BACK (GETTING TIRED OF KEEP SENDING STUFF BACK THAT COST £2000 AND NOT WORKED PROPERLY SINCE NEW) RETURN NUMBER 3 SENT BACK THEY SEND OF FOR REPAIR FAULTY LENS ATTACHMENT JUST LIKE I HAD SAID IN THE PREVIOUS TIMES BUT I WAS MAKING IT UP WEX ???? mmmmm SO AFTER THIS IVE KINDA HAD ENOUGH SO I ASK ON 5 OCCASIONS FOR A MANAGER TO CALL ME BACK AS 3 X THIS CAMERA HAS BEEN RTN IN THE LAST 8 MONTHS IV'E HARDLY USED IT AS IT'S SO UNRELIABLE AND GUESS WHAT THE MANAGER DON'T CALL BACK JUST LIKE HE/SHE DIDN'T ON THE PREVIOUS RETURNS UNREAL EXPECTED MORE FROM SUCH A BIG MARKET LEADER IN PHOTOGRAPHY EQUIPMENT ?? CANT BE BOTHERED TO CALL BACK AFTER SO MUCH HAS GONE ON FEEL COMPLETELY MUGGED OFF BY WEX FROM THE START WE ARE JUST JUST LOOKING AT SPENDING JUST OVER £10'000 ON THE NEW INSPIRE 2 AND X7 CAMERA SET UP BUT FOR SURE WEX WON'T BE GETTING ANY MORE BUSINESS FROM ME THATS FOR SURE I SUPPOSE SOME COMPANIES GET TOO BIG AND FORGET US BAD SHOW WEX”

Helpful Report

Posted 6 years ago

“PURCHASED A PANASONIC GH4R OF THESE GUYS A LITTLE UNDER A YEAR AGO ALONG WITH £1000 WORTH OF LENS 2 WEEKS AFTER BUYING THE CAMERA THE CAMERA STARTED TO PLAY UP SO I SENT IT BACK TO THEM THINKING AS ITS SO KNEW THEY WOULD PROBABLY JUST REPLACE IT BUT NO OFF IT WENT FOR REPAIR I RECEIVED THE CAMERA BACK AND WAS TOLD PANASONIC SAID NOTHING WRONG WITH IT I SCRATCHED MY HEAD TRIED THE CAMERA AND EVERYTHING WORKED ?? THE CAMERA WENT AWAY BROKE BUT APPARENTLY NOTHING WAS WRONG WITH IT BUT IT CAME BACK WORKING ?? HOW WEIRD DIDN'T THINK TO MUCH OF IT AS WAS HAPPY TO HAVE HER BACK SO I COULD FINALLY USE IT, A FEW MONTHS WENT PAST AND PROBLEMS AGAIN THIS TIME SENT IT BACK AND ASKED IF WEX WOULD CHECK IT 1ST AS I THOUGH PANASONIC WHERE TELLING PORKYS AND HAD OBVIOUSLY DONE A FACTORY REINSTALL OF THE OP SYSTEM SO THEY DID AND COULD SEE THAT CAMERA PLAYING UP SENT OFF TO PANASONIC GOT IT FIXED, PART OF THE PROBLEM THAT TIME HAD BEEN DOWN TO ME AS THE TIME LAPSE FEATURE HAD GONE AND WAS BECAUSE I HAD CHANGED THE SETTINGS TO A SETTING WHERE TIME LAPSE WASNT AVAILABLE BUT THE OTHER PROBLEM OF THE LENS NOT WORKING PROPERLY THEY SAID HAD ONLY BEEN ABLE TO REPLICATE A FEW TIMES AND IT WASN'T DOING IT ANYMORE AND THE COULDN'T MAKE THE SCREEN GO BLANK EITHER ALMOST LIKE THEY MIGHT HAVE WELL SAID YOUR MAKING IT UP THAT'S HOW THEY MADE ME FEEL SO THEY SENT IT BACK THE 2ND TIME SEEMED OK FOR A WHILE THEY I GO TO DO AN IMPORTANT SHOOT TAKE THE GH4R AND GUESS WHAT 1 HOUR AND 20 SECS TRYING TO GET THE CAMERA GOING HAS TO GO BACK (GETTING TIRED OF KEEP SENDING STUFF BACK THAT COST £2000 AND NOT WORKED PROPERLY SINCE NEW) RETURN NUMBER 3 SENT BACK THEY SEND OF FOR REPAIR FAULTY LENS ATTACHMENT JUST LIKE I HAD SAID IN THE PREVIOUS TIMES BUT I WAS MAKING IT UP WEX ???? mmmmm SO AFTER THIS IVE KINDA HAD ENOUGH SO I ASK ON 5 OCCASIONS FOR A MANAGER TO CALL ME BACK AS 3 X THIS CAMERA HAS BEEN RTN IN THE LAST 8 MONTHS IV'E HARDLY USED IT AS IT'S SO UNRELIABLE AND GUESS WHAT THE MANAGER DON'T CALL BACK JUST LIKE HE/SHE DIDN'T ON THE PREVIOUS RETURNS UNREAL EXPECTED MORE FROM SUCH A BIG MARKET LEADER IN PHOTOGRAPHY EQUIPMENT ?? CANT BE BOTHERED TO CALL BACK AFTER SO MUCH HAS GONE ON FEEL COMPLETELY MUGGED OFF BY WEX FROM THE START WE ARE JUST JUST LOOKING AT SPENDING JUST OVER £10'000 ON THE NEW INSPIRE 2 AND X7 CAMERA SET UP BUT FOR SURE WEX WON'T BE GETTING ANY MORE BUSINESS FROM ME THATS FOR SURE I SUPPOSE SOME COMPANIES GET TOO BIG AND FORGET US BAD SHOW WEX”

Helpful Report

Posted 6 years ago

“PURCHASED A PANASONIC GH4R OF THESE GUYS A LITTLE UNDER A YEAR AGO ALONG WITH £1000 WORTH OF LENS 2 WEEKS AFTER BUYING THE CAMERA THE CAMERA STARTED TO PLAY UP SO I SENT IT BACK TO THEM THINKING AS ITS SO KNEW THEY WOULD PROBABLY JUST REPLACE IT BUT NO OFF IT WENT FOR REPAIR I RECEIVED THE CAMERA BACK AND WAS TOLD PANASONIC SAID NOTHING WRONG WITH IT I SCRATCHED MY HEAD TRIED THE CAMERA AND EVERYTHING WORKED ?? THE CAMERA WENT AWAY BROKE BUT APPARENTLY NOTHING WAS WRONG WITH IT BUT IT CAME BACK WORKING ?? HOW WEIRD DIDN'T THINK TO MUCH OF IT AS WAS HAPPY TO HAVE HER BACK SO I COULD FINALLY USE IT, A FEW MONTHS WENT PAST AND PROBLEMS AGAIN THIS TIME SENT IT BACK AND ASKED IF WEX WOULD CHECK IT 1ST AS I THOUGH PANASONIC WHERE TELLING PORKYS AND HAD OBVIOUSLY DONE A FACTORY REINSTALL OF THE OP SYSTEM SO THEY DID AND COULD SEE THAT CAMERA PLAYING UP SENT OFF TO PANASONIC GOT IT FIXED, PART OF THE PROBLEM THAT TIME HAD BEEN DOWN TO ME AS THE TIME LAPSE FEATURE HAD GONE AND WAS BECAUSE I HAD CHANGED THE SETTINGS TO A SETTING WHERE TIME LAPSE WASNT AVAILABLE BUT THE OTHER PROBLEM OF THE LENS NOT WORKING PROPERLY THEY SAID HAD ONLY BEEN ABLE TO REPLICATE A FEW TIMES AND IT WASN'T DOING IT ANYMORE AND THE COULDN'T MAKE THE SCREEN GO BLANK EITHER ALMOST LIKE THEY MIGHT HAVE WELL SAID YOUR MAKING IT UP THAT'S HOW THEY MADE ME FEEL SO THEY SENT IT BACK THE 2ND TIME SEEMED OK FOR A WHILE THEY I GO TO DO AN IMPORTANT SHOOT TAKE THE GH4R AND GUESS WHAT 1 HOUR AND 20 SECS TRYING TO GET THE CAMERA GOING HAS TO GO BACK (GETTING TIRED OF KEEP SENDING STUFF BACK THAT COST £2000 AND NOT WORKED PROPERLY SINCE NEW) RETURN NUMBER 3 SENT BACK THEY SEND OF FOR REPAIR FAULTY LENS ATTACHMENT JUST LIKE I HAD SAID IN THE PREVIOUS TIMES BUT I WAS MAKING IT UP WEX ???? mmmmm SO AFTER THIS IVE KINDA HAD ENOUGH SO I ASK ON 5 OCCASIONS FOR A MANAGER TO CALL ME BACK AS 3 X THIS CAMERA HAS BEEN RTN IN THE LAST 8 MONTHS IV'E HARDLY USED IT AS IT'S SO UNRELIABLE AND GUESS WHAT THE MANAGER DON'T CALL BACK JUST LIKE HE/SHE DIDN'T ON THE PREVIOUS RETURNS UNREAL EXPECTED MORE FROM SUCH A BIG MARKET LEADER IN PHOTOGRAPHY EQUIPMENT ?? CANT BE BOTHERED TO CALL BACK AFTER SO MUCH HAS GONE ON FEEL COMPLETELY MUGGED OFF BY WEX FROM THE START WE ARE JUST JUST LOOKING AT SPENDING JUST OVER £10'000 ON THE NEW INSPIRE 2 AND X7 CAMERA SET UP BUT FOR SURE WEX WON'T BE GETTING ANY MORE BUSINESS FROM ME THATS FOR SURE I SUPPOSE SOME COMPANIES GET TOO BIG AND FORGET US BAD SHOW WEX”

Helpful Report

Posted 6 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat

Wex Photographic Reviews