“bought a truck it broke on the 2nd day "unsatisfactory quality" i was refused a refund and they think the consumer rights act don't apply to them --Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act”
“Amazing service! Great Price!!! Quick shipping, well packaged and easily tracked with USPS. Many thanks to Steve and Wheelspin Models for sending me some very hard to find parts all the way across the pond to the mountains of Colorado! Looking forward to working with you on many future projects! Thank you greatly!
God Bless! You guys rock! Thank you Steve!!!”
“Brilliant website, very good filtering options. Checkout was simple and shipping options were very clear and reasonable cost. Email update of despatch. 😀”
“Brought a helicopter for £280 and opened box two weeks later to find missing control, battery and charger. Went to store to explain and was accused of selling the items on EBay, why anybody would say that is beyond me as surely you would say the helicopter was missing not the cheapest thing in the box. I have spent thousands in this store and the manager said this does not matter which surprises me as I always thought that customer loyalty was the life blood of any business. I was also told that the 30 day policy of returns only applied to internet sales, what a lie! I’ve never been so disappointed with a company or their attitude to customers I just hope people that spend a lot of money with them realise that they don’t give a dam about their customers or value the business that they are given.”
“Wanted to order parts, found the manufactures part number, wheel spin said that they didn’t list it. Couldn’t be bothered to check with the manufacturer.
Not helpful at all, having spent over £500 with them I shall be going elsewhere next time.”
“Drove for over an hour but when we arrived it looked nothing like the photos on their website, just a large understaffed counter with unpriced models on display.”
“My husband received a model for Christmas, unfortunately it was the wrong part. After christmas, I emailed in to say it was the wrong bit and to ask to swap it for the correct part, I received an aggressive message back saying it was out of the exchange time and there was nothing they could do. Poor attitude, poor customer service, the shipping time was excessively long and the product came in an old cardboard box... Not branded packaging. Not very professional or helpful. Steer clear!”
“I asked for advice on which parts we needed as we are new to this hobby. Recieved welcoming and helpful advice over a number of emails. The correct parts were easy to order and arrived promptly. Staff happy to help and explained things well. Great customer service and we will definately ask for advice and place orders with you again. Top class customer service, thank you.”
“I've used this company for many years now. They've always provided great service & really good feedback on a personal level. They've always answered my emails in good time. Their prices are good too.
Keep up the good work!”
“First class professional service, many thanks, the wheelspin team have the unique ability of treating the customer as part of a team and not part of a problem, best regards Robert Fairlie.”
“Dear Mr. Locke, I agree 100% with this previous review from one of your customer: From start to finish, a top class service. Ordered parts afternoon at 4:00 p.m. , and second day I got them at 3:00 p.m. I cannot recommend your company highly enough. If our government were this good and well organized, we would not be in the utter crisis that we are.
I like the next: "I vote the staff at Wheelspin Models to run our country!!!!". I am happy that your staff knows, and applies the most important business rule "The customer is a king to us, but the boss is God"”
