“The Advisers / Administrators are all helpful throughout the process. The whole process has been smoothly undertaken. We would absolutely be happy to be using Which? Mortgage again and recommend to anyone who shall require the services.”
“I always found Which? good for impartial consumer advice so decided to approach them for advice about remortgaging.
The adviser I spoke to was Shabeer Ahmed, he was professional, seemed knowledgable, and was prompt in returning phone calls/emails. He managed to find me a very good remortgage deal, which went through very quickly.
Although there are fees to pay for this service I think it was worth it. Would use them again.”
“Good overall, but fist application failed in affordability, which I would have thought is a basic thing to check before putting the application in. To the credit of Ryan Harvey, my mortgage adviser, he did then find an affordable alternative with no extra fee.”
“This would have been five stars but unfortunately the first mortgage that they tried to obtain for us was not available and this should have been discovered earlier in the process. However, after that they pulled out all the stops and sorted out numerous problems due to the inefficiency with the mortgage company's solicitors. Would recommend Which?”
“My mortgage advisor, Ryan Harvey, was very knowledgable and professional and got things moving really quickly for me. Unfortunately, the same cannot be said for whom I was passed on to once the mortgage had been agreed. Emails were poorly answered, if at all, and I ended up having to do a lot of the leg work myself.”
“Generally a helpful service which concluded in a satisfactory bridging loan. There were aspect of the process that could have been more throughly explained and /or made reference to, such as additional lenders solicitors fees and (to quote my solicitor) 'totally unnecessary' search and evidence checks made by the lenders solicitors.”
“We were satisfied with the overall service received by Which? Mortgage Advisers. They explained to us the process and offered the best solutions based on our circumstances, with detailed explanations provided. We felt looked-after and would recommend the service to friends.
There are a few things that could be different and would make our experience better. We would prefer a more concentrated approach with regards to the documentation needed as often we were told to produce various documents at different times in a single day. Also at times I felt that the language used could be more professional as some comments seemed a bit out of order. The most important complaint we have about the service is the availability of the individual dealing with our case as we never managed to speak directly to him when needed but had to leave a voicemail and wait for a call back instead. This really needs addressing. Probably if not available the whole day dedicating certain hours in the day that they can pick up the phone could be a solution.”
“Which mortgage advisers We're great. Impartial and took the time to understand my needs then searched the whole market and recommended a mortgage suitable for my needs. I felt like they were in my side not just trying to sell me a product.
All documentation was handled quickly and accurate, I received a mortgage offer very quickly and without hassle. As a small business owner I had to submit 3 years of company accounts and also get my accountant to fill in a couple of forms but the whole process was hassle free and handled quickly by everyone. They chased my conveyancer to speed things along too and I completed in about 6 weeks.
They do try to recommend a conveyancer and insurance products through referrals but it's no pressure and you get asked if you want to be referred to another company they recommend, you can say yes or no and they do earn a referral fee if you buy a product but it's no pressure to say yes.
At first all emails and calls were dealt with quickly and efficiently, my only problem, and the reason I have dropped a star is because after my mortgage was submitted they took days to answers emails when I had questions and even when I called they never ever returned my calls, that was a a bit annoying but overall the service was great, I guess they are just really busy but it would of been nice to get my questions answered in an efficient manner after the mortgage was sorted.
Would definitely recommend which mortgage advisers and would use them again.
Having spoke to another adviser first the service from which was clearly miles better, I only spent 5 minutes talking to the other adviser and they quickly recommend Barclays to me without going into much detail, they don't charge a fee but just earn commission from the lender so was clear they were just after a quick turn around, where which spent about 30 minutes initially talking and then a few days to research the whole market.”
“I found Which? Mortgage Advisers to be quick to respond and clear in their communication with both personal phone calls and email, following calls up when they could not obtain me immediately or responding when I left a message for them.
Not sure they fully explored all our options when we initially started inquiring, but they gave us specific recommendations and highlighted competition between different providers and what, at the current moment in time, was cheapest over a 2 year cycle of low rate and fixed rate mortgages. They kept us informed of changes in the market and when we had specific questions about details of a mortgage they provided answers, reassuring us. When we made our decision to pursue a particular mortgage they moved extremely quickly and secured the offer for us.”