Whsmith Reviews

2.0 Rating 135 Reviews

22 %

of reviewers recommend Whsmith

2.0

Based on 135 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Popular Questions:

Delivery

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Customer Service

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About Whsmith:

Online at WHSmith.co.uk, customers order from over 2 million books plus thousands of magazines gift packs, stationery products, gifts, toys and games.. With over 550 stores on the high street and 490 stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UKs leading retail groups and a household name.

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How do I contact Whsmith?

Helpful Report

(2 months ago)

You can contact Whsmith by Email, Telephone and Live Chat.

Helpful Report

(2 months ago)

33.33%

Industry Average

“ I've attempted to set up an " on - line " account and I'm not sure that l succeeded it's very frustrating when you can't verify it ! Unfortunately I'm not into all the advanced technology , a " voice " on the phone is preferable , but that service is not evident ”

- ColinGreen

“ My order which I made 11 May still hasn’t been shipped. I’ve emailed three times but no reply. Order no. 19464213 Very poor service and communication Fran Townson ”

- Anonymous

“ There is a total disregard to customer service and customers are treated as vegetables. ”

- Anonymous

Whsmith Reviews

About Whsmith:

Customer Service - Bad