Whsmith Reviews

2.1 Rating 123 Reviews
23 %
of reviewers recommend Whsmith
2.1
Based on 123 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 12%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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About Whsmith:

Online at WHSmith.co.uk, customers order from over 2 million books plus thousands of magazines gift packs, stationery products, gifts, toys and games.. With over 550 stores on the high street and 490 stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UKs leading retail groups and a household name.

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How quickly does Whsmith resolve customer queries?
(2 weeks ago)
Greater than 77% of reviewers feedback is Whsmith takes over a week to resolve customer queries.
(2 weeks ago)
40.00%
Industry Average
Zero response from customer service after a package failed to arrive.
- Anonymous
Dreadful online shopping experience..literally the worst so far of the pandemic. 2 successive order not delivered ...no explanation from the woefully slow customer service team. Just don't seem bothered. Won't be spending my hard earned cash there again.
- H Abbs
After 2 weeks of waiting for my book order, i contacted the customer service for explanation.
- JO