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Whsmith Reviews

2.0 Rating 135 Reviews
22 %
of reviewers recommend Whsmith
2.0
Based on 135 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 12%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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About Whsmith:

Online at WHSmith.co.uk, customers order from over 2 million books plus thousands of magazines gift packs, stationery products, gifts, toys and games.. With over 550 stores on the high street and 490 stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UKs leading retail groups and a household name.

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How quickly does Whsmith resolve customer queries?
(2 months ago)
Greater than 73% of reviewers feedback is Whsmith takes over a week to resolve customer queries.
(2 months ago)
33.33%
Industry Average
Using a self service till in store I was charged more for a credit card purchase than that shown on my receipt! No explanation but did refund when shown in store. Check your card receipt against your statement!
- Anonymous
The Whsmiths situated in the main entrance of QEQM is staffed by the rudest group of women I have ever met. They will leave people waiting in the queue while they stand around chatting about their private lives, hospital staff only have short breaks so slow and rude service is not appreciated. The prices are staggeringly high and I will never ever use this shop again.
- Anonymous
Zero response from customer service after a package failed to arrive.
- Anonymous