Wilsons Blinds Reviews

Name: Wilsons Blinds
Rating: 2.96

3.0 Rating 49 Reviews

47 %

of reviewers recommend Wilsons Blinds

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Metrics

3.0

Based on 49 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Wilsons Blinds 1 star review on 15th October 2021

Sasha

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only reason I purchased 2 roller and 2 wooden Venetian blinds from this company was because it had been awarded the Theo Paphitis SBS Award. I thought if a BBC Dragon's Den star was giving them an award they must be a good company, how wrong I was. The two waterproof roller blinds are perfect, however my two wooden venentian blinds are not manufactured in the same way even though there is only 10mm of a difference in the width and drop size. One blind has 3 strings down the blind and the other has only 2. This looks odd as the two windows are only 400mm apart on the same wall. Customer services contacted the manufacture who said that this was due to the box size and because the blinds were a different size (10mm difference). Customer service kept going over the same story from the manufacture and would take no responsibility and would not replace one of the blinds to make them the same. The woman from customer services agreed that she would not like her Blinds to look different. However she was unable to help me, all she could suggest was to make a complaint and email it to complaints department. I agree with all the other reviews I now see here and wish I had done more research into this company before I placed my order. I also had a delivery time issue they do not deliver between 5 - 7 days, it took 13days. I think Teo Paphits of Drangons Den should have his name and the apparent endorsement removed from their website and all the other Featured in ( Real Homes, House Beautiful, BBC, Good Homes Magazine, Grand Designs) this company is ruining their good name. DO NOT purchase from this company they will not help you or replace even if they make a mistake.!!!!!!”

Helpful Report

Posted 5 years ago

“This companies customer service is appalling. Staff get caught up in their own lies and are not interested when you want to make a complaint!”

Helpful Report

Posted 5 years ago

“Wilsons had my review removed from whichever sites they could, so I am posting it on more! Like many others I'm sure, I would give no stars if possible. This is an awful company, and I seriously recommend you buy your blinds from ANYWHERE ELSE! Poor quality blinds, claiming a 'made-to-measure' service which translates as 'we might make your blinds to fit your windows, we might not, as we have a clause in our Ts & Cs that gives us a 50% allowance on the fitting adjustment’. And if your blinds don't fit? Tough, they could not care less. The customer service is as useless as the blinds and now my 72 year old mother has blinds that are of no use what-so-ever and not the funds to replace them. Thanks Wilsons!”

Helpful Report

Posted 6 years ago

Wilsons Blinds is rated 3.0 based on 49 reviews