Name: Wiltshire Farm Foods
Address: Canal Road, Trowbridge, Wiltshire
Rating: 2.20

“The food is rubbish. Microwaved stosh you get better at Iceland and Farmfoods”

Posted 1 day ago

“Poor customer service - took 2 payments for meals - one after they were delivered because they ‘ forgot to charge ‘ - difficult to resolve - account cancelled - if you use this company keep an eye on your payments”

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Posted 4 months ago

“Really bad customer service they took two payments for one order. I have contacted them several times but passed from pillar to post. Worst thing is a lot of elderly vulnerable people use this company and wouldn't notice or question bank statements. An absolute disgusting company taking advantage off customers.”

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Posted 4 months ago

“I have experienced the same things where wiltshire take 2 payments for one order .you try get in touch with managerof the whitstable branch and he will not talk to you my order cost £30.16 But they took £54-82 but no response from manager.so please be careful when dealing with them as you will not receive any response”

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Posted 5 months ago

“So looking forward to my meal of faggots mash & peas , bitterly disappointing - nothing like a faggot I've tasted before - bland/tasteless bullets in weak sloppy gravy. With how long Wiltshire farm foods have been in business I expected more.”

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Posted 7 months ago

“Wiltshire farm foods. Not a farm. Not food. Trying to read over in hospital and have no meat no diary DIET. WFF provide brown slop and rice (spicy bean casserole). Brown slop and baked potato (Jackfruit and beans). The laughable "Provencale". Actually sliced potatoes on baked beans. All foul.”

Wiltshire Farm Foods 1 star review on 21st July 2023

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Posted 9 months ago

“I cancelled ordering 18 months ago, and thought I'd give them a try again, havent a clue what has happened the meals burn around the edges, wheres the flavour gone, tasteless ,I ordered a new meal with a "dumpling" it so rock hard ,I broke a tooth trying bite it, have the chefs forgotten what seasoning is ,the new meals are tasteless, gravy on oven cook meals is see through brown water ,disgusted for the prices ,”

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Posted 9 months ago

“I received a discount voucher from them, as I always order and pay for my elderly dad. I spent almost one hour on the phone trying to order several meals and use the voucher. I then got told to call Customer Services, because the order was being paid for by myself and delivered to a different address! When I called Customer Services and gave all the details - again she couldn't find my details - yet I have been using them for over 2 years. After much to - ing and fro - ing, I was told the order would have to be cancelled and re activated. This was after 30 minutes on the phone. It was as if they had never heard of me or my Father. I ended up having to cancel the whole thing, as I couldn't face another at least 30 mins, plus the cost of the calls. I'm not well myself either. So now my Father has no meals for next week and I am worried, trying to find an alternative. I did tell Customer Services that I am very unhappy and they have lost a loyal customer. Avoid this company”

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Posted 10 months ago

“I received a discount voucher from them, as I always order and pay for my elderly dad. I spent almost one hour on the phone trying to order several meals and use the voucher. I then got told to call Customer Services, because the order was being paid for by myself and delivered to a different address! When I called Customer Services and gave all the details - again she couldn't find my details - yet I have been using them for over 2 years. After much to - ing and fro - ing, I was told the order would have to be cancelled and re activated. This was after 30 minutes on the phone. It was as if they had never heard of me or my Father. I ended up having to cancel the whole thing, as I couldn't face another at least 30 mins, plus the cost of the calls. I'm not well myself either. So now my Father has no meals for next week and I am worried, trying to find an alternative. I did tell Customer Services that I am very unhappy and they have lost a loyal customer. Avoid this company”

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Posted 10 months ago

“I received a discount voucher from them, as I always order and pay for my elderly dad. I spent almost one hour on the phone trying to order several meals and use the voucher. I then got told to call Customer Services, because the order was being paid for by myself and delivered to a different address! When I called Customer Services and gave all the details - again she couldn't find my details - yet I have been using them for over 2 years. After much to - ing and fro - ing, I was told the order would have to be cancelled and re activated. This was after 30 minutes on the phone. It was as if they had never heard of me or my Father. I ended up having to cancel the whole thing, as I couldn't face another at least 30 mins, plus the cost of the calls. I'm not well myself either. So now my Father has no meals for next week and I am worried, trying to find an alternative. I did tell Customer Services that I am very unhappy and they have lost a loyal customer. Avoid this company”

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Posted 10 months ago

“Placed first order promised next day delivery order never arrived! Telephoned customer service was told that I would receive my order 2 days later. I cancelled these jokers haven’t a clue very bad service won’t ever use again unprofessional”

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Posted 10 months ago

“I have lived at my new address for two years been having my food from this company for years ,they sent it to my old address which I am so annoyed about as we haven’t lived there for two years ,if the person had pressed a button our new address was there ,then I was told by the same Person in nottm I will have to order again and I cannot get my money back to pay for it without head office approval his whole attitude was terrible I have used wiltshirfarmfoods for years but this has really upset me ,I am 77 and do not need this as I am in poor health that is why I have the meals delivered they are really good value for money which I can afford ,they have just gone up so I order 1 meal less”

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Posted 1 year ago

“Rude Rude both Head office and customer service shambles company never ordering again”

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Posted 1 year ago

“Despite calls, emails and generally hassling - WFF has still not dealt with a problem over payments wrongly taken over 4 months again They have repeatedly passed me to another person - blamed somebody else - and still not resolved the issue in the way that THEY promised at the outset. I would never encourage anyone to ever use their service. Customer servicve DISASTER ! I have communicated by telephone and email (which the form below will not allow me to record - it only lets you have one option!) I have only had responses when I've pushed and complained.”

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Posted 1 year ago

“Overpriced, small tiny portions, food turns to liquid after cooking, trial and error. Result=definitely error!”

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Posted 1 year ago

“Ordered food for my 95 yr old mum,paid Delivery was advised as yesterday between 8 and 5 That's ridiculous in itself as other reputable companies give a 3 hour slot No food arrived Had to go to supermarket last night and take her food Rang the office ,no one there to help till Monday Wouldn't waste your money or time on these”

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Posted 1 year ago

“Driver collected the money. Now there saying that I didn't pay. This was there last chance. I had to go and collect my own order once and they even changed the order twice”

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Posted 1 year ago

“Very surprised at bad reviews as I think the meals are pretty good. Obviously not as good as home made but a very good substitute. No problems ordering or delivery service.Being vegatarian I have a good choice plus I eat fish Fish meals nice but could be more fish added.”

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Posted 1 year ago

“Honestly worse than a 1980s school meal.”

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Posted 1 year ago

“Awful. Do not use. Over priced processed food. Tasteless. Bland. Most went in the bin. Think of the worst hospital meal or old fashioned school dinner. Won’t use again.”

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Posted 1 year ago

Wiltshire Farm Foods Reviews