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Wiltshire Farm Foods Reviews

2.2 Rating 59 Reviews

25 %

of reviewers recommend Wiltshire Farm Foods

Company Reviews

About Wiltshire Farm Foods:

Wiltshire Farm Foods is the UK’s leading meals delivery service, delivering more than 300 delicious frozen meals and desserts straight to the customer all over mainland UK. Their chefs ensure all meals are balanced, nutritious and full of flavour, with carefully controlled levels of salt, sugar and fat. The meals are prepared in Trowbridge, Wiltshire, frozen the moment they are cooked, and delivered across the UK & Northern Ireland through a network of local outlets.Wiltshire Farm Foods can offer the perfect way to eat well, without having to worry about long trips to the supermarket, preparing food, or managing boiling pots and pans. Many customers have special dietary needs, and they work hard to make sure meals and desserts meet the best nutritional standards. Their meals not only look and taste great, but they’re good for you too.

Phone:

0800 084 3460

Location:

Canal Road, Trowbridge
Wiltshire
BA14 8RJ

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Wiltshire Farm Foods 1 star review on 21st July 2023

Wiltshire Farm Foods 2 star review on 16th March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite calls, emails and generally hassling - WFF has still not dealt with a problem over payments wrongly taken over 4 months again They have repeatedly passed me to another person - blamed somebody else - and still not resolved the issue in the way that THEY promised at the outset. I would never encourage anyone to ever use their service. Customer servicve DISASTER ! I have communicated by telephone and email (which the form below will not allow me to record - it only lets you have one option!) I have only had responses when I've pushed and complained.”

Posted 1 year ago

“The pictures make the food quite appertiseing. But believe me there far from that when they come out the microwave just a load of mush avoid”

Wiltshire Farm Foods 2 star review on 16th March 2022

Posted 2 years ago

“Disappointed with customer service after complaint. Norfolk”

Posted 3 years ago

“I am recently widowed and do not want to cook for myself. Wff are helping me eat healthy food. They answer the phone quickly, take my order and payment efficiently. The food is delivered on time, and if I phone first thing they tell me where I am on the delivery list . The meals are ok, there is a good choice , and they mean I am eating, because at present I do not want to go out and shop and then cook and then wash up. Great service for me”

Posted 11 months ago

“Overpriced, small tiny portions, food turns to liquid after cooking, trial and error. Result=definitely error!”

Posted 1 year ago

“Honestly worse than a 1980s school meal.”

Posted 1 year ago

“Awful. Do not use. Over priced processed food. Tasteless. Bland. Most went in the bin. Think of the worst hospital meal or old fashioned school dinner. Won’t use again.”

Posted 1 year ago

“Disgusting food. My mother just said that she just forced it down.”

Posted 1 year ago

“They have had an IT failure! Big deal.3 weeks later they still cant access orders or communicate with their customer base to inform them whats going on. perhaps if they ha s backup as most compamies do they would not have such problems. They are unable to give refunds because they dont have access to previous orders. The big question to be asked is this " is customer personal information safe or has it been stolen?"”

Posted 1 year ago

“Used to highly regard WFF but since recent company changes and the added pressures and expectations being put on employees who are passionate about serving their customers, many drivers have left which is causing major and unacceptable delivery issues. The cost of meals have increased again but quality is on decline. Sadly I’m looking into an alternative supplier because it appears the new management is not about quality of service but reducing staff to increase the company’s financial gain.”

Posted 2 years ago

“Absolute garbage, ordered from these in past, all meals are frozen, if your not in they take your order back, no communication with delivery you just have to wait for these people in their vans to arrive, absolute rubbish service, better alternatives online with better food.”

Posted 2 years ago

“The ordering was simple, the delivery was on time and by a nice knowledgeable delivery driver. The food was absolutely delicious (I ordered 7 different dishes) I can’t fault any of them…… The portions are tiny 😬”

Posted 2 years ago

“Meals are fair to good. But noticed when there were shortages delivered was not refunded back into the bank via card payed on. Phoned our local Wiltshire farm foods Poole Dorset the woman on the phone said we would only receive a refund if order placed on the phone. I said what if you didn't want to phone in an order. She replied well most people would prefer to speak to someone on the phone. Will be looking to find another company that is better organised in future.”

Posted 2 years ago

“My mother received her first order on Christmas eve and she is a small eater but she said the portions were.vey minute and did not live up to her expectations. Had to add extra jacket potato to the mash to makeup a decent portion which defeats the object of a ready meal.The portions need to be increased.So how expensive is mash.Would not recommend. Will not be reordering from this company.”

Posted 2 years ago

“Awful, tasteless did a one time trial, even our dog walked away from the meals, will never use again”

Posted 3 years ago

“Rude Rude both Head office and customer service shambles company never ordering again”

Posted 1 year ago

“They have good incentive discounts so I gave them anther try with my voucher. There's morning or afternoon deliveries but no slots such as; 3 to 4 etc. as with supermarket deliveries. To be fair this is to be expected Their meals as very small and the larger ones are more expensive. I compared one of their meals with Sainsbury's (same meal) as I wanted to know which of the two was the tastiest. Sainsbury's won hands down. I am sticking to supermarkets on-line frozen and chilled meals. Vary rarely am i disappointed. WFF hot desserts are quite tasty (cheaper than Oakhouse.) Sorry WFF but you will have to up your game to get me to order from you again. Same with Oakhouse and they are even more expensive. I have always added to both companies meals to make them larger and more appetising.”

Posted 1 year ago

“I don't know who wrote the previous reviews but the meals are beautifully presented and very tasty, and a wide selection to choose from”

Posted 1 year ago

“Ordered food for my 95 yr old mum,paid Delivery was advised as yesterday between 8 and 5 That's ridiculous in itself as other reputable companies give a 3 hour slot No food arrived Had to go to supermarket last night and take her food Rang the office ,no one there to help till Monday Wouldn't waste your money or time on these”

Posted 1 year ago

“Meals paid for.not delivered on day that was arranged.no phone call received to explain why . After numerous phone calls and emails to customer services still no phone call to explain and up to now still no meals received. Not happy with Leicester branch.leaving my 91yr old father with no meals. and no explanation. Didnt expect this to happen with this company.”

Posted 1 year ago

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Wiltshire Farm Foods is rated 2.2 based on 59 reviews