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Wiltshire Farm Foods Reviews

2.2 Rating 59 Reviews

25 %

of reviewers recommend Wiltshire Farm Foods

Company Reviews

About Wiltshire Farm Foods:

Wiltshire Farm Foods is the UK’s leading meals delivery service, delivering more than 300 delicious frozen meals and desserts straight to the customer all over mainland UK. Their chefs ensure all meals are balanced, nutritious and full of flavour, with carefully controlled levels of salt, sugar and fat. The meals are prepared in Trowbridge, Wiltshire, frozen the moment they are cooked, and delivered across the UK & Northern Ireland through a network of local outlets.Wiltshire Farm Foods can offer the perfect way to eat well, without having to worry about long trips to the supermarket, preparing food, or managing boiling pots and pans. Many customers have special dietary needs, and they work hard to make sure meals and desserts meet the best nutritional standards. Their meals not only look and taste great, but they’re good for you too.

Phone:

0800 084 3460

Location:

Canal Road, Trowbridge
Wiltshire
BA14 8RJ

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Wiltshire Farm Foods 1 star review on 21st July 2023

Wiltshire Farm Foods 2 star review on 16th March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“!st class service, great selection of meals.”

Posted 1 year ago

“Rude Rude both Head office and customer service shambles company never ordering again”

Posted 1 year ago

“Really enjoyed my meals worth the money and friendly service will be placing another order soon Thankyou .”

Posted 1 year ago

“They have good incentive discounts so I gave them anther try with my voucher. There's morning or afternoon deliveries but no slots such as; 3 to 4 etc. as with supermarket deliveries. To be fair this is to be expected Their meals as very small and the larger ones are more expensive. I compared one of their meals with Sainsbury's (same meal) as I wanted to know which of the two was the tastiest. Sainsbury's won hands down. I am sticking to supermarkets on-line frozen and chilled meals. Vary rarely am i disappointed. WFF hot desserts are quite tasty (cheaper than Oakhouse.) Sorry WFF but you will have to up your game to get me to order from you again. Same with Oakhouse and they are even more expensive. I have always added to both companies meals to make them larger and more appetising.”

Posted 1 year ago

“Meals are easy to cook and well presented. Some could do with seasoning. However the desserts I have found disappointing. The bread & butter pudding is too sweet. The raspberry trifle ersatz and unpleasant with no real cream around. The ice-cream is also rather tasteless.”

Posted 1 year ago

“I don't know who wrote the previous reviews but the meals are beautifully presented and very tasty, and a wide selection to choose from”

Posted 1 year ago

“Despite calls, emails and generally hassling - WFF has still not dealt with a problem over payments wrongly taken over 4 months again They have repeatedly passed me to another person - blamed somebody else - and still not resolved the issue in the way that THEY promised at the outset. I would never encourage anyone to ever use their service. Customer servicve DISASTER ! I have communicated by telephone and email (which the form below will not allow me to record - it only lets you have one option!) I have only had responses when I've pushed and complained.”

Posted 1 year ago

“Overpriced, small tiny portions, food turns to liquid after cooking, trial and error. Result=definitely error!”

Posted 1 year ago

“Ordered food for my 95 yr old mum,paid Delivery was advised as yesterday between 8 and 5 That's ridiculous in itself as other reputable companies give a 3 hour slot No food arrived Had to go to supermarket last night and take her food Rang the office ,no one there to help till Monday Wouldn't waste your money or time on these”

Posted 1 year ago

“Driver collected the money. Now there saying that I didn't pay. This was there last chance. I had to go and collect my own order once and they even changed the order twice”

Posted 1 year ago

“Very surprised at bad reviews as I think the meals are pretty good. Obviously not as good as home made but a very good substitute. No problems ordering or delivery service.Being vegatarian I have a good choice plus I eat fish Fish meals nice but could be more fish added.”

Posted 1 year ago

“Honestly worse than a 1980s school meal.”

Posted 1 year ago

“Awful. Do not use. Over priced processed food. Tasteless. Bland. Most went in the bin. Think of the worst hospital meal or old fashioned school dinner. Won’t use again.”

Posted 1 year ago

“Delivery service Spot on food on.but got worse over time,,had a really big proplem after the syber attack will not be coming back”

Posted 1 year ago

“Meals paid for.not delivered on day that was arranged.no phone call received to explain why . After numerous phone calls and emails to customer services still no phone call to explain and up to now still no meals received. Not happy with Leicester branch.leaving my 91yr old father with no meals. and no explanation. Didnt expect this to happen with this company.”

Posted 1 year ago

“Disgusting food. My mother just said that she just forced it down.”

Posted 1 year ago

“Food is quite bland and nothing special.”

Posted 1 year ago

“They have had an IT failure! Big deal.3 weeks later they still cant access orders or communicate with their customer base to inform them whats going on. perhaps if they ha s backup as most compamies do they would not have such problems. They are unable to give refunds because they dont have access to previous orders. The big question to be asked is this " is customer personal information safe or has it been stolen?"”

Posted 1 year ago

“Used to highly regard WFF but since recent company changes and the added pressures and expectations being put on employees who are passionate about serving their customers, many drivers have left which is causing major and unacceptable delivery issues. The cost of meals have increased again but quality is on decline. Sadly I’m looking into an alternative supplier because it appears the new management is not about quality of service but reducing staff to increase the company’s financial gain.”

Posted 2 years ago

“The pictures make the food quite appertiseing. But believe me there far from that when they come out the microwave just a load of mush avoid”

Wiltshire Farm Foods 2 star review on 16th March 2022

Posted 2 years ago

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Wiltshire Farm Foods is rated 2.2 based on 59 reviews