“Just had front living room and bedroom windows fitted by Dan and Dave. Excellent job from start to finish. Very clean and tidy, would like to say brilliant job to the fitters. Would also highly recommend the window hub to anyone.”
“My experience with Window Hub has been frustrating from the start. I first met with them in January 2025, and a surveyor came out in early February. I ordered four windows, expecting a smooth upgrade from my six-year-old windows, which were working fine. Instead, it’s been months of problems and delays.
On installation day, I was told all the windows had been checked in advance. However, the French windows were fitted with handles on the outside – an obvious mistake, especially as the window is on the first floor and should never open from the outside (unless by a burglar on a ladder). It took two visits just to sort this.
Since then, there have been repeated failed attempts to get things right. At one point, the factory cut the hole for the vent in the wrong place, causing it to catch on the frame. A new sash was ordered (twice), but the brackets were too weak and made the window impossible to clean – which was one of the features I had specifically wanted. The so-called “easy clean” brackets were no better, and eventually a completely new window had to be ordered.
Appointments have also been cancelled at short notice. On one occasion, I was told late in the day that a visit wouldn’t happen, only for it to be rebooked for a Saturday. The installer promised to come on his day off so I wouldn’t need to take time off work, but on that Saturday I was told again that he wouldn’t be coming due to yet another order issue.
Communication has been poor throughout. I’ve dealt with multiple people, all polite enough, but there was no proper coordination. I’ve wasted countless hours chasing updates and trying to get things resolved.
I chose this company based on positive reviews, which now I find hard to believe. This hasn’t been a one-off mistake – it’s been problem after problem, dragging on for months. I had thought about replacing three more windows in the future and wanted them to match, but after this experience, I wouldn’t risk using Window Hub again.
At one point, Piotr from their head office offered me a discounted quote as an apology. When I compared it with a local family-run company, I found their premium windows were actually cheaper than Window Hub’s “special” offer.
For a long time I didn’t plan to write this review, but I changed my mind after discovering they had only issued a FENSA certificate for one window. After I raised it, this was eventually corrected. A few weeks later, I then found out the warranty was also issued for just one window. My first email about this was ignored, but after chasing a second time, Chris, the Operations Director, did finally resolve it quickly.
The fact remains: getting four windows installed properly and the paperwork corrected took eight months and cost me hours of wasted time. Based on my experience, I honestly don’t know how this company is managing to run a business.
I’ve given them two stars because, while the process was very poorly handled, everyone I spoke to was polite and tried to be helpful. Unfortunately, good manners don’t make up for the repeated mistakes and delays.”
“2 years ago we had windows fitted by this company. Excellent job. We have returned to them and they have just fitted our front door. Again excellent. Quality products, quality workmen. Today Gary fitted our door Bill. He was punctual, mannerly and a good worker. He left no mess, a really friendly person, I would not hesitate to recommend them to anyone. Bill & Dawn Visick.”
“Had a replacement Window & Back Door
fitted with Window Hub. Very happy with the service from start to finish.
Fitters Kieran & Steve did a good clean job. Thank you.
Would Recommend.”
“Very happy with the service provided by The Window Hub Bristol, fitting a new front door by Kieran & Steve many thanks for a professional job leaving the property clean and tidy.Excellent product would recommend.”
“From the time initial interview to the completion of the work, Window Hub couldn’t have been better. They were always polite and friendly, and Leighton who did the work, worked thoroughly and quickly and tidied up really well.
I’m so pleased with the result that having new glass in my windows has produced!
I highly recommend the company . - First rate.”
“Excellent service and product, I would definitely recommend the Window Hub. Darren, a fitter from the Exeter branch did a superb job. He was very polite and professional and everything was cleared away afterwards. Very impressed.”
“Big thankyou to the team at Window hub all very professional the finished job is excellent & the quality of the doors & window is second to none. The fitter Gary is a lovely chap he worked very hard & cleanly, we will certainly be asking for him when we have more work done in the future. Very competitive prices also.”
“Had two doors fitted on Wednesday by Darron first class job what a nice man every thing done to perfection everything left clean and tidy you won’t no he’d been there apart from to lovely new doors he’s a credit to the company, thank you so much.”
“I had a large bay window installed. It was a difficult job as a very old wooden window had to be removed. I was quite nervous about the outcome! Dan and Dave were extremely careful in preparing the site, installing and clearing up afterwards. I am very pleased with the new window and would have no hesitation in recommending them to others.”
“We had French doors fitted by Darren and Dave who were very professional and did a great job installing these, I could not be more happier.
There was a problem with a micro-cihpped cat- flap which was ordered to be fitted in one of the doors.
The response to this problem was excellent, and soon sorted.
We also had a new front door fitted a few months ago by Tom. Which again was installed brilliantly.
As both myself and my wife suffer from Arthritis we found the handle hard to use at times and it was quickly sorted.
I would recommend The Window Hub to anyone looking for new windows and doors, I am extremely happy with the Doors and the service.
Thank you very much”
“Such friendly people to deal with. Quote lasting for 12 months with no pressure. Not something ever offered before. Went ahead with 5 windows. Delighted when returned home about how clean everything was etc.”
“Very happy with window hub, competitively priced and fitter Gary worked very hard and cleanly and did an excellent job. I had new front and back door fitted plus a large picture window they all look great and are very secure. Would be happy to recommend”
“Thankyou
From 1st enquiry via a leaflet in June 24, to the visit from Sam, all was perfect with no pressure. The showroom visit was a delight and they even bought my granddaughter a hot chocolate from a local cafe, which was apparently “yummy”
After Nick the surveyor visited, who was polite and professional , we dealt with Adam,Brad and Ryan who were informative throughout of what to expect
The 8 windows were fitted perfectly. Bristol’s most polite and professional company I’ve worked with in over 29 years in this great city, I call home
Thank you
Eric”
“Just had 6 windows installed, a first class job, clean and efficient work, two first class tradesmen!
Dave and I can't remember the other guys name but began with D......would highly recommend this company!!
Very pleased with the whole experience!!! 👍”
