Hi Laureen, lovely to talk to you just now and try to figure out where we went wrong with your first 3 bottle case of wine. As discussed, I've updated your preferences so that we avoid jammy and herbaceous wines moving forwards and I look forward to seeing how you enjoy your second case. I notice that you haven't taken advantage of our rate and review feature yet — this is a fantastic way to give feedback via your account and the information is fed back into our system in real time to improve your selections. Please don't hesitate to give us a call on 0800 946 337 or drop an email to hello@winefriend.co.nz if you have any questions or we can help in any way! Cheers, The WineFriend Team x
