WingMirrorMan Reviews

Name: WingMirrorMan
Rating: 3.93

3.9 Rating 884 Reviews

73 %

of reviewers recommend WingMirrorMan

Company Reviews

Questions

Metrics

3.9

Based on 884 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

01617630800

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WingMirrorMan 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid. Item havent arrived at all Customer service is rude and absolutely useless. Trying get miney back with paypal.”

Helpful Report

Posted 7 years ago

Good Morning Ksenia, We are sorry to hear that you have yet to receive your order. As I am sure you will understand December is a busy period for our delivery partners and delays may occur. If you have already logged this issue with a customer service agent, they will be reviewing the delivery details and will rectify this for you.

Posted 7 years ago

“after weeks of waiting still waiting !!”

Helpful Report

Posted 7 years ago

Good Morning C Brown, We are sorry to hear that you have yet to receive your order. Please contact our customer services team so they are able to log this non-delivery and ensure we can resolve this for you.

Posted 7 years ago

“Avoid.....Avoid......Avoid! Terrible Service. Mirror Arrived Damaged, company not really interested in dealing with matters quickly. They’ve apparently this just processed a partial refund to get damage fixed....almost 5 weeks after delivery of mirror. I’ve still not got this in my account, I’m not holding my breath. The company take ages to do anything. Not interested in replying to emails a when you go on live chat you can speak to the same person you’ve mailed straight away. Rude, patronising during telephone conversations. Staff become rude and get heckles up when questioned about simple things, for example, ‘when will a refund be processed’ I was asked to take a ‘calmer appoach’ Avoid this company at all costs - manufacturer was £90 more expensive for a full replacement mirror, I should have bought direct from manufacturer. Never ever use this company. The inconvenience, hassle and rudeness of staff is not worth it! I await a patronising reply on here from the company, trying to justify their actions or stating why me as the customer will be in the wrong and they have done everything right. Please AVOID this company.”

Helpful Report

Posted 7 years ago

Good Morning Steph, We are sorry to hear that you have experienced an issue with a product that you have received. If you require any further assistance, please do not hesitate to contact us.

Posted 7 years ago

“Nothing at all”

Helpful Report

Posted 7 years ago

Good Morning Anisa, We are sorry to hear that you experienced a delay in the delivery of your order. We do work in partnership with multiple delivery partners, we are sorry that on this occasion they did not perform to the standard that is expected.

Posted 7 years ago

“Aggravation”

Helpful Report

Posted 7 years ago

Good Morning Mr Barker, You have already been reimbursed for this returned product and also unlawfully opened a credit card transaction dispute to recover your funds twice. You have been reported to action fraud as our standard policy for these interactions. We are sorry we could not assist you on this occasion.

Posted 7 years ago

“I am trying to return my purchase for a refund and you won't facilitate this.”

Helpful Report

Posted 7 years ago

Good Afternoon Helen, We did receive your return request for the product ordered incorrectly on Thursday at 12:35, we try our best to respond to all emails within 24 working hours Monday-Friday, this has now been replied to. Thank you

Posted 7 years ago

“Im not that impressed because i ordered it and payed for it on the 12th of this month, and have still not recieved it, my car failed the mot today because of it, and said they can give me 10days to get it, so not at all pleased.”

Helpful Report

Posted 7 years ago

Good Afternoon Raymond, We are sorry to hear that you have experienced a delay in receiving your order. I can see that unfortunately, the product was indeed placed on back order until a recent shipment arrived including the product. The current status of your order has been advised via email, your order is currently with our paint team for completion. We do hope that the quality of the product assists in resolving this issue for you.

Posted 7 years ago

“nothing,after sales service is non existant, get passed around to people who don't care or seem to have any inclination to resolve a simple problem, the mirror does not fit.”

Helpful Report

Posted 7 years ago

Good Morning James, We are sorry to hear about the issues you have experienced with your order. I have checked the order details and can see that you have fitted the product to your vehicle, can you advise why your providing false information in public feedback. You have contacted us twice in 24 hours and have not been passed around, you have requested a return using our online product return form and have been waiting less than 24 hours for a response. We thoroughly believe the advice we provide is quick and efficient and ensures that the customer is always kept informed.

Posted 7 years ago

“Not much apart from good quality once arrived”

Helpful Report

Posted 7 years ago

Good Afternoon Daniel, We are sorry to hear that you experienced a delay with your order, I can see that you opted for your order to be collected from our Bury Branch. It does state on our website that all orders for collection will be ready within 48 hours. We are sorry if you was advised any different to this by a member of our sales team.

Posted 7 years ago

“Choice of parts”

Helpful Report

Posted 7 years ago

Good Morning James, we are sorry to hear about the issues you experienced with your order. I have checked the order correspondence and can see that no note was placed on your order, if you wish we can send you a copy of the information that you key stroked into our website when placing the order. The cost of our professional painting service is £25.99 and if you did require an item re-painting, there would be a charge for this, we are sorry we could not assist you further on this occasion!

Posted 7 years ago

“how quick it arrived and how well packed the mirror was”

Helpful Report

Posted 7 years ago

“The delivery was fairly speedy.”

Helpful Report

Posted 7 years ago

Good Morning Daniel, We are sorry to hear that you have experienced issues with our delivery service, any excess charges are supplied at cost rate, we do not make any advances on the cost of additional delivery timeframes. We are sorry to hear that did this not satisfy you.

Posted 7 years ago

“Nothing, made a purchase online, they debited our account, before telling us they but did not have any stock in, sent us an email and we are still waiting for a refund 2 weeks later. Shocking Service. Trading Standards will involved if nessarsary”

Helpful Report

Posted 7 years ago

“So far nothing as I have yet to receive my purchase which was paid for a fortnight ago”

Helpful Report

Posted 7 years ago

“They had the item I ordered in stock.”

Helpful Report

Posted 7 years ago

“nothing as i asked if a backing plate was included and they said yes.. when it came it was not included...then thay want to chage me for restocking e.c.t very bad service from winmirror man and no refund..!!”

Helpful Report

Posted 7 years ago

“Nothing. You sent me the wrong product then ignored my email then put me on hold for 30mins before I gave up. I still have the wrong product. A rear light instead of a wing mirror.”

Helpful Report

Posted 7 years ago

“I wasn’t impressed at all , I ordered I wing mirror , and one indicator order ID 5061 on the 13th of August I still havnt recieved them disputes contacting the delivery team several times only to be fobbed off by blaming you’re preferred currier Royal Mail . They also never called me back to advise me . When I said I wanted a refund they just referred to your so called policy of which I’m still waiting for a reply , I am still out of pocket by £69.44p .”

Helpful Report

Posted 7 years ago

“I would write a review if only I had a mirror to write about. The delivery time was supposed to be 3 to 5 days, it was ordered on the 14th of August and according to the invoice is due by the 11th of September. According to my calculations this nearly a month. I ordered from you because I thought it would be a quick and efficient way to purchase a new mirror. Sorry to say it isn't.”

Helpful Report

Posted 7 years ago

“Nothing company just want to take you money and con you staff are very nice but when you want refund because of there mistakes they are very very rude”

Helpful Report

Posted 7 years ago

WingMirrorMan is rated 3.9 based on 884 reviews