WingMirrorMan Reviews

Name: WingMirrorMan
Rating: 3.93

3.9 Rating 884 Reviews

73 %

of reviewers recommend WingMirrorMan

Company Reviews

Questions

Metrics

3.9

Based on 884 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

01617630800

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WingMirrorMan 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only thing I've received so far is a condescending, patronising little **** over the phone. Product NOT dispatched as and when stated. I have paid over the market rate for a Fedex 24hr delivery service which you claim takes 3 working days to arrive. Its called Fedex24 for a reason. They have changed their tone when dealing with paypal but still refusing to issue a refund. Ended up getting an original Mazda mirror from the dealer direct for £7 more, collected today and is a genuine part not from China. DO NOT ORDER FROM HERE.”

Helpful Report

Posted 7 years ago

Good Afternoon Udai, We are really sorry to hear that you have had such issues with an order you have placed with us, From the information that has been placed on your invoice, you contacted us today with this information and was unexpectedly rude and abusive down the phone, our customer services team will not tolerate this and as a business we believe that all people should be dealt with in a polite and professional manner. If you have an open PayPal dispute then you must communicate directly via their portal to ensure they can monitor any correspondence, however as it stands, you are disgruntled as you placed an order 36 hours ago and have not received the part when advised it can be delivered up to 3 working days, we believe that your ignorance towards our delivery information is the main issue here as it clearly states on our website and all customer orders can take a maximum of 3 working days, it is unfortunate that you have paid extra for the same product as we retail original Mazda Products, we do not supply from " China" Thank you for your feedback, we sure will take this on board when offering express delivery services in the future.

Posted 7 years ago

“The items have not arrived”

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Posted 7 years ago

“Nothing.”

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Posted 7 years ago

“Nothing rubbish”

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Posted 7 years ago

“The ignorance of the customer service was something to behold”

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Posted 7 years ago

“absolutely nothing”

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Posted 8 years ago

“NOTHING HAS IMPRESSED ME DUE TO BEING LIED TO AND STILL NOT RECEIVING MY GOODS”

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Posted 8 years ago

“I'm still waiting for someone to get back to me regarding my item I need to return. I emailed 10 days ago and it took 4 days for you to reply, then I completed the returns form online last Friday and have still heard nothing from you. I emailed on Monday to chase it up and am still awaiting a reply. Please advise.”

Helpful Report

Posted 8 years ago

Good Morning Caroline, We are sorry to hear that we have now been able to respond to you as quickly as you would like, as I am sure you will understand it is difficult to answer all email enquiries quickly however we do aim to respond to all customers enquiries within 10 days.

Posted 8 years ago

“Nothing your customer service is the worst”

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Posted 8 years ago

“Hi, Can you please let me know how to exchange the order referenced, received 23/06 (invoice attached). Reasoning: 1. Order is incorrect #1: I ordered a Passenger side wing mirror unit. I have received the Driver side wing mirror unit. Please see invoice. 2. Order is incorrect #2: I ordered a Driver side wing mirror cover. I have received a Passenger side wing mirror cover. Please see invoice! 3. The wing mirror unit is damaged - pictures attached. Other comments for your sales team to consider: - Internal packaging of the products was in an incredibly poor condition with the packaging broken - picture attached. On second attempt - you sent a primed cover (grey) to the wing mirror unit........”

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Posted 8 years ago

“nothing mirror wrong one”

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Posted 8 years ago

“I cannot give any star cose I didn't t receive any product yet. I paid £25 for a glass wing mirror in 24.06 and nothing so far. I checked my post twice a day and in vain. In the meantime my car fail the Mot. I m not impressed at all just disappointed.”

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Posted 8 years ago

“No package after 2 weeks. No response for email.”

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Posted 8 years ago

Good Morning Tomasz, We are truly sorry to hear that you have yet to received your order, please allow me to reassure you that any email inquiries will be dealt with as quickly as possible and we will attempt to resolve any issues.

Posted 8 years ago

“Member of sales team very dismissive & rude to me when I enquired into why I had not received my product”

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Posted 8 years ago

“Appalling service. Staff are rude and dismissive. Item returned TWICE with the same broken part. Don't seem to care.”

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Posted 8 years ago

“Nothing at all. Purchased and paid for on the 8th May. The wrong item was sent. I rang within 10 minutes of receiving it. I returned it as soon as I was emailed a returns label. Its now the 24th May and I still haven't been sent the correct item, nor have I had a refund. Its in the hands of my credit card people.”

Helpful Report

Posted 8 years ago

“Nothing. Hyundai i20 Door mirror indicator unit with built in bulb was ordered to replace existing working one with cracked lens. They claim to test all parts before despatch. Didn't work, theirs didn't flash when the indicator was turned on. I filmed a you tube video to demonstrate it, and showed them the video. They sent another, that didn't work either. Original cracked unit bulb still worked, but neither of theirs did . I think there is some issue with their aftermarket parts quality.”

Helpful Report

Posted 8 years ago

Good Morning Graeme, We are sorry to hear that you had issues with a product we have supplied, all our parts are tested and have a quality assurance sticker on the inside of the packaging to date back the last fault test, we can only apologise if this has caused you any inconvenience, I cannot see from the notes on your account that you have not been in contact after receipt of your second order, we do urge all customers to inform us of any issues they have with products, if you would still like us to resolve this for you, please contact our customer services team at aftersales@buyitonline.ltd or use our live chat feature, we will be more than willing to assist you!

Posted 8 years ago

“nothing as I still have not received my purchase”

Helpful Report

Posted 8 years ago

Good Morning Sandra, I have checked the tracking information and can see that this order was dispatched with our delivery partners FedEx on the 4/5/18. Would you like to contact our customer services team so that they are able to assist you in locating your order, You can email them at aftersales@buyitonline.ltd

Posted 8 years ago

“Still not received it yet.”

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Posted 8 years ago

Good Afternoon Kevin, I am sorry to hear that you have not yet received your order, I have checked the correspondence on your account and cannot see that you have contacted us regarding this delayed delivery. If you would like to contact our customer service team I will place their email address below, alternatively you can chat to us via live chat on our website, rest assured I am confident that we will be able to resolve this for you.

Posted 8 years ago

“nothing. returns policy is complicated to follow making it as difficult as possible to return item. all ican say be careful if you order anything”

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Posted 8 years ago

WingMirrorMan is rated 3.9 based on 884 reviews