WingMirrorMan Reviews

Name: WingMirrorMan
Rating: 3.93

3.9 Rating 885 Reviews

73 %

of reviewers recommend WingMirrorMan

Company Reviews

Questions

Metrics

3.9

Based on 885 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01617630800

Write Your review

Tell us how WingMirrorMan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

WingMirrorMan 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“nothing. returns policy is complicated to follow making it as difficult as possible to return item. all ican say be careful if you order anything”

Helpful Report

Posted 8 years ago

“Nothing, the wing mirror was just a generic copy of the Adria one that is much cheaper elsewhere but the advert led us to believe this was the real thing. the arm is actually smaller than it should be by at least an inch, I would of sent it back but needed a mirror putting on so had no choice but to keep it, if I had wanted a Chinese copy I would of gone else where for less money. I feel we were miss-led.”

Helpful Report

Posted 8 years ago

Good Afternoon Lez, We are sorry to hear that you feel you have had such a poor experience with our company. The product that has been purchased and supplied is not only a genuine product manufactured by the genuine manufacturers SPJ but of the highest quality, if you take a look at the product information on the underside of the mirror head you will notice that the original Citroen/Peugeot/Fiat badge has been scratched off as we are not retailing as either of those dealerships, the quality of the product you have received is next to none and in 12 years of supplying this unit, very few complaints have ever been due to the quality. In regards to the misleading information you mentioned in your feedback, I am unsure of where on our website it states this is a genuine Citroen/Peugeot/Fiat part, we clearly state on every product page that we are an O.E supplier of replacement vehicle products. I am personally really sorry to hear that you are so displeased with the product we have supplied and I am unsure of what course of action is best to offer you as no contact was made whatsoever when you received the product 12 days ago. I would really appreciate your feedback on how we can make it more clear to customers that we supply O.E products as I would hate for another customer to be in the same predicament you have found yourself. If you could forward over any ways we could possibly improve the way we advise customers to internalresources@buyitonline.ltd that would be much appreciated. Once again, we are really sorry to hear that you feel so let down, forgive us for not attempting to make things right at an earlier date, if we had of known how displeased you were, you can rest assured we would have rectified it immediately.

Posted 8 years ago

“Nothing has impresssed me. Still waiting eleven days after dispatch. Been fobbed off by after sales for us to contact Royal Mail to no avail.”

Helpful Report

Posted 8 years ago

“Service up front was very good, but you sent me an email on Monday 9th April saying it had been dispatched, yet it hasn’t arrived yet. It’s currently 13th April.”

Helpful Report

Posted 8 years ago

Good Evening Charlie, I have checked your order using your order ID provide and can see that you opted for our free delivery service which takes between 3-5 working days. It does state that if your order has not arrived within 5 working days then feel free to contact us with this information so we are able to rectify. Now I have tracked your order using your consignment number and can see that you have missed a delivery on 10/4/18 with our Delivery Partners. We will happily rearrange this delivery for you if you would like us to do this, however we do feel this feedback is slightly unfair for information that is clearly provided to you on the dispatch information we provide.

Posted 8 years ago

“Nothing, very poor”

Helpful Report

Posted 8 years ago

“Absolutely nothing at all.”

Helpful Report

Posted 8 years ago

“HAVE BEEN WAITING NEARLY 2 WEEKS FOR MY PRODUCT STILL HAVEN'T RECEIVED IT, WHEN I CALLED WAS TOLD IT WAS SENT OUT THEN RETURN TO SENDER. THEN WAS TOLD THEY HAVE POSTED IT BACK TO ME AND WILL BE WITH ME IN A FEW DAYS. STILL HAVEN'T RECEIVED. NOW JUST WANT A REFUND.”

Helpful Report

Posted 8 years ago

“Quick response to my request to return a faulty product but from then on it has been a total disaster. I have had to email this company more than 8 times to ask what the status of this return is, never once have they contacted me to give an update, the time line taken from these emails is as follows. 16th March Window regulator ordered 21st March Part delivered, fitted and found to be faulty. 3rd April Part returned 11th April The part was processed and sent to manufacturers. 16th April the manufacturer received the part. 26th April window regulator man is waiting on confirmation the part is faulty 27th April confirmed the part is faulty and information for a refund is sent to the accounts department. 30th April Told the aim is to complete refund within 10 working days, but has to be by 30 days according to sale of goods law 14th May Email sent asking when I can expect to receive the refund. No reply as yet. This transaction has taken 43 days since the part was returned and 19 days since the part was confirmed as faulty. The industry I work in is supplier quality and I have to say if this kind of after sale service was encountered by our company we would cease to do business with window regulator man. My cynical side tells me it's because I wrote a bad review about the return policy, the process being extremely convoluted with restrictions on who fits the parts, home mechanics be aware they will not entertain refunds if you fit the part yourself. I am very sad I've been put in a position where I have to give a bad review but as I'm sure you can see the time it's taken for me to receive a refund for a faulty part is ridiculous. I will never again do any business with this company, their prices may be good but the after sales service is shocking. Regards Ian”

Helpful Report

Posted 8 years ago

Good Afternoon Ian, Thank you for taking the time to leave us with your feedback, we understand that returning an item can sometimes be a small amount of effort however our terms and conditions have been supplied by a qualified underwriter and are reviewed constantly, we have to monitor our return quantities and also review what is being returned so that we can keep offering quality products, without this being in place we would not be able to consistently review our product ranges to ensure customers are receiving top quality products at affordable prices! Thank you for your comments, we will ensure they are taken into account in the future!

Posted 8 years ago

“been waiting over 2 weeks for my mirror it still hasn't arrived have messaged them and asked for a refund but have not yet received a reply,not at all happy with their service”

Helpful Report

Posted 8 years ago

“I still have not received my order.”

Helpful Report

Posted 8 years ago

“Nothing!. Appalling service!Still have not received my order for a replacement wing mirror which was ordered more than two weeks ago.”

Helpful Report

Posted 8 years ago

Good Afternoon Marion, We are sorry to hear that you feel this way about the service we have provided. I can see that an explanation has been provided to you in regards to your order and hopefully rectifies this issue for you.

Posted 8 years ago

“Nothing impressed me! I haven't received the wing mirror.”

Helpful Report

Posted 8 years ago

Good Morning Mark, I am sorry to hear you are yet to receive your order. I have checked all the correspondence and can see that you have not contacted us to make us aware of this non-delivery. If you would like to contact our Aftersales Team so they are able to assist you, there contact details can be found here: https://www.wingmirrorman.co.uk/information/contact

Posted 8 years ago

“Nothing, after two weeks my item is yet to appear with no communication as to the nature of the delay.”

Helpful Report

Posted 8 years ago

“The first person I spoke towas very good .i explained it was the new model insignia grand sport However when it finally arrives it was a ford They ordered another I called to collect and yet again wrong model The guy I spoke to was rude and said it was my fault I had ordered the wrong one I did not then paid another £15 to have the correct one Still waiting for delivery Hence to say The worst service I have ever had and would not recommend the company Please ensure mu mirror cover arrives next week or I will be calling trading standards”

Helpful Report

Posted 8 years ago

“Nothing, still don’t have my part Can’t speak to aftersales Always engaged Waiting since 21/ feb!!! This is shit service and you have the cheek to send me a survey about how you did!!! I don’t suppose I will get a reply?”

Helpful Report

Posted 8 years ago

“Ease of ordering”

Helpful Report

Posted 8 years ago

“Nothing as far as customer service is concerned!”

Helpful Report

Posted 8 years ago

“Service abysmal from not receiving the correct part to the tortuous process to get it rectified”

Helpful Report

Posted 8 years ago

“Nothing at all except the goods did eventually turn up 3 weeks late! Communications were non existent with me and glad excuses offered along with vague promised delivery dates - ie Thursday - but not specifying which Thursday!”

Helpful Report

Posted 8 years ago

“Despite you having my vehicle reg and my advise re paint colour. My wing mirror is completely the wrong colour. I paid extra for the wing mirror to be spray painted, I am now having to pay again for the correct colour A refund would be great,”

Helpful Report

Posted 8 years ago

Good Morning Mrs Tommaselli, I have checked all the correspondence on your account and can not see you have contacted us regarding this issue! We would love the opportunity to put this right and resolve this for you?

Posted 8 years ago

WingMirrorMan is rated 3.9 based on 885 reviews