BRANCHES THROUGHOUT SCOTLAND offering Professional Solutions to problems such as Damp Proofing, Woodworm, Dry & Wet Rot, Japanese Knotweed and Basement Waterproofing
“The work was carried out very efficiently and quickly as we were selling our property. We were pleased with the standard of workmanship. The company was very good in dealing with any queries or concerns we had. Overall a very professional service provided.”
“I was impressed with the service, from the people within the offices and for the gentleman who carried out the works. All staff were friendly and polite and were happy to answer and questions I had. On the day of the works, the gentleman was friendly and explained what he needed to do. The works area was left clean and tidy.”
We always try to ensure our clients are kept well informed throughout their journey with Wise Property Care. I am pleased to hear you felt we were responsive to your questions.
“Very good communication. The instalment of equipment was undertaken very professionally and was also done without any mess or issues. I was kept completely informed with e mail which was again very good. Only reason I never put five stars was because I am unsure about the guarantee that comes with the equipment as I am still to receive it.”
Professional, Good communication, No Mess, No Issues, informed - exactly the type of impression we want to leave with our clients. Thanks for your kind words.
With regards to the guarantee, this is normally sent out within 3 days of works being completed. Please contact me on 0141 876 9200 if you haven't yet received this.
“The Wise property care representative came to carry out a survey and provide a quote. Throughout his time onsite he remained supportive and clear with the scope of work. In addition the contract Manager has also been supportive and flexible to accommodate a start date for the works to begin in April.”
“The initial contact was quick and very efficient and friendly. The work was carried out quickly and the workman explained all that he was doing and cleaned up well after. I would recommended Wise yo anyone.”
“A well detailed survey and efficient report. Work was completed within the given time period. All debris was cleared and care was taken of my home appliances.
Only 2 things I have found is the alcove in my living room which was rebuilt could have been sealed a lot more avoiding a lot of draft coming in. Especially along the top where there is quite a gap.
Window frame was replaced in my kitchen and a bit of the wood is chipped. Also the top of the frame isn't fixed properly and sticking out.”
Dear Mr Green,
Firstly, thank you for the kind 4 stars you give us. Regarding the report, I am really sorry you have not received this. I am unsure what has happened here however, I will ensure to chase this up for you and I will also organise for the surveyor that visited your property to contact you.
Thank you for letting us know about the issue. Hopefully it does not put you off using us in the future. In the meantime, if you have any questions, please do not hesitate to contact us.
Kind regards,
TeamWISE
“The initial surveyor visit was arranged very quickly as was the appointment for follow-on work. The surveyor was very knowledgeable and provided invaluable advice.”
“Wise Property Care stepped in to help resolve an ongoing situation and reassure us that we had decided on the right course of action to resolve the problem.”
“The staff were all very professional and friendly. My only bugbear was that I was told different times to what was in the diary on a couple of occasions.”
Hi Nicola,
Thanks for your review. We are glad to hear you were happy with our staff's professionalism and attitude. We are also sorry to hear about the diary issues. We can only apologise, as we normally attempt to be as accurate as possible when dealing with our customers. If you would like to pass on anymore details regarding this we would be happy to investigate what happened. Feel free to get in touch by emailing hello@wisepropertycare.com
