WiSpire Ltd (InTouch Systems) Reviews

Name: WiSpire Ltd (InTouch Systems)
Address: 36 Hurricane WayNorwich, Norwich
Rating: 4.46

4.5 Rating 26 Reviews

88 %

of reviewers recommend WiSpire Ltd (InTouch Systems)

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Metrics

4.5

Based on 26 reviews


Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01603904040

Email:

accounts@wispire.co

Location:

36 Hurricane WayNorwich
Norwich
NR6 6HU

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Service. So pleased. Ours was not a straight forward install but they worked with us and we are over the moon with the results. Fantastic.”

Helpful Report

Posted 6 years ago

“The installation was neat and issue free, using helpful staff. I have had one outage after a severe storm, but outside that, has proven much more reliable than my recent BT service. Out of peak times, I achieve my agreed transfer rates when connected via Lan, but via wifi, it seems to be less. There is reduced throughput at peak times, but usually not enough to stop me working. Overall, a step forward for us.”

Helpful Report

Posted 6 years ago

“Wispire is the only viable option for a decent speed in our village and many others in Norfolk. It keeps our family online, streaming, shopping etc. The wispire team are helpful and responsive. A bit of a no brainier if you are struggling with poor connection out in the norfolk sticks!”

Helpful Report

Posted 6 years ago

“If I could give no stars I would. Wispire use to be really good. I had no issues. However, Covid hit and the service standards have dropped. My internet often goes off or the speed drops significantly. I have been given every excuse under the sun for this reason. The best one, ‘your neighbour may have something that affects your internet!’ I pay £34.30 a month which is a lot of money for an unacceptable service. My internet hasn’t been working since last night. I have been at work today so have not had the chance to call them. I have come home tonight and there is still no internet. It’s Friday and they will now be closed until Monday. How this is acceptable? They are offering a service that is 24/7 but when it goes wrong (which is does often) you can only call during core weekday hours to sort it. I am paying for other subscriptions that I cannot use because they require internet and I am having to use my mobile data to do online stuff. They think they have the monopoly on people living rural but this will not always be the case as technology improves and competitors come into the market. I am thankful I now have a competitor who is able to offer a good internet service. I would in no way recommend this company.”

Helpful Report

Posted 1 year ago

“Hands down the worst internet connection I have ever used, dial up was better! If you like being locked into a contract that extorts money from you for an unusable connection then go for these guys, speed is quoted at 30Mbps and the most I’ve ever seen is half of that, if you raise the issue with service they just tell you it’s fine (when you actually get them to reply) as far as they can see and you can have an engineer visit but they will charge you a lot of money if they find no fault with their equipment, I’m counting down the days until my contract ends.”

Helpful Report

Posted 4 years ago

“This company is a complete joke (apart from a guy called Darren who is the only helpful guy I’ve dealt with - frankly Darren you’re wasting your time with these guys - I’m sure there’s another company out there who would value your customer service ethos). Staff don’t return calls, are unhelpful and couldn’t give a damm. Save your money and go elsewhere.”

Helpful Report

Posted 5 years ago

WiSpire Ltd (InTouch Systems) is rated 4.5 based on 26 reviews