WiSpire Ltd (InTouch Systems) Reviews

Name: WiSpire Ltd (InTouch Systems)
Address: 36 Hurricane WayNorwich, Norwich
Rating: 4.40

4.4 Rating 30 Reviews

87 %

of reviewers recommend WiSpire Ltd (InTouch Systems)

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4.4

Based on 30 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01603904040

Email:

accounts@wispire.co

Location:

36 Hurricane WayNorwich
Norwich
NR6 6HU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the past three years, I’ve been paying £37.99 per month with InTouch for a 30Mbps package, but the experience has been disappointing. Half the time, the stated speed wasn’t even delivered. On our small development of seven households, we’re all experiencing slow speeds, often dropping to just 3 or 4Mbps during peak evening hours. Thankfully, Openreach is now installing full fibre broadband in our area, and we can’t wait to move on from this company. InTouch’s so-called “top” package of 30Mbps has been consistently subpar, making it feel pointless to pay for anything beyond the basic package. Considering it’s 2024, you’d expect higher speeds and better infrastructure, but they’ve shown no effort to improve or offer competitive packages. This company is stuck in the past and far from revolutionary.”

Helpful Report

Posted 6 months ago

“If I could give no stars I would. Wispire use to be really good. I had no issues. However, Covid hit and the service standards have dropped. My internet often goes off or the speed drops significantly. I have been given every excuse under the sun for this reason. The best one, ‘your neighbour may have something that affects your internet!’ I pay £34.30 a month which is a lot of money for an unacceptable service. My internet hasn’t been working since last night. I have been at work today so have not had the chance to call them. I have come home tonight and there is still no internet. It’s Friday and they will now be closed until Monday. How this is acceptable? They are offering a service that is 24/7 but when it goes wrong (which is does often) you can only call during core weekday hours to sort it. I am paying for other subscriptions that I cannot use because they require internet and I am having to use my mobile data to do online stuff. They think they have the monopoly on people living rural but this will not always be the case as technology improves and competitors come into the market. I am thankful I now have a competitor who is able to offer a good internet service. I would in no way recommend this company.”

Helpful Report

Posted 2 years ago

“Hands down the worst internet connection I have ever used, dial up was better! If you like being locked into a contract that extorts money from you for an unusable connection then go for these guys, speed is quoted at 30Mbps and the most I’ve ever seen is half of that, if you raise the issue with service they just tell you it’s fine (when you actually get them to reply) as far as they can see and you can have an engineer visit but they will charge you a lot of money if they find no fault with their equipment, I’m counting down the days until my contract ends.”

Helpful Report

Posted 5 years ago

“This company is a complete joke (apart from a guy called Darren who is the only helpful guy I’ve dealt with - frankly Darren you’re wasting your time with these guys - I’m sure there’s another company out there who would value your customer service ethos). Staff don’t return calls, are unhelpful and couldn’t give a damm. Save your money and go elsewhere.”

Helpful Report

Posted 6 years ago

WiSpire Ltd (InTouch Systems) is rated 4.4 based on 30 reviews