WiSpire Ltd (InTouch Systems) Reviews

Name: WiSpire Ltd (InTouch Systems)
Address: 36 Hurricane WayNorwich, Norwich
Rating: 4.43

4.4 Rating 40 Reviews

88 %

of reviewers recommend WiSpire Ltd (InTouch Systems)

Company Reviews

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4.4

Based on 40 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01603904040

Email:

accounts@wispire.co

Location:

36 Hurricane WayNorwich
Norwich
NR6 6HU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from Jake. A very prompt and easy upgrade to services provided. I would recommend them 100% if you are in a rural area and need a good stable internet service.”

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Posted 2 days ago

“excellent service prompt updating breakdowns addressed very quickly”

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Posted 1 week ago

“A call today from Jake about making our broadband even better for the same price! Very clear explanation about contract choices and how to continue when we move house. Without Wispire here in the middle of the Norfolk countryside, all would be lost and we couldn't contemplate the awful Musk without feeling queasy.”

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Posted 1 month ago

“Living in rural area I can’t believe how good our internet is with you, our previous supplier was rubbish, constantly phoning them as internet wasn’t working. Very pleased and no complaints, Thankyou”

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Posted 2 months ago

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Posted 2 months ago

“Been with WiSpire for many years, as BT/Openreach could not provide Broadband. Always had good service and any problems solved quickly. Just had an upgrade with a cheaper monthly payment.”

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Posted 4 months ago

“Excellent service Very pleased with up grade”

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Posted 5 months ago

“Very efficient, knowledgeable, friendly and extremely excellent service ! Highly recommend”

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Posted 5 months ago

“Great Internet service completed very quickly and what I said they could do without another thought, no trouble was to much for the team to do.”

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Posted 6 months ago

“Been with Wispire for 3 months now. Best decision we made. Can now watch tv, fire stick and use our phones at the same time. Was on the old copper wire service before and the broadband was appalling. So grateful that Jake knocked on our door. Normally we don’t entertain cold callers but so glad we gave Jake a chance to explain the service.”

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Posted 6 months ago

“I met Jake yesterday, who went through everything thoroughly with me, making it so much easier for me to decide which package I wanted. Jake was a pleasure to deal with and his customer service skills are excellent. Thank you”

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Posted 6 months ago

“This was once a very negative review… however, after having an engineer in my lounge for 2 hours I have fully functioning broadband at speeds and strengths like never before. Adam was a consummate professional who was stumped but persevered until it was up and running… so, superb service after all and he alone deserves the 5 stars.”

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Posted 2 years ago

“Having had never ending problems with sluggish internet at my property, WiSpire was a great solution. Best of all is the superb customer service - Thank you!”

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Posted 4 years ago

“We suffered for years with a BT's so-called "Superfast" broadband. Eventually we had about 5mB/s download and 0.8 upload at best. We lost the line at least 2 or 3 times a week and Netflix would often stop working in the evening. We asked WiSp to survey and they found a good signal near one of our outbuildings (we are surrounded by many large trees). They proposed to mount a receiving dish on the outbuilding with a pair of dishes linking to the house. We accepted and it was installed and working in a week. The surveyor and installer was the same person (Sebastian) and he did a great job, even painting the dishes and mounts black to blend in with the property as we asked. The dishes are small and unobtrusive. He set up the router for us and we had 32Mb/s download with 3Mb/s upload. The system has worked reliably since instal. We had a problem after a couple of weeks when the speed suddenly dropped. I called the customer help line and spoke to Adam, who carried out some diagnostics, confirmed the broadband signal was unaffected and informed me the problem was probably with the ethernet links to my PC (which I had installed). He suggested some ways to fix it and I was able to reset the links and resume normal service within 10 minutes. He even called twice afterwards to see if I needed any more help. The quality of service we have received from WiSpire is fantastic and shames all other ISP's that I have ever dealt with. We have a broadband service which is 6 times faster than before, no service dropouts and a named individual on a local phone who can help whenever we need him. And all this for less than we were paying BT. 100% happy, I recommend WiSpire wholeheartedly.”

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Posted 5 years ago

“Just had Wifi installed by Wispire and the communication from start to finish was great. Super efficient installation and a really neat, clean install by the engineer who went out of his way to meet our requirements. Would highly recommend. Speeds are as promised and the system is working well.”

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Posted 7 years ago

“Very pleased with everything. We are not in line of sight of a transmitter so it took some initial persuading to get a solution organised. Now it is installed and operational it is brilliant.”

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Posted 7 years ago

“Excellent service. Installer very competent. WiFi good. Backup and support service second to none. Glad we decided to change provider. Feel secure in the fact if we need help it is there. Good group of staff”

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Posted 7 years ago

“Very helpful, knowledgeable and fast customer service, instillation went without a hitch and perfect aftercare support, extremely happy with the service.”

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Posted 7 years ago

“We have found the whole experience of using Wispire to provide broadband and telephones for our new small business in Heydon Norfolk a pleasure. George our first contact was so professional yet personable, all equipment arrived within a couple of days. The engineers were helpful, although they encountered a small hitch on the day of installation they remained on site to try to solve this so the phone & broadband could be working as promised, within 2 weeks of our first contact with Wispire. We were also able to have the telephone number allocated early so we could prevent delay in ordering our business marketing materials, something which we were told by BT they would not be able to arrange. The speed of broadband is good too, which I understand is an issue for locals using other providers in the village. Great customer service and support, very happy to recommend to others.”

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Posted 7 years ago

“We recently had WIpsire installed as we are rural and our previous provision was hopeless. Installation staff were great and very thoughtful and helpful. Speed is now more than we have ever had before. Very pleased so far thank you - would recommend to rural households without question.”

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Posted 7 years ago

WiSpire Ltd (InTouch Systems) is rated 4.4 based on 40 reviews