“I see I'm not the only one with shipping issues. They delivered my last order to a post office some 40kms away from me in the middle of the CBD. What's worse they didn't inform me that it had arrived early. It had been sitting there for about three weeks, and I wasn't informed. I contacted them the day after it was due to arrive, and they were of no help. So I sat on hold with the post office for half an hour while they located the books.
If I didn't follow up the post office would have sent it all the way back in 6 days.
Used to be beautiful books. Now they come plastered with Wonderbly ads.”
“I ordered a gift for Mother's day and selected the "Speedy" shipping option. The expected delivery date was the Friday before Mother's Day. The gift arrived on the Tuesday AFTER Mother's Day. When I initially contacted them about the estimated arrival date being after Mother's Day, their response was to wait and see and they usually come through... I was very disapointed with their response.”
“Had an issue with their website. When I tried to contact them I got an error message saying “Well this is embarrassing, something went wrong. Please try again or contact us for help.” I sent 3 emails trying to get help. Instead, they double shipped my order and will not refund my money.”
