“I received the book today and I have to say I am extremely disappointed. It's clearly photocopied and not even photocopied well. There are pages that are smeared and there are some pages that have something that seemed to be on the screen when it was copied. There are dark spots that are illegible and the text is so small that I'm going to have trouble reading it, let alone my 95 year old grandfather who the gift was for. I am so disappointed. I thought it was such a creative idea to give for a gift. The quality of this is nowhere near what I paid for it.”
“Sent to wrong address due to pre-fill from my Paypal account - where I no longer live (I'm actually in a different country now). When I received the confirmation email, there was a link to change the address which did not work. Consequently, I immediately sent through an email to correct the address, and there was no response. The address must have automatically gone through as it is the address connected to my Paypal account. There should have been a page where I could fill out my address (I thought this was a bit strange, but assumed I would add it after selecting my payment details), or even a page where I could double check my address before confirming my order - there was neither.
Wonderbly offered to send me now books, free of charge. But I have to pay the $50 postage. So bad.”
“We bought 3 books paid over $55 per book and we only received 2 books. I tried for over a week to get an answer back from Wonderby Books with no response. I was going to order 8 more books for Christmas but now I will need to look elsewhere for gifts. The books we ordered were Birthday gifts 1 child did not get his. Happy birthday to him.”
“Hi, the book I ordered from them arrived as a Father's Day gift. It arrived with pages glued together, which could not be opened without damaging the book. I've emailed them twice and contacted them on your Instagram and Facebook to resolve this issue and have not heard back from you through any medium. The book was almost AUD $80 and is unusable. It's one thing that the book is damaged, it's another that customer service has not responded to any of my contacts.”
“I accidentally placed a duplicate order because their website crashed. I realized this within the two hour window for making changes to the order and requested that one order be cancelled, providing both relevant order numbers. Their website specifically says that duplicate orders can be cancelled if the request is made before the order had shipped, but apparently my request needed to be escalated and they stopped responding to my emails until they had shipped both orders. Absolutely dodgy practice, I won't be using this service again.”
“Do not pay for speedy delivery. Wonderbly will give you one date, then UPS gives another date thats not even close. Wasted money for speedy. Did not arrive in time for baby shower.”
“We order a graduation book for our daughter, and are delighted with the quality of the book we received and how fast it was delivered. Absolutely recommended, will buy again in the future!”
“I see I'm not the only one with shipping issues. They delivered my last order to a post office some 40kms away from me in the middle of the CBD. What's worse they didn't inform me that it had arrived early. It had been sitting there for about three weeks, and I wasn't informed. I contacted them the day after it was due to arrive, and they were of no help. So I sat on hold with the post office for half an hour while they located the books.
If I didn't follow up the post office would have sent it all the way back in 6 days.
Used to be beautiful books. Now they come plastered with Wonderbly ads.”
“I couldn’t be happier with my book purchase. I ordered “My big brother” for my toddler great grandsons.
the quality is amazing…graphics, lettering and clarity are also amazing!
I was truly skeptical about ordering…I am so happy I did.
Will be ordering again for my grandson real soon!
I opted for the “extras” and found it ALL
Worth every penny!”
“I ordered a gift for Mother's day and selected the "Speedy" shipping option. The expected delivery date was the Friday before Mother's Day. The gift arrived on the Tuesday AFTER Mother's Day. When I initially contacted them about the estimated arrival date being after Mother's Day, their response was to wait and see and they usually come through... I was very disapointed with their response.”
“Had an issue with their website. When I tried to contact them I got an error message saying “Well this is embarrassing, something went wrong. Please try again or contact us for help.” I sent 3 emails trying to get help. Instead, they double shipped my order and will not refund my money.”
“The books are great quality and make a special personalized gift. I love that you can write your own dedication in them, and are able to preview your book before buying. I've ordered 4 different books over the last few years as gifts. The most recent one must have been lost in the mail, and I didn't order tracking. After waiting a month past the expected arrival date, I emailed the company and am extremely satisfied with the service I received. After confirming my address, they were quick to make a new book and have it sent to me, express shipping, at no additional cost! It arrived this morning :)”
“I ordered the book expecting to view it first before as stated on the website purchasing but the book was delivered to me without me seeing it first. The book is expensive for what it is, I’m disappointed.”
“My grandchildren love their personalised stories and the prompt service we get from the company is excellent. The only downside is there are not enough titles!!!”
“Such nice people to deal with . Very kind and your generosity was greatly appreciated. The books are really lovely and make wonderful keepsake gifts. I would highly recommend the books and the service is great!”
