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Woodbrass UK Reviews

1.6 Rating 48 Reviews

13 %

of reviewers recommend Woodbrass UK

Company Reviews

1.6

Based on 48 reviews


Customer Service
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About Woodbrass UK:

Woodbrass has 450 brands and 25,000 listed products, we strive to offer you the biggest possible selection of musical instruments and accessories.
Unbeatable prices: 15 to 70% discount on official public prices and a free delivery for an order from 139 euros up.
Each month we have 750, 000 visitors from all over the world that visit us on our website.
Today Woodbrass.com belongs to the 5 major actors on the European musical instrument market.

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Phone:

0845 686 8094

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a box of what appeared on screen as a box of 10 (ten) bass saxophone reeds At a good price. Yesterday a box of 5 (five) arrived through the letterbox. Now a bit expensive. I read that I am supposed to have signed for them after "checking precisely", but this of course could not be done. Now I am trying, but unsuccessfully so far, to find an e-mail address to write to and request the other 5.”

Posted 4 years ago

“Please AVOID using this website as it is a SCAM! I placed an order in January expecting a 3-5 day delivery, I was then told it wouldn't come until March so I cancelled the order. The call cost me £6 and took around 20 minutes. There is no other way of contacting them, it is now February and I still havent received a refund and they are ignoring me. Luckily I used my credit card so I should be able to get it back through them, but this is a lot of hassle for no reason. Please don't make the same mistake I did and stay clear of this scam artist!!!”

Posted 4 years ago

“Very bad service. Incorrect product descriptions on its web. NEVER AGAIN”

Posted 4 years ago

“Terrible CS, staff appear to be somewhere between disinterested and just hostile, pretentions of a UK base that doesn't actually exist. Beware returning anything, all documentation is in French....idiotic if they want to sell to the whole of Europe, all in all, between them and Ampeg Europe, a truly terrible experience.”

Posted 5 years ago

“Transaction Date: 05 July 2018 Transaction Order ID: 20180705-22419 Transaction Amount: 123.63USD TUHE ITEM N-E-V-E-R ARRI ED ! I Have been STOLEN !!!”

Posted 5 years ago

“Woodbrass UK make big advertisement in Facebook with over stock old models of music instruments. I look- for to be sure -in the revives from Woodbrass.com. And then I send money for a guitar, because this is a serious dealer. What I no realized - woodbrass.uk it is a fake copy of this dealer! Extremely cheap - much too cheap to be real! The fake page is: https://www.woodbrass.co.uk/index.php?main_page=index&cPath=159_112 The real: https://www.woodbrass.com/en-gb/create_account.php”

Posted 5 years ago

“This is not a real company. DO NOT ORDER FROM THEM. They use American Music Supply's (a reputable company) logo on their site. AMS is not at all affiliated with them. WB's phones don't ring, their emails are fake and bounce back. The tracking is TOTALLY fake. The customer service online portal is fake, also. They will charge you as PES WHOLESASHOP HANGHOU CHINA. This company cannot be found! If the price is too good to be true...you know the rest. DO NOT!”

Posted 5 years ago

“They didnt deliver my purchase nor did they return the money.”

Posted 5 years ago

“I ordered a £317 Shure SM7B Microphone and I just a EU/UK Adapter plug. This site is a scam as the numbers to call don't call and no one answers the emails.”

Posted 6 years ago

“Sera algo como la 3ra vez en mi vida entera que me decido a escribir una reseña pero es que a veces duele demasiado seguir callándose y pagando como tonto con el dinero ahorrado a duras penas (que no sobra, vamos) a una tienda que no se merece que otra gente siga comprando allí... desde mi punto de vista, por lo menos. Ya lo sabemos, hay unas cuantas tiendas decentes donde yo personalmente llevo anos comprado: Thomann, MusicStore, y algunas otras, en España también... Pero, en este caso, como el producto que andaba buscando,un guitarra acustica, solo estaba en stock en la tienda Woodbrass, pues me he atrevido y me he lanzado... Pues eso: MALA DECISION. Reparto fallido a los dos días porque no se encontraba la dirección...blablabla ...Resulta que la dirección era correcta y de hecho finalmente llego el producto.. a esa dirección...eso si, algo como 4 días después de lo previsto.. Pero ya sabemos que problemas de entrega así, siempre suelen pasar, entonces eso no es el problema para mi. El problema es el trato: -- al ver que había problemas con el repartidor, contacte la tienda por teléfono para averiguar que pasaba con el reparto, preguntando quien lo llevaba en España: parece que una vez que pasa el limite de Francia, los de Woodbrass no tienen ni forma pero sobre todo ni ganas de saber quien hace el reparto " afuera".. ....Así que intentar contactar con la empresa de entrega en España para agilizarlo yo... era simplemente imposible.. Los de Woodbrass me dijeron que habían mandado un email a la empresa que inicio el reparto en Francia, Chronopost y que por lo tanto me esperase lo que hiciera falta..y punto. El "punto" es importante en este caso, porque los de Woodbrass, ademas de demostrar que no se iban a preocupar de mas por mi reparto...me hicieron sentir incomodo cuando les llame haciendo me ver que les molestaba por llamarles, y es ESO es lo que no puedo tragar. Estoy seguro que a mas de uno le sonara esa situacion en la cual parece que una vez que has pagado, tu cliente vienes a pedir un poquito de asistencia y amabilidad cuando surge un incidente con lo que compraste, pero resulta que de repente, no eres mas que una molestia para el vendedor. Pues eso es el motivo por el cual me he decidido a escribir aquí. Lo mío no es dramático, ni mucho menos, es solo super molesto y frustrante. Y por eso prefiero compartirlo, sabiendo que otros compradores podrán evitar acudir a un lugar que pasa olímpicamente de la gente. Que cada uno haga lo que quiera pero yo NO RECOMIENDO WOODBRASS.. Un saludo para la tiendas decentes (que todavía las hay)”

Posted 6 years ago

“Placed an order, when I had to chase it up as had not been delivered within the stated delivery time they told me it was being withheld due to an incorrect VAT number, I hadn't given them any VAT number! Then proceeded that the only way to resolve it was to cancel the order and refund me, very disappointing service and certainly won't be using again.”

Posted 6 years ago

“To add to the excessively long wait for my purchase and the exceptionally useless customer service I also had to pay over £5.00 in call charges for the privilege of speaking to them about issues of their making as they use a high-cost per minute (0845) service number. On balance, any of their apparent purchase deals are outweighed by long delivery times and the worryingly poor customer service. They are also not in the UK.”

Posted 6 years ago

“I did not buy anything from them but my bank account has been hit twice for over $4500 dollars. Bank cancelled my card last week but today they hit my account again. Bank and Visa are working on a solution but in the meantime my CC is cancelled and I'm awaiting a new card.”

Posted 6 years ago

“Item was out of stock, there is no email address for customer services, only given a telephone no in France, was wary of calling it on my mobile, I called twice got through to answer machine was in their for a few seconds got charged approx £5 for the phone calls this is the worst customer service experience I have had i.e. Zero. Experience cancelled order through complaint to PayPal got call from heavily accent French sales person couldn't work out what he was saying.”

Posted 7 years ago

“My partner bought me a DJ controller and the AC transformer went before the warranty was up, I contact ed Woodbrass who in turn contacted my partner who verified who I was, WoodBrass did not come back to me so when I chased they told me they had not received a reply from my partner and told me to buy a new AC power cord as my warranty has ran out... I'm looking at £66 from ebay... not happy with that result at all... Watch this business when it comes to Warranties as they do not deliver and shy away from helping you!”

Posted 8 years ago

“Thieves! Avoid this company people! They stole my 208 Pounds! I ordered Scarlett 18i8 Audio interface 6 months ago and never got it... and they don't even reply to my emails.”

Posted 8 years ago

“ABSOLUTE NUMPTIES I paid £410 for a mixer, they sent a used second hand ex demo damaged, I send it back (not an easy process by the way) it cost me £30 which they say will be refunded but they lied, after waiting 24 days call after call plus emails and all you get is the deaf ear treatment until I raised the matter with JUAN MANUEL COSTA customer service manager, he got me refunded within 2 days but instead of getting back what i paid out £410 + £30 for return I got £406.70 and I'm like wtf and i'm straight back onto Juan for the difference but I'm not holding my breath, something's not right with this lot the prices are good too good and you know what they say. Do yourself a favour and buy from a well established company with a good rating especially for returns and forget about this lot. Ps they were not rude nor cheeky and they did email me back right up to the point where i sent my bank details they asked for then all went silent for three weeks ( BEWARE )”

Posted 8 years ago

“Shocking customer service. Just pleased I only purchased an amplifier. I hadn't seen these reviews beforehand but I will steer clear now. My amp was faulty after a month. They blamed me via email for misusing it?!! Luckily I think my amp is guaranteed by Fender. I am gentle and respectful of anything I buy. How dare they. You will find no refunds or help with anything you buy from this company. They seem to take pleasure in abusing their customers. Go and purchase your goods elsewhere.”

Posted 8 years ago

“dealt with unpleasant vile member of staff”

Posted 8 years ago

“initially had no problems with them, until i realised they`re actually the rudest people on the face of the entire planet, they actually seemed to make an effort to be horrible to me on the phone, no one can be that rude without allot of effort. never ever going to give these people money again even if my life depended on it. a simple yes or no question only get asked a thousand pointless questions back and get verbally abused and still not have the yes or no question answered (the staff do seem to appear to have unsolved life issues) and feel the need to drag it out while being as nasty and as unhelpful as they possibly can without actually swearing or saying the words "whatever you english idiot" . I AM APPALLED.i would give them a zero stars if i could , as i can`t 1 it is....... if you want verbal abuse give them a ring they awfully good at it.”

Posted 8 years ago

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Woodbrass UK is rated 1.6 based on 48 reviews