Woodbrass UK Reviews

Name: Woodbrass UK
Rating: 1.56

1.6 Rating 48 Reviews

13 %

of reviewers recommend Woodbrass UK

1.6

Based on 48 reviews


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About Woodbrass UK:

Woodbrass has 450 brands and 25,000 listed products, we strive to offer you the biggest possible selection of musical instruments and accessories.
Unbeatable prices: 15 to 70% discount on official public prices and a free delivery for an order from 139 euros up.
Each month we have 750, 000 visitors from all over the world that visit us on our website.
Today Woodbrass.com belongs to the 5 major actors on the European musical instrument market.

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Phone:

0845 686 8094

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices are generally quite keen. Be very wary that despite website appearance they are wholly located and operate in France. There are some language issues and an apparent lack of understanding of UK processes. It is also very hard to get an answer on any of the three offered phone numbers. I did send a number of emails that were either unanswered or only partially answered. Despite their 'usually 2-3 day delivery' statement that is clearly not the case for UK bound items, I waited nearly 2 weeks. I get the impression both from talking to them and their website that is is quite a small setup with only a few staff. They clearly are music focused people but perhaps need some sales specialists help if they are to improve the buying experience at least for those in the UK. As good as the price I got for the digital piano I bought from them I would not buy from them again as the risk, communication and long delivery times outweigh the benefits. I could have bought the item locally at around 5% dearer but had it at home on the same day with free delivery or collection in person.”

Helpful Report

Posted 6 years ago

“Having found a great deal online, I ordered my item... The item hadn't arrived after a few days and the 'schedule your delivery' button did not work on the automated tracking email. After getting stuck in a phone loop multiple times and after much Googling I found a number for the correct depot. If you've ever tried contacting Northampton Geodis you'll understand how tricky this is. They were very pleasant and helpful and advised when the parcel would arrive. So I waited 2 days at home for it (after the second day being told there had been an accident). Being that I work, and couldn't waste another day, Geodis recommended I pick a designated day that week, which I did... HOWEVER... Update (1 day later - 3 working days late): Have just had a David Lynch moment and received a notification saying that my parcel has been signed for, by 'myself' however I have not been home all day (this was not my 'new' designated delivery day). I will not be happy if this has been left with a neighbour as it clearly states to check the item thoroughly. Very stressful experience thus far. Update (later that evening) Well... Not to worry, it wasn't responsibly left with a neighbour as I just got home to find my £750+ digital piano hanging out, on my doorstep (in South East London) in the drizzle, in full view of any Tom, Brian or Harry, with the name of the product on full display and the box battered like a good piece of Weymouth cod. After unpacking the piano, everything seems to be ok, however it does sound a bit like soggy bagpipes, hopefully this will resolve itself as it dries out. A lesson learned. Buying stuff from Woodbrass.com is ok, however good communication, customer service and peace of mind are not included in the price. The courier company that Woodbrass.com use (GEODIS) are TERRIBLE. If you hope to be able to contact customer services, give up now. If you want your goods dropped on your doorstep for all to see, whatever the weather, go for it. Bonne chance.”

Helpful Report

Posted 6 years ago

“Ordered a speaker from this firm, it arrived with a continental plug instead of a British one. After reading the reviews on here (which I should have done first) I think II'l just go into town and buy one !!!”

Helpful Report

Posted 8 years ago

Woodbrass UK is rated 1.6 based on 48 reviews