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Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,438 Reviews
92 %
of reviewers recommend Woolacombe Bay Holiday Parks
Company Reviews Questions Metrics
4.6
Based on 12,438 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Woolacombe Bay Holiday Parks Reviews
Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Anonymous
Verified Buyer
“Easy to book and we love it there 😁😁😁”
Helpful Report
Posted 9 years ago
Miss Birnie
Verified Buyer
“Great deals”
Helpful Report
Posted 9 years ago
Mr Hough
Verified Buyer
“Good info on website easy to book”
Helpful Report
Posted 9 years ago
Ms Mullally
Verified Buyer
“Very easy booking system and all information required about the accomodation/park was shown on the website.”
Helpful Report
Posted 9 years ago
Mrs Price
Verified Buyer
“We always look forward to our holidays in Devon so knowing we are going to Woolacombe Bay again we know we are heading for friendly helpful staff, fantastic site , with generous size pitches and well maintained toilet/shower blocks . So if possible can you please order the heat wave to hit Devon the week we are there 😎 ☀️”
Helpful Report
Posted 9 years ago
Laura Hall
Verified Reviewer
“We had a fabulous holiday great location great park graat staff. Facilities tip top friendly and fun entertainment. Lover outdoor kids clubs lighting fires etc at Twitchen. Great location to other areas in North Devon. Good value for money great holiday will be back”
Helpful Report
Posted 9 years ago
Mr Anderson
Verified Buyer
“Made a booking made a mistake on the park phoned up straight away customer services sorted it straight away no problems absolutely faultless”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“We had a lovely short break with friends but wanted to thank the fantastic bus driver who was the most helpful and kindest driver we have ever met. My partner was using a mobility scooter and he was treated top class. The roads are narrow and full of traffic but the driver was happy, confident and professional. Customer service excellent ! Thank you”
Helpful Report
Posted 9 years ago
Miss Field
Verified Buyer
“I rang and spoke to a very helpful sales rep and then booked online to save £10.”
Helpful Report
Posted 9 years ago
MR S CHAUHAN
Unverified Reviewer
“Caravan WAS dirty , not hovered , hairs In shower ,toilets not cleaned ,and dusty all the way through , I don't think its ever had a good clean ,there was dirt on all the skirting boards ,and the toilets didn't flush properly , needs to be sorted , because people will not go back .”
Helpful Report
Posted 9 years ago
Dear Mr Chauhan, We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your email which has been passed to the General Manager at Twitchen House so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team
Posted 9 years ago
Anonymous
Verified Buyer
“Great customer service”
Helpful Report
Posted 9 years ago
Mrs Frost
Verified Buyer
“We have been numerous times before and it's brilliant!”
Helpful Report
Posted 9 years ago
Mrs Dyson
Verified Buyer
“Nice quiet site good location”
Helpful Report
Posted 9 years ago
Mr Pendleton
Verified Buyer
“Quick, few steps in process.”
Helpful Report
Posted 9 years ago
Mr Hambleton
Verified Buyer
“Had saved the holiday but could not find it when I came to book”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“This was such a simple way to book our break.”
Helpful Report
Posted 9 years ago
Mrs Lock
Verified Buyer
“Ease of booking and quick to respond”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I loved the fact that it was so easy to book online. It was very clear and we like the fact we can use all 4 parks whilst we stay here”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Made a mistake with payment, but received no help in rectifying. Too many rules and regulations and not enough customer care.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
Helpful Report
Posted 9 years ago
C Bamber
Unverified Reviewer
“Worst touring park I have been to and I have stayed in some dives but the facilities at twitches house were disgusting for the money Toilet facilities for caravans were disgusting and not cleaned properly whilst there neither were the showers. Saunas not Switched on at advertised times. Caravan pitches extremely uneven. Bingo never seems to start at advertised times and staff tend to drag it out with things like calling the numbers back in different accents which some people found offensive. Facilities on the other sites are far better. Asked to be put close to facilities and when arrived there were pitches close that were free but would not move us. My father has breathing difficulties so found the not so warm showers hard to cope with and never tracked to the bingo as he would not make it back so not very disabled friendly. They could do with being regulated by the user and not set at a temperature to suite the park. Tried to have food one night at the park as it is advertised as served until late yet at 9.20pm was told the kitchen was closed after being watched by staff for 15 minutes looking at the menu. Also food could be served until bar closes as that's when most people want food and forced people off the park to get food including myself luckily that night I had not been drinking. Access to site is via a narrow lane and this was not mentioned when booking and at times struggled to get the caravan down there. The amusements arcade is not good either the prizes get stuck in the 2p machines and staff apparently have no access so have to fill out a form and collect the next day. Bowling alley was not totalling the scores up properly and again had to claim the money back the next day. Some machines were not even working at times either. Pool sign said closed yet people were in it??. Pool tables in the bar never working and it felt like a chore to get some one to get the ball out of the table too. Wifi is extremely expensive on your site and the one day I did buy it I struggled to get a signal on our pitch. I ended up buying a wifi dongle from vodaphone which gave me 8gb data for only £11. This meant as a caravan we saved £80 as There were 4 devices which is a lot of money. You could also mention on your website that there is minimal phone signal so people can be aware before travelling as our family panicked as they could not get hold of us. All in all not a good holiday and I do not think I would return in a hurry. There are far cheaper sites around the area with better, cleaner more disabled friendly facilities.”
Helpful Report
Posted 9 years ago
Dear Mr Bamber, We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your email which has been passed to the General Manager at Twitchen House so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team
Posted 9 years ago
Woolacombe Bay Holiday Parks is rated 4.6 based on 12,438 reviews
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