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Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,438 Reviews
92 %
of reviewers recommend Woolacombe Bay Holiday Parks
Company Reviews Questions Metrics
4.6
Based on 12,438 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Woolacombe Bay Holiday Parks Reviews
Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Mr Keogh
Verified Buyer
“Purely a review of booking process which I believe is confusing as it's not abundantly clear which park you are booking. Booked Golden coast by mistake due to lack of clarity”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Good ggggg yyyyyyy iiiiii did fffff bbbbbb”
Helpful Report
Posted 9 years ago
Mrs Fox
Verified Buyer
“Very easy to book on my phone. All done in under a minute.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“CHEAP CHEERFUL AND EASY”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Cheap and cheerful and fun”
Helpful Report
Posted 9 years ago
Joanne
Verified Reviewer
“Amazing staff KAT front receptionist very friendly and helpful.definetly be back this year !”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Caravan close to amenities with a lovely view, at my request”
Helpful Report
Posted 9 years ago
Miss K Carter
Unverified Reviewer
“we have been to twitchen house a few times now,and staff are always friendly and always go a step further to accomadate our little boy who is disabled and a wheelchair user so on both occasions camping and the latest caravanholiday this weekend for 3 nights they always made sure we had parking and closet to toilets/showers when camping,this time we stayed in a platnium 2017 carvan and we had and still is long hair frozen in the freezer we didnt use and we had a ant infestion on the kitchen worktop and floor and in the main living space and the black bin lid had all stuff from previous guests rubbish , food is always freshly cooked and is lovely but by the 3rd night we had fish and all 3 orders of cod n chips the peas where stone cold, and ran out of house vodka and the cocktail mixer and all kids drinks and certain milkshakes, & snacks and kids bits in the entertainment so after the shop closes kids was left with nothing for the remainder of the last 2 nights orderd a glass of wine for a friend of ours and the wine glass and lipstick lips marks around the glass, it obviously was a very busy holiday term ,only other thing i would say is although staff will go out there way to help it isnt very wheelchair friendly regarding steep bumpy slopes from pool to outside play are which leads to the shop and paint gift shop area and indoors where no slope at all to cinema. entertainment is always good for both adults and children and like most popular holiday sites is open to 12 which i have no problem with at all unlike a few other guests which im sorry if you want a quiet holiday site maybe go to a more basic family oreinted site which doesnt have the bars/entertainment , overall even with the lil hiccups this weekend we will 100% going back for many more years to come and i will be booking a few nights for fathers day weekend as soon as i finish this.lol and just becuase i put acceptable for this stay i would easily have put more 5 star rating if they hadnt had ran out of my frav drink and kids bits ..lol and didnt have the extra unwanted guests and other peoples body hair”
Helpful Report
Posted 9 years ago
Dear Miss Carter We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your review which has been passed to the General Manager at Twitchen House so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention and we do look forward to welcoming you again soon. Yours sincerely, ^kd, social media team
Posted 9 years ago
Mrs Donnelly
Verified Buyer
“Lovely beaches. The site is always clean. There's lots to do. The staff are great.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“easy to find a holiday, easy to book”
Helpful Report
Posted 9 years ago
Julie Firth
Unverified Reviewer
“As you enter the park you have beautiful views of the beach, everything was clearly sign posted (reception, shop, parking, entertainment, caravan sections) very friendly staff and very child orientated which made us feel more relaxed as the children were enjoying every activity. I must recommend the pottery painting, for both adults and children, staff were extremely accommodating, the items to paint seemed a little steep but once they have been glazed it's so worth it.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“We have just returned from a family holiday at the Woolacombe Bay Holiday Park. We camped and it is our first experience of not having any outdoor space. The whole reason we enjoy camping as a family is so that we have an area outside out tent for the children to play. This was impossible, we were all packed in like sardines. In fact, we had to park our car in the main car park for the duration of our holiday because there wasn't enough space for this either. There were plenty of toilets and shower rooms and we never had to queue for one. Cleanliness was ok but would recommend a regular deep clean. There were cobwebs on window cills that looked like they had been around for a few months. We did see the floors being cleaned on a regular basis, but sinks etc were days between each clean. There was a distinct lack of soap in the toilets. Despite asking for the soap dispensers to be refilled, 24 hours later, they still hadn't. On a plus side, the staff were good. Happy to help, friendly and always had a smile. The park itself was clean and there was plenty of activities for the children. Woolacombe Bay need to rethink their reception area. We were constantly queuing to see a receptionist. You had to visit them to get tokens to access the pool, hire equipment for the outdoor activities, purchase spa treatments etc etc. The park is busy so there was always a queue!”
Helpful Report
Posted 9 years ago
We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your review which has been passed to the General Manager at Woolacombe Bay so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team
Posted 9 years ago
Suzanne
Unverified Reviewer
“I couldn't believe the state of the villa we stayed in. Ee pay £500 for a weekend where we couldnt even take a shower in our accommodation because it was so unclean out dated.The shower itself was filthy and was being held togtger by masking tape. I was very dissapoibted and would not recommend going here”
Helpful Report
Posted 9 years ago
Dear Suzanne, We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your review which has been passed to the General Manager at Golden Coast so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team
Posted 9 years ago
Mrs Hall
Verified Buyer
“Amazing facilities- swimming pool , entertainment and food great . We camped - the one down side is ablution block quite a walk - should be highlighted; especially for people with mobility issues”
Helpful Report
Posted 9 years ago
Mrs Preece
Verified Buyer
“Great holiday park in lovely location”
Helpful Report
Posted 9 years ago
Mrs Waller
Verified Buyer
“children had a great time swimming pools gorgeous and warm please keep them like that for my next visit staff really helpful”
Helpful Report
Posted 9 years ago
Mrs King
Verified Buyer
“Excellent deal”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Camping facilities, no views, packed in like sardines , noisy and resembled a car boot sale. could reach out and touch the tent next to us and could even hear their conversations. No privacy at all. Park itself is very small and as much accommodation as possible is packed in Children's sports facilities are poor and disappointing Food is terrible quality and both restaurants are within bars . Might be a nice idea to have a family restaurant away from loud noise and alcohol fuelled groups of people. My son was terrified. Website sold this holiday to ourselves reality is it is very small and you will be disapopointed”
Helpful Report
Posted 9 years ago
We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your review which has been passed to the General Manager at your Holiday Park so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team
Posted 9 years ago
Mr Smart
Verified Buyer
“Very straight forward, easy to use booking site and lots of useful information along the way. The online Live Chat advisor, Adam, was also very helpful too :-)”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Easy website to use with full visibility of the price and dates of availability”
Helpful Report
Posted 9 years ago
Woolacombe Bay Holiday Parks is rated 4.6 based on 12,438 reviews
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