Login
Start Free Trial Are you a business? Click Here

Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,438 Reviews
92 %
of reviewers recommend Woolacombe Bay Holiday Parks
Company Reviews Questions Metrics
4.6
Based on 12,438 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Woolacombe Bay Holiday Parks Reviews
Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“It was very slow - lots of watching the beach ball - once beyond the ball it was fine.”
Helpful Report
Posted 6 years ago
Mrs Morgan
Verified Buyer
“Got into a loop in booking online and trying to set up account. Helpful person at the end of the telephone set up the account for me.”
Helpful Report
Posted 6 years ago
Louise B
Verified Reviewer
“Stayed here just before Easter - were pleasantly surprised with how clean the site was but disappointed with the size of facilities on offer for the size of the site - the pool was jam packed by 10am on our 1st full day and freezing to boot (we had to get out earlier than we planned as my daughter’s lips were blue!) and the bar area downstairs isn’t that big so gets busy / noisy on days when it’s not nice enough to sit out although does have a great dog friendly area. Our major gripe was the vending machines directly outside of the soft play - having chosen Woolacombe Bay as a family holiday destination for our 4 and 5 year old we envisaged utilising the soft play a lot while there - what we didn’t bargain on was being asked every 30 seconds for money for the sweet vending machines which all children were using and which ruined it for us as it meant we avoided the soft play and travelled off site which defeated the object of choosing that park! At the age they are our children simply don’t understand why they can’t ‘have have have’ when other children are using the machines in front of them. We wouldn’t return on this basis but if this isn’t a problem for you then Woolacombe Bay is probably a good choice. Woolacombe beach is great but quite commercialised whereas Croyde and it’s lovely beach are simply the best!”
Helpful Report
Posted 6 years ago
Mrs Stephens
Verified Buyer
“The booking system was easy to use but on many occasions would not go back or refresh so had to keep coming out and going back in”
Helpful Report
Posted 6 years ago
Mrs Brooks
Verified Buyer
“not easy to see what type of caravan we were booking”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Quite easy to book”
Helpful Report
Posted 6 years ago
Mrs Woodman
Verified Buyer
“Glitch with twichem site”
Helpful Report
Posted 6 years ago
Mr S Nicholls
Verified Reviewer
“Accomadation is good staff are hard working and polite the only complaint I have is the same every year is the food and drink prices 17 POUND for a pizza and £5.50 for bottle of Newcastle ale is just a total rip off I didn't spend as much in the bar this year as the pub round the corner does great food another 10 years from now it will be cheaper to go abroad watch this space”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Not been there yet”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“This review is regarding our booking experience... We have booked online before and felt that the new system wasn’t as easy. It was frustrating having to keep doing new searches trying out different dates etc...”
Helpful Report
Posted 6 years ago
Mrs Preston-marriott
Verified Buyer
“Booking process is straightforward but very slow”
Helpful Report
Posted 6 years ago
Mr Hallam
Verified Buyer
“Not convinced the online links are correct. For instance I was asked for a review of the online booking process and sent to this page - doesn't seem appropriate. Also, when making the booking I selected the option that I was bringing a dog with us, but when I received the confirmation the dog had mysteriously disappeared !”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Doesn’t confirm which park you’ve booked when actually paying.”
Helpful Report
Posted 6 years ago
Mrs Haynes
Verified Buyer
“Booking the holiday was easy but trying to access My Account set up during the booking process has been a nightmare”
Helpful Report
Posted 6 years ago
Mr Maleiro
Verified Buyer
“Fast booking”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Easy to use , not happy about the fact that to begin with you put how many adults , children and pets etc , and here's your price . Then at the end it's , by the way it's another £30 per pet ! Say so at the beginning!”
Helpful Report
Posted 6 years ago
Hi, Thank you for choosing us for your holiday and for your review. Our online booking engine was not built to work as you described in your review, and having followed the same process you made to make your booking online, we did find a bug at one stage when the applicable Special Offers and payment terms are displayed. The initial price shown when choosing the Park, accommodation category and accommodation type all correctly included the actual cost of bringing the pet, however a coding error meant that this was no included in the prices displayed at the Special Offers stage although it correctly added in at the advertised rates before. We do not know when this changed and why, your review was the first and only mention we have received about it. We have now tested and deployed a fix to this bug which is now live on our website. As a gesture to thank you for bringing this to our attention, we have removed the charge from one of your two pets on the booking and sent you a revised confirmation showing the reduced balance. We look forward to welcoming you again soon, ^kd
Posted 6 years ago
Mr Wilson
Verified Buyer
“I found the site to be easily followed and booking was straightforward. However, I was making arrangements for my whole family and whist I was given the option to save each booking, there appeared to be no straightforward way to go into a 'saved page' and complete all three bookings under one visit. This was a wee bit frustrating and took longer than necessary having to complete credit card details three times. Your IT will appreciate this feedback. Kind regards. Bernard J Wilson.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Great amenities and accommodation, not so great price hikes on school holidays.”
Helpful Report
Posted 6 years ago
Mrs Brett
Verified Buyer
“Feels like the park accomodation has gone downhill since we came two years ago. Reported large amount of ripped wallpaper in one of the bedrooms in our unit but they were already aware. If it wasn't busy why use the sub standard units.”
Helpful Report
Posted 6 years ago
Mr Salway
Verified Buyer
“not the easiest”
Helpful Report
Posted 6 years ago
Woolacombe Bay Holiday Parks is rated 4.6 based on 12,438 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request