The Wool Room Reviews

4.70 Rating 383 Reviews
B
Happiness Grade
Read The Wool Room Reviews
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Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland

The Wool Room have a Customer Happiness Grade of B. Customers love their delivery and customer service but are unhappy with their returns process.

A

Delivery - Fast

93.18%
Industry Average
I will definitely order from The Wool Room again. The website descriptions were accurate, the products arrived in Pittsburgh, Pennsylvania, U.S.A. in less than 10 days. The communication emails about my shipment, tracking info, and expected delivery was timely. I appreciate the great service from 'across the pond.'. Cheers!
- Anonymous
Ordering was easy and delivery info was timely, clear, and concise. If the product is as advertised this will be an A+++ experience.
- Anonymous
Quick delivery to the US from the UK. Wonderful fabrics. I've only had my pillow for one night thus far, but I liked my first night on it. Was looking for something that didn't make me suffer an allergy attack every morning and this morning, I woke up feeling pretty good. Still think the price is too high for a pillow, but I took the chance hoping for relief. I am hopeful that my investment was worth it. Looks to be at this point!
- woolroom
D
50.00%
Industry Average
I contacted them for a return label (it says free returns on the website) and they then said I can't return it.
- Nico
The stance of only allowing returns of a whole bed set once it has been opened and not if the pieces were ordered individually makes this company one I probably won’t use again.
- woolroom
B-

Refunds - Average

66.67%
Industry Average
We bought a mattress topper, and it is so amazing! I love it! Shipping is very fast too! The only complaint I have is the website, not very user-friendly. We had to order 3 times and finally got it. Customer service is helpful to refund us. Watch which site you are in and what currency you are paying. I suggest make some improvements! ;)
- Anonymous
Still, I made two mistakes in ordering, but my charges were quickly refunded by Chris.
- woolroom
97.98%
Industry Average
I will definitely order from The Wool Room again. The website descriptions were accurate, the products arrived in Pittsburgh, Pennsylvania, U.S.A. in less than 10 days. The communication emails about my shipment, tracking info, and expected delivery was timely. I appreciate the great service from 'across the pond.'. Cheers!
- Anonymous
I live in the US and was a bit concerned about ordering a product from abroad. The Woolroom extended timely, efficient, and excellent service. Their product is beyond my expectation. The quality of fabrics used as well as attention to detail overall is wonderful. Thank you for a great experience and an excellent product.
- woolroom
I’ve bought mattress pads pillows and comforters for two different apartments from wool room and I love it. Nice quick service , friendly , great products. Clean natural comfortable
- Anonymous