Wool Warehouse Reviews

Name: Wool Warehouse
Rating: 4.62

4.6 Rating 50 Reviews

90 %

of reviewers recommend Wool Warehouse

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4.6

Based on 50 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

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Wool Warehouse 5 star review on 21st September 2022

Jan Weekes

Wool Warehouse 5 star review on 24th May 2020

Carol Mckell

Anonymous

Anonymous // 01/01/2019

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“I have been shopping with woolwarehouse for a good few years now and I love this shop. Easy website. Always told when your items are being delivered. Good communication and I like the postage price.”

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Posted 9 months ago

“I have ordered from the Wool Warehouse a few times now and have always found them to be fantastic, but today they have gone above and beyond with a colour query. I work in customer service and I would be proud of the service I have received today.”

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Posted 1 year ago

“Very pleased with the service I received.”

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Posted 1 year ago

“We've ordered many times from Wool Warehouse, and have always been really pleased with what we've received. Recently, one ball of wool arrived which was, in our opinion, significantly different to the colour shown on the website. I took a photo of the wool laying on my laptop, with the online photo in the background, and sent Wool warehouse an email. We received a prompt response, apologising, and acknowledging that the online photo would need updating. They're sending the replacement that we requested, and to minimise inconvenience to us, told us to keep the incorrect ball of wool. Brilliant Customer Service, on top of wonderful products, fast delivery, plus prompt and pragmatic communication & solutions. What a professional company - highly recommended”

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Posted 1 year ago

“Needing i specific yarn, I traced it to Wool Warehouse, placed an order and it arrived beautifully packaged within two days. I have since had to order extra. I like the mesh bag that keeps the project together. I have ordered from WW before and have had good service. WIth no wool shop within easy reach, I am finding WW’s photos of yarns are pretty accurate on colour, but buying from anywhere on line, one has to know one’s yarns.”

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Posted 2 years ago

“I pay after not answering my phone not delivered my website”

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Posted 2 years ago

“I just recently found wool warehouse and I think it is a terrific place to shop for wool so much choice and the delivery is amazing love the bags it arrives in I will continue to keep shopping”

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Posted 2 years ago

“I just recently found wool warehouse and I think it is a terrific place to shop for wool so much choice and the delivery is amazing love the bags it arrives in I will continue to keep shopping”

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Posted 2 years ago

“I have recently bought an Attic24 yarn pack and also added another order all for Stylecraft Special DK. Very good service. Prices are excellent and the acrylic yarn is easy to care for and use.”

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Posted 2 years ago

“Ordered wool by phone yesterday morning received it this morning very helpful service and very competitive price, will definitely be ordering again. Many thanks.”

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Posted 3 years ago

“I'm stunned by all of the 5-star reviews. I placed an order for 3 skeins of yarn at the end of September. I kept emailing them for an update or a tracking number, which they could not provide. They sent my order thousands of miles away from and said they would attempt to re-route my order by November 8th. In November 3rd, I received another email stating because it went to another state, I they could ship it to me if I paid extra shipping, WHAT?? I told them that I no longer want the yarn and to give me a full refund. Please stay as far as you can from this company.”

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Posted 3 years ago

“I placed an order on 6th July. I am based in Dublin. in sent an enquiry re where my order is. I received the below response. Royal Mail aim to deliver international parcels within 7 to 14 working days - usually it is much quicker than this, although we have had customers recently who have experienced delays of up to eight weeks. The delays appear to be quite random, and seem to be caused by increased customs and security checks, and regrettably are something we have no control over. On behalf of the international postal system, please accept our apologies for the delay. We are asking customers to wait a minimum of 6 weeks until we class the parcel as lost, therefore if your order has still not arrived by 19-08-2021 please contact us again and we can arrange for a refund. In the meantime, it may be worth contacting your local delivery/postal depot, to see if they have any record of your parcel, or if it is sat waiting for collection due to a failed attempt at delivery. So 6 weeks wait and no status update on orders. "The parcel may be lost or it may not be. We have no idea" Not good enough.”

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Posted 3 years ago

“Couldn't be happier with my purchases and amazing delivery times, both international tracked and untracked. I previously bought from another major UK online yarn seller and I didn't receive my complete order until 8 months later. Can't recommend Wool Warehouse enough.”

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Posted 3 years ago

“I am so happy that I found this online store. It carries those beautiful yarns that I can't find in Toronto, Canada. Placed 3 orders and I am satisfied with the products. Very reasonable shipping charges. Highly recommended this company.”

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Posted 3 years ago

“I have placed many orders through the wool warehouse website, every single one has arrived really fast, well packaged, in a really nice muslin bag. They have a huge range of different yarn and everything I've ordered has been of a really good quality, can't recommend enough!”

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Posted 3 years ago

“Received my order a few days ago. Omg I’m so excited. Wool is of exceptional quality, fabulous price too. I’m so pleased I have ordered more. Beautifully packed in organza bag. Highly recommended x”

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Posted 4 years ago

“Quick service ...mistake in my order which was quickly rectified.”

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Posted 4 years ago

“Good communication and great delivery times”

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Posted 4 years ago

“Placed an order Friday morning and received it Saturday afternoon only used Royal mail standard delivery so wasn't expecting it so quick! Love that it's come in an organza bag too 😊 highly recommended and will definitely use then again!”

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Posted 5 years ago

“Very good range of stock, quick delivery. I would highly recommend this site. Natalia”

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Posted 5 years ago

Wool Warehouse is rated 4.6 based on 50 reviews