Ace Reviews

Name: Ace
Rating: 2.22

2.2 Rating 41 Reviews

29 %

of reviewers recommend Ace

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2.2

Based on 41 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cant sign into my account keeping asking for password reset , it doesn't work absolutely awful, have been a customer for years so disappointing and soooooo frustrating just appalling”

Helpful Report

Posted 2 months ago

“Can't sign into my ace account have been going round in circles and getting nowhere keep getting told to do my email password and postcode but never works like it used to .My bill needs to be paid tomorrow 21st February can't get through to anyone my husband has also tried for me as he has a studio account so someone needs to phone me tomorrow as I am not happy Mrs susan Jennings”

Helpful Report

Posted 3 months ago

“I have credit on my account, but Ace won't let me add to my account it keeps taking me to a payment page for credit card or studio pay, it wants payment in full for items, what's the point of a credit account if you can't order items on credit, no customer service or human to speak to only an online Bot....”

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Posted 5 months ago

“Since changed to protect you're account having nothing but trouble with them I have credit with ace yet keeps taking me to studio where I know I have no credit on that Iade a big payment today and the customer service is awful no way of contacting them I would never recommend this catalog to anyone it's a joke”

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Posted 6 months ago

“Yet again ordered something allegedly in stock on the ACE website only to get an email on the last possible day for delivery to say they are out of stock. This Company lies. Will NEVER use them or STUDIO again.”

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Posted 7 months ago

“Cheap and cheerful is what you pay for. Have used Ace and Studio for years and have been happy with most Products. Their administration process and customer service however is abysmal.”

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Posted 1 year ago

“My order price was £39.99 but have been charged £40.00 if they do this to every customer they are illegally making a huge profit So be aware if you order from them customer service is absolute joke”

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Posted 1 year ago

“The worst company to deal with Shorts aren’t the right size as advertised Customer service in terms of dealing with returns and exchanges is disgusting They don’t care about the customer being satisfied with the actual article of clothing”

Helpful Report

Posted 2 years ago

“Customer service is non existing tried emailing tried online form they dont get back to you I wouldnt recommend”

Helpful Report

Posted 2 years ago

“Be very careful when ordering from ace terrible customer services after getting an email to say that one pair of personalised pyjamas would not be delivered out of five pairs how do you have four pairs of pyjamas for a family of five even though the order was not even 24 hours old was told could not cancel them so now have to pay £56 for pyjamas I no longer require when calling customer services they didn’t give a damn they said you would have to take delivery and thank you for calling ace 😡”

Helpful Report

Posted 2 years ago

“Opened a new account. Placed two orders. Paid by debit card, order processed and funds cleared (no longer just held) Received two cancellation emails this morning. No reason. No apology. Now I'm £900 down and have to wait for this to be returned. Telephone call to CS was answered by an Indian call centre who claimed the item was very popular which is why it was cancelled. Disgraceful service and I won't be returning.”

Helpful Report

Posted 2 years ago

“Item I had ordered was attempted delivery while I wasn’t available and returned to sender. Called to request the item be resent and I was assured that they will resend it. Called again to check and confirm, and was then told that I was lied to, and that I will not be receiving my item. Poor customer service. I have been lied to.”

Helpful Report

Posted 2 years ago

“Extremely poor customer service and shocking treatment of an old woman (my mum) who got sent by accident from Ace a double order which she returned and since then has had constant trouble with them hounding her for payment despite returning the items. Myself and other family members have spent up to an hour each on the phone and each time thought it was resolved. My mum who is 86 is still getting letters saying she has defaulted on credit (which she never took out). The bad news is she died over the weekend Ace so I suggest before we take legal action against you Mr David Twigg you get this sorted and sorted fast or I will be leaving this review across every social media site there is.”

Helpful Report

Posted 3 years ago

“Only gave one star as couldn’t put 0!!! Been waiting 4 weeks for some items they still haven’t arrived no updates, no communication. I emailed and eventually got a reply but totally ignored the question of asking where my items were! I paid upfront also. They are bloody useless, honestly would NOT recommend!”

Helpful Report

Posted 3 years ago

“My Grandmother sent me a hamper for Christmas which cost her £25. The contents are worth £10 if that. To make it worse one jar was totally smashed and I cut my finger when opening the box. Rang customer service about 3 times constantly being sent to one place and another or simply being hung up on. Was told I could return it at my expense and my Grandmother would get a refund. I explained it was badly damaged but this didn't matter. No apology for the damages, no offer to replace and I know my Grandmother ordered at least 6 of these for different people. Decided not to upset my Grandmother by telling her the gift was damaged so didn't continue. Shocking customer service for an extremely overpriced item.”

Helpful Report

Posted 3 years ago

“Only reason I gave 1 star was because I couldn't give 0. Absolutely terrible customer service. After cancelling a product which was no longer required within 48 hours of ordering it they confirmed by email it was cancelled they then sent a text to say product delayed 4 days after it had been cancelled, I logged a complaint which was then responded too to say it had been cancelled and the money would be credited to my account. 17 days later still nothing, 43 minutes on the phone to incompetent call handler and a promised call back from a manager who never bothered to ring! 19 days later I get a text to say the product is now being delivered!!! 1 and a half hours talking to a manager named ryan who offered no solution and was unable to resolve he promised a call still no call to arrange collection of a product I cancelled 19 days earlier! Still no refund! Disgusting customer service. Incompetent call handlers and even worse management team. Shocking service will never be ordering again and will be reviewing on as many sites as possible to ensure other consumers are made aware!”

Helpful Report

Posted 3 years ago

“Took money for products they don’t have, only to release more “stock” later on. Clearly using customers for a nice interest-free loan.”

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Posted 3 years ago

“ I have recently received appalling or rather NO service. I have emailed twice with no response, called and did not get a satisfactory response so scheduled a call for a manager to call me tonight but this didnt happen. I just called again to try to find out why the callback hasnt occurred and the adviser left me hanging on for nearly 1/2 hour then they dropped my call. Was not able to find up to date info on website Ima big customer of them usually but currently very unhappy frustrated customer”

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Posted 3 years ago

“Do not shop with Ace their aftercare regarding crediting your account is abismal.”

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Posted 3 years ago

“My mum has used these for years and the last 2 order forms sent to them have been lost and when asking for another catalogue the items wanted were not there. This is terrible service.”

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Posted 4 years ago

Ace is rated 2.2 based on 41 reviews