“Awful customer service or should I say non existent!!!
Will not be buying from Apricot ever again!!!
No way of getting in touch with anyone except through leaving a message via their website.
Even then, messages are not read/replied to or even acknowledged!
Refunds are not processed automatically or even generated.
Worst company ever”
“Their clothes are lovely. Their service less so. Their website is also too basic and not sophisticated enough in the modern world, especially when you are spending money and providing personal information. I just placed an order and entered the delivery address - or rather thought that's what was indicated. However when the order was processed a few seconds later - it processed to a totally different delivery address - one I have not used in a long time! Now my order will be sent to an address where I don't live, and where I'm unable to retrieve it from. The worst thing is I realised immediately - but the website has NO CANCELLATION function on orders!!! Nothing at all! No cancellation, no amendment feature. And they have no phone number to actually get a human being on the line to speak to urgently. Instead their 'Help' section indicates if there is an error in delivery address, you should contact them asap by email or online form to get it sorted. I emailed AND submitted the online enquiry form WITHIN MINUTES of ordering to cancel or change the order details, and I sent further emails the next morning. They replied a few hours later saying it was too late - it had already been sent off, nothing they could do. Ridiculous. The only thing they could say was maybe the Royal Mail wouldn't be able to deliver. I explained the situation - the address would likely have multiple people living there who wouldn't know me from Adam. I expect it will be taken and left somewhere. Royal Mail unfortunately also often leave things in "safe places" like doorsteps or with the neighbours. So it likely will be delivered, just not to me. What a waste of money!! And for them to effectively shrug their shoulders and make out like it's got nothing to do with them is a very poor attitude. I'm angry and very disappointed because I love their clothing, but it will certainly make me think twice about ordering from them again. I always think a measure of a company is very much in how they deal with problems, not when everything runs smoothly. Especially now, actually going to a shop is quite difficult, they need to have a MUCH better website and customer service.”
