“I ordered a home delivery slot as I am self isolating with my Grandad due to having “flu like” symptoms & waiting for results from a Covid test.
Last food shop was 3 weeks ago so the shelves are pretty empty! Delivery slot came and went, no truck turned up. Waited another hour & then called the customer service helpline who said our order had been cancelled! No email or message to advise this or explain why. No apology at all.
I advised we couldn’t leave the house and when could we have another delivery...10 days time. Just ridiculous. They weren’t bothered about letting us down or that we had no food. I asked if I could collect the food as it had already been picked and packed...No was the response.
Just kept saying there was nothing they could do and to log into my account online and re-book a delivery. Like this is an acceptable response. Asda’s Customer service is just beyond awful.
So as we needed food I had to drive to the Asda store taking my grandad with me in his wheelchair as he cannot be left alone and purchased all the food we needed. What a mission. 3 hours of our day inside a supermarket & the cold air made my poor Grandad cough so much.
An hour after getting home I get the results from our Covid tests to say we are both positive! You’ve got to laugh - government people tell us to stay at home but Asda let us down and we had to go out for shopping. Let’s hope no one caught anything from us today hey.
I won’t be shopping with Asda anymore but kinda glad I chose their store to go to today considering our results!! I’ve been told to enter the details of everyone I’ve been in contact with onto the NHS app... oh dear!”
“Ok asda so im on the road wanted a quick lunch on the go then you pulled this on me !!! I mean come on how am i gunn eat this with no fork !! Someone doesnt think things through wen coming up with new ideas !!!😫”
“Terrible service. Id give no starts if possible.
I bought a cot and mattress online, the cot was delivered when I went to put it up, it was all cracked and damaged. The mattress was due to be delivered a week ago and still nothing. Iv contacted asda and they say dpd has it ready to deliver and dpd have said they still haven't received it yet. After contacing asda for an exchange on cot they sent someone to pick the damaged one up and said it'll be another two week for a new one to be delivered. My baby has now no bed to sleep in as I got rid of Moses basket for room for cot. I still haven't received any apologies or anything”
“Terrible service. Id give no starts if possible.
I bought a cot and mattress online, the cot was delivered when I went to put it up, it was all cracked and damaged. The mattress was due to be delivered a week ago and still nothing. Iv contacted asda and they say dpd has it ready to deliver and dpd have said they still haven't received it yet. After contacing asda for an exchange on cot they sent someone to pick the damaged one up and said it'll be another two week for a new one to be delivered. My baby has now no bed to sleep in as I got rid of Moses basket for room for cot. I still haven't received any apologies or anything”
“Unfortunately cannot give less than 1 star! We have been to ASDA Shirley for items AlDI dont have and the last SIX times we have been overcharged for goods or shelves deliberately mispriced - never have a problem in many years at ALDI.. If you walk round the ASDA store you will see many examples where they put more expensive items in a slot that has "sold out" of the cheaper one. Staff very unhelpful and management non existent. If you go through self serve till it will time out whilst waiting for the assisitant to correct who never take notice of social distancing. Last experience 30th May 2020. Will go 3 miles in the future by car to Morrisons, although they are a walking distance away. Attached two photos as examples - KOKO milk substitute has been shown for about 4 weeks at £1.25 but charged at £1.50. Staff say the bar codes are different although same product. No attempt to correct. ARLA cream is shown as 90p but charges at £1.30. If you look closely at the price ticket it says ASDA soya which is not on that shelf. We could go on and on. Just sit and check your bill before you leave.
Is it ASDA HO policy to deceive customers or just a very poor local manager and unhelpful staff?
.”
“Bought the playday rainbow sprayer for my little girl thinking what fun she can have on a hot sunny day. This has got to be the biggest load of crud ever!!!! Followed all the instructions to a 'T' and the stupid thing would not stay up!!! No wonder the woman on the box is holding it up. I have a very upset girl and a very hot and flustered husband!!! Do not waste your hard earned cash!!! The struggle to get it down and get the water out was even worse!!!”
“Asda - very poor - items ordered not in delivery, yet paid for - received poor/bruised quality fresh fruit - received wine with still security tags attached. Will never recommend - atrocious service”
“It's been probably 5th time I order ASDA home delivery. I only order it from ASDA because they do not limit still/sparking water amounts when other online grocery shops does limit those in quantity.
So the first thing next day after I made the order - I've got the email about items which were unavailable to fulfill/our of stock. Guess what? All the core items I needed the most are not available and I realized that I will be only received all add-on items which allowed me to reach 40 pound minimal delivery sum... GREAT
Then second thing: delivery was scheduled from 3 to 5 pm on Sunday, now it's already 5:15 when I'm writing this review. When it will arrive? God knows.
I wonder ho many items which should arrive won't be there? ASDA - the mood killer. It was the last time I did use you, I promise.”
