“Very slow delivery to the point that parts not required when received.
Extremely slow to arrange a return.
No confirmation on parts received by the warehouse. Had to raise the issue with PayPal.
The whole story took almost 2 months from the day of order.
Complete waste of time experience.”
“awful service, take your payment immediately with the knowledge that your goods will be " dispatched within 24 hours of purchase" that was over 2 weeks ago. still not arrived. Impossible to get hold of anyone to talk to, all has to be done by e-mails which you get no reply)finally manage to track down my goods ....they are on the back of a lorry somewhere in Germany? did not realise that they were the same company as "Autodoc". another parts supplier that lost my bits .not worth bothering with trying to save money. better off biting the bullet and paying the going price from companies that deliver on time and keep you updated”
“If you're not in a hurry and can accept a third-party spare (i.e. not original manufacturer branded) then they might be OK. I ordered a taillight for a BMW - identified it OK on the buycarparts app. When it came it wasn't a BMW part and didn't match the other side. They don't say this on their site. The return process has been OK - it took about 5 days for the DHL label to come through and the instructions are very clear (Brexit and all). So it looks like they're trying to improve their service.”
“NOT a UK company. I ordered only to find out the part was coming from Germany. Needed fairly urgently. Emailed customer service and they've yet to reply.
NO GOOD IF YOU ARE IN THE UK AND WANT A PART QUICKLY.
They haven't replied to an email yet either. V annoyed.”