“Pretending to be from UK actually ships from Germany.
Slow delivery and poor communication. Sent wrong parts and costs more than parts value to return at my expense.”
“Waited 3 weeks for a headlamp unit arrived with a broken bracket. Useless, badly packed. Now the fun of
seeing if they replace refund or just disappear from view.”
“Absolutely disgusting customer service.
Look at their reviews before ever purchasing from this company they are not interested in their customers and what they have to say. Look at their responses, you will pick up the trend.
I ordered a grille on the 10th July 2022. Contacted Buycarparts 2 weeks later to notify them the part never arrived. They asked for 28 days to investigate. I contact them after 28 days, 2 months and now it is the 15th October. They do not want to take responsibility, they blame the courier company they contracted to deliver. Then blame their responsible department for not getting back to their “repeated requests”.
DO NOT BUY FROM BUYCARPARTS”
“I entered my reg on the website to identify the appropriate part for my car. I was presented with the options, I purchased the part. When I tried to fit the part it did not fit my car. I contacted the company, they did not accept any liability for their part finder filter presenting the incorrect part and will not refund or replace the item. What a short sighted view on customer service. I will never order from here again.”
“Ordered brake discs and pads on 12-09-22 and still hadn't arrived by 21-09-22 so I e-mailed them - they are blaming their courier but are unable to trace the parts or say when/if they will be delivered - since the car is off the road waiting for these parts I e-mailed on 22-09-22 and asked for a refund so I can buy the parts elsewhere - they are refusing to refund as they say my order has been dispatched - so now I'm stuck with no parts and a car that won't pass a MoT - if I go out a buy another set of discs and pads and the original order turns up I've wasted a lot of money but if I don't I can't use the car - I certainly won't use Buycarparts again - I've asked PayPal for a refund and awaiting their reply”
“Went on their web site to buy two head lights for my m class merc gave them the reg number they came up with a picture with all the details of my car which i have done before with other companies and have had no problems . This company sends me the wrong head lights they are for European roads i did not know this at the time i gave the lights to the garage to have them fitted i got a call to say they were the wrong lights and that they had installed one so the replaced it with the old headlight i phoned this company which has a English web site that turns out to be German .they refused to accept they had sent the wrong lights and would not be changing the lights as one had been fitted when i told them how i had put my reg number in to get the correct parts their answer was you cannot guarantee the on that and that i could have been installing the parts on a European merc .Why would i give them specific details of my motor if it was for some other car they then told me to open up a warranty claim but in the same breath told me i would not win they have asked for photos information about the merc and all manor of things just to be told they are not going to do anything about changing these lights they also told me when i said i was going to get in touch with trading standards their reply was go ahead we are a German company so more or less i cant do anything about it .But i have been i n touch with the European Trading standards and they are taking up my case it seems like they have dealt with this company before and from the reviews i have read this company is not a nice place to buy from the only reason i have put one star is because i cant give a minus five stars signed a very happy customer Ron”
“We ordered 2 items for our Mercedes as the car had failed the MOT. After a week we contacted them to see where the parts were as the retest date was in 3 days and they said they would arrive in 2 days. They didn't so we recalled and they couldn't even give us a date or track the parcel just said it was 'in transit'. By which time we had missed the retest date. Rubbish service and rubbish customer care do not use this company”
“Ordered on the 8th of may, no confirmation given, after numerous calls they gave a confirmation of parcel sent on the 14th of may, now it s 26th and GLS tracking shows still in transit, i have sent numerous emails but very hard to reach them and no one knows when will arrive. I needed the part long ago. Misleading with uk internet site, and sending from Germany. Stay away of this company.”
“The item I purchased ,an alternator, is faulty. It is overcharging which only becomes obvious after fitting but buycarparts is opening a warranty claim which will take 6-8 weeks to resolve. because it has been fitted. What a con.”
“Conned by the fact it says UK website. thought it was great to get the clock spring I needed and save myself 300+ quid the garage was quoting me. We are over a week in and still no sign of the part, tracking number is not updating and no response from the company.”
“Awful awful AWFUL company to deal with!
I ordered a part over two and half weeks ago and I STILL haven't received it. It would've been quicker getting it from the moon than these jokers! But the are pretty quick at taking your money though i give them that....
I asked them for a refund but they're not interested until their package is returned (wherever that is?)
For your own sanity DON'T USE THIS COMPANY (which is also autodoc & onlinecarparts)”
“ I wouldn't even give them 1 star. I ordered a dipstick on their website on the 24 March and I have emailed them and to chase them up. They said they would get it to by the end of the week and that wad to weeks ago. Now over the Easter bank holiday weekend I have emailed them again as there again has been no contact from them or a delivery. They first said they wanted me to chase the courier even tho this should be done to them now. Since I complained again on a few occasions since they have told me that 2 attempts have been made to deliver which was now obviously a lie because today the 18th of April they have now requested me to send me my address because they cannot find it which is crazy because its not a address that is difficult to find. Twice I have I asked them for a refund and this has been Ignored”
“I ordered a simple part, a tailgate strut for my SAAB, it took eight days to arrive in the UK I didn't realize they had a partnership with the appalling AutoDOC, that I used two years ago, Buycarparts then used the appalling Parcel Farce(no it's not a spelling error) Parcel Farce then compounded the issue by leaving a card at the wrong house on the wrong farm, I used a UK based company to purchase a replacement part, I ordered on a Friday and it arrived on the following Monday morning, never again will I use Buycarparts, I will only use a totally UK based company your question below asks if the part arrived damaged, I never saw the part”
