“DO NOT USE EVER. A SUBSIDIARY OF AUTODOC . HAS TO BE THE WORST EVER PARTS COMPANY IN THE WORLD! ORDERED AN AC COMPRESSOR IN SEPTEMBER LAST YEAR AT £400+ THAT DIDN'T WORK STRAIGHT OUT OF THE BOX. THEY EVEN ARGUED WITH AN AC SPECIALIST WHO INSTALLED THE COMPRESSOR TO THE LETTER AND STILL IT DIDN'T WORK i THE HAD 17, YES 17 OPERATIVES TRY TO SORT THE PROBLEM WITHOUT A RESULT. TODAY 25/03/20 I RECEIVE AN EMAIL ADVISING ME THAT MY WARRANTY CLAIM WAS NOT UPHELD AND THAT i'M STILL AWAITING THE PART TO BE RETURNED.
DO NOT USE AS THEY ARE A BUNCHE OF LYING CONNIVING CHEATING SCUMBAGS OF THE TALLEST ORDER, WAS THERE A NEGATIVE STAR RATING ABOVE THEN THIS COMPANY WOULD GET IT! AGAIN I IMPLORE YOU NOT TO USE!”
“Be wary!
Parts come from Germany and the website filter does not work for UK vehicle registration numbers meaning that all the parts shown as compatible are not, I only realised this after the incorrect parts were delivered...
After extensive correspondence, the company will not admit an error with their system and will not pay for the return postage, which from the UK is £30! Terrible customer service.
Be very careful and believe the negative reviews.”
“Don’t use this company. All negative reviews are correct. I have experienced them sending different parts from what I ordered. They assured me that the sensors would work as they were apparently the same “spec” as the ones I ordered. So my mechanic tried to fit them, but they weren’t compatible. And since they’ve been mounted I apparently don’t qualify for a refund. All very convenient and borderline fraudulent. So, my advice is to pay the extra to purchase from more reliable suppliers.”
“BUYERS BEWARE !!!! REFUND ISSUES...
currently waiting on the outcome of a set of shock absorbers sent to me supposedly for a chevrolet matiz the items are not a matching pair of shock absorbers, and are 2 inches too short compared to the original items, I have sent them pictures and currently they are saying the items have been damaged, I removed the strapping to compare with the original shock absorbers, and there are a few marks noricable on the shock abosrber body which i think would have been on there from the manufacturing process.
looks like I am stuck with a set of shock absorbers which are not suitable for my car and no chance of refund.
certainly wont be buying off these again please pass on these details to anyone thinking of ordering off this company as they supply wrong parts, and will not refund...”
“German based company so beware. Ordered Headlight for right hand drive car. Specifically selected right hand drive light which was more expensive. No marking on box to indicate just part number. As light is clear unit mechanic wasn't able to check until fitted. Then discovered light was for left hand drive vehicle I needed a conversion kit which delayed repair for another 2 days.
Buycarparts then said onus was on me to order correct part even though mistake was theirs.
Avoid.”
“STAY AWAY AT ANY COST! DO NOT FALL INTO THE TRAP OF CHEAPER! When i first saw the bad reviews i thought to give them a go and that was my mistake! HUGE AND MASSIVE! (At the moment your order 27867169 is on the assembly and will be dispatched soon) Believe me you don t want to mess with those thugs! Imagine what the after will be for you guys! REALLY IT AINT WORTHY AT ALL! I have lost 129.00 pounds, a good lesson to be learned!”
“Be careful with their shipping service which is most important aspects. They say and charge you that they are going use DHL for shipping but after that they deliver to local goverment postal service for cutting their operating costs. Until here it seems okay right!!!! I am almost everday sending emails and complaints about my order number 25793104 on 26.11.2019 and still did not arrive. I paid total of 334.17 Pounds for this worst service and they charge me 106.99 for shipping. They send emails from buycarparts.co.uk and Autodoc.co.uk.All emails that they are sending have the same response not any solutions "We checking and we are waiting response from our investigation department" for shut my mouth. They operate from Germany and no one knows where is my shipping package. 2 Brembo brakes and brake pads. I will sue you guys. Give me one reason for giving you 5 stars.”
“CAUTION WHEN BUYING - GERMAN COMPANY OPERATING OUTSIDE THE UK SELLING EUROPEAN CAR PARTS, NOT DESIGNED FOR SOME UK CARS!
I purchased two sets of car windscreen wiper blades from 'buycarparts.co.uk' only to find that when I recieved them they had been dispatched from Germany and that neither of them fitted my UK right-hand drive car as the wipers were only suitable for European left-hand drive cars!
To add further insult to injury they have flat out refused to accept them back as a return on the grounds that they do not accept returns for items that have been fitted to a vehicle! But how am I supposed to know they would not be suitable for my car without first trying to fit them!
Disgusting and borderline fraudulent company with T&C's designed to make it impossible to return unused goods - AVOID AT ALL COSTS YOU HAVE BEEN WARNED...”
“Don't trust this website
I have ordered 2 parts for my Mercedes and the price was cheaper than the UK but at the end, I have loss £21.65!!!!!
Parts arrived after a long time and both were wrong parts. I have paid £8.45 for shipping waiting 11 days to arrive from Germany and £13.20 to return bloody parts back to Germany. When emailed to that people to inform for returning the wrong parts, they have asked me:
* Car Brand
* Car Model
* The exact date of production, namely the month and year.
* Fuel Type
* Engine Power KW/HP
* Vin-code of the car
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Luckily they forgot to ask me my grand dad's anties husband name!!!!!
Today I have found a very good price and same day collection, safe and secure from a good car part supplier in Manchester. Never order again.”
“I bought car part for over £ 280 and they say we delivered car part to your house but I never see any parts that mean I lost over £280
thanks for losing my money by Buy Car Parts”
“Brilliant customer service, I have placed a few substantial orders with them, average 1 week delivery, parts checked against vin number! Buy with confidence”
“Despite providing full car information incl. reg. number they have sent the wrong parts. To send back to Germany cost me a fortune. Pointless to save 5 pounds compared to the leading UK online shops, then to spent much more on return shipment. Mechanic charged me twice as well for his work”
“In the middle of having an absolute nightmare dealing with this lot.
Firstly, I placed the order stupidly thinking i was buying from a UK based company as they use .co.uk,WRONG!!!!!!!
however there not they are in GERMANY.
So they have tricked me there. NICE JOB. If Ihad know they were based there then i would not have placed the ordered with them. I did not want to wait 10 days for delivery and if parts where incorrect its a headache to send back,
I eventually it arrived great 10 days later. Hooray! short lived, Unfortunatly as the order wasn't packaged to travel 1 item is broken Now it seems I'm getting stalling Tactics with Robots as per previous REVIEWS.
Keep watching this space, I'm sure I'll be Updating”
“Awful! Ordered and paid for UK spec right hand drive vehicle headlights, onlinecarparts/buycarparts sent left hand drive parts! MOT failed! Advised company is based in Germany and I should have called to confirm parts were correct - seems pointless having a website that you can order from!! No refund as past their refund policy, my fault, I assumed the parts sent were what I ordered and paid for!!!”
“Absolutely awful. Says UK but based in Germany so sent us the part for a left hand drive vehicle. When choosing the part no options to pick left or right drive but as UK company you believe it will be correct. No!! Will pay refund but not the postage! What a con ! So uneconomical to return it!! So have a useless part and out of pocket!! Website not specific and misleading.”
“Dreadful service
I ordered parts for my Volvo XC60,Including wipers, when they arrived they were for a LHD Vehicle,
When I informed them of the mistake, they said I should return them to Berlin, Germany at my expense,
I said this was unfair as they details I gave and the parts were actually correct but for LHD Vehicle
I was then told I could sell them locally!! yes that is what I was advised, sell wipers for an XC60 LHD drive in Edinburgh,
appallingly poor after sales service, this is 100% not my fault yet here I am having paid £26 for wipers that are no use to Man nor Beast”
“Steer clear of this company (actually a German company called Autodoc GmbH). They are totally incompetent.
I bought 2 new headlight units from their .co.uk website. Despite confirming on the phone that the parts were for a right-hand drive car and sending a scan of my UK logbook so they could get the VIN number, they sent headlight units for a left-hand drive car. Since there was no indication of the handedness on the units or the packaging the error wasn't spotted until the units were fitted and tested. Although they accepted the return of the units, they are refusing a refund because of the marks where the units were bolted to the car.”
“One word to describe this company; Liars.
The parts they advertise on their website may not be the parts you need for you car.
Once you've received your parts they refuse to accept any sort of wrong doing.
Claiming that I should check the part before ordering, which I did and they sent me a part which different to the images on their website and for the wrong model.”
“Ok company to deal with when it comes to buying something but when the electrical component failed within 6 weeks i returned it under warranty. Nearly 7 months later after chasing them repeatedly i was finally told today that the warranty has been rejected!
I you are buying a product such as a car part that is not electrical or complex DO NOT use this company.”
