Catawiki Reviews

1.3 Rating 540 Reviews

5 %

of reviewers recommend Catawiki

Company Reviews

Questions

Metrics

1.3

Based on 540 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Catawiki?

Helpful Report

(3 weeks ago)

You can contact Catawiki by Email, Telephone and Live Chat.

Helpful Report

(3 weeks ago)

71.11%

Industry Average

“ All in all, terrible customer service for the honorable sellers from which I purchased from. ”

- Jim

“ It is true that their customer service is slow, but all my issues were resolved nevertheless and I never had a problem recovering paid money. ”

- MrB

“ I have bought lights and pans, from Netherlands and Italy with no problem on arrival. I was very worried when I saw the reviews after having bought my auctions. I am glad to have been wrong. I am giving 4 stars because the customer service is so so and the app crashes at crucial moments for auctions which means I miss a few. ”

- Anonymous

Catawiki Reviews

Customer Service - Good