Cath Kidston Reviews

Name: Cath Kidston
Rating: 2.98

3.0 Rating 59 Reviews

51 %

of reviewers recommend Cath Kidston

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3.0

Based on 59 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Cath Kidston 1 star review on 31st May 2022

Anonymous // 01/01/2019

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“AVOID! AVOID! SCAM! I have not been refunded my money. No items No money! Would give a zero star if it would let me. The company/shop is breaking the low and should not operate! I will take it farther. Unacceptable! Shocking!”

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Posted 3 years ago

“Do not buy from their website. They take your money the goods do not arrive. They will not reply to your emails and there is no phone line to call. A big scam They are nothing more than thieves.”

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Posted 3 years ago

“Not great quality & also the small backpack that I have ordered arrived in 2 plastic bags & some paper stuffing. I picked it up from one of the stores where the shop assistant cheerfully asked me if I want another bag? It is beyond me how irresponsible this company is. Massive profits yet no social/eco credentials!!”

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Posted 4 years ago

“Cath kidston shows items in stock. I ordered the item I wanted then added some other items (which I only brought as I was paying for postage so got some bits for presents). I then after paying, a day later, get an email saying main item out of stock. I ask to cancel my order but they say its too late as already processed. I keep receiving the same generic email stating same things.... Today the box of stuff arrives that I don't want. Frustrating.”

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Posted 4 years ago

“£60 handbag which has a zip which gives up after 18 months. Very poor customer service - certainly will not be buying any further products from Cath Kidston”

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Posted 4 years ago

“The products are really nice, no problem with that. Their website is just lousy with the inventory display; they show items to be available whereas they are not. You order them and then they cancel those items with a lousy excuse. For 8 euro of postage to Europe it's a loss when you try to make the most of it by grouping several items together. You end up paying too much for shipping for an item or two.”

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Posted 4 years ago

“Do not buy from this company... no free returns despite paying postage and packaging. And guess what, they did not refund me my postage and packaging either. So they get their products back new and unused and still keep £3.95 from me!!! AVOID!!!!”

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Posted 5 years ago

“Parcel was left in garden by RM. It was ripped up by foxes. This is obviously not cath kidstons fault but as they have no phone numbers at the moment i had to email. And email. And wait 48 hours for replies. Returned address and sent proof of postage via email so they could send replacement as advised. 2 days later im chasing as no reply. I then had to resort to Twitter! In fairness i got a reply then, but the dress is now out of stock. Im really upset by the whole experience.”

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Posted 5 years ago

“Got a cute discounted card wallet which arrived within time specified. Packaged nicely in tissue paper. Good service and I'm happy with the product.”

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Posted 5 years ago

“Easy to navigate. Told straight away if item is out of stock. Prompt e-mail to confirm order.”

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Posted 5 years ago

“ordered two items and collected from Store. able to see the delivery date to the shop. well packaged, almost too well packaged! Staff always polite and helpful”

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Posted 5 years ago

“Beautiful product, fast delivery. Will buy again and again from this merchant!”

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Posted 5 years ago

“Great quality, great service, would recommend a purchase of this website, the websites reliable and is a fast and easy way to order online!”

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Posted 5 years ago

“My purchase arrived promptly and I was kept informed throughout the whole process. I would highly recommend this company and will definitely use them again.”

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Posted 5 years ago

“I went into the Cath Kidson store in Westgate Oxford to buy another handbag and ended buying buying a totally different handbag than the one I was going to buy. My old handbag has lasted two years and was in constant use. I am very happy with the store and their service and my new handbag.”