Cath Kidston Reviews

Name: Cath Kidston
Rating: 2.98

3.0 Rating 59 Reviews

51 %

of reviewers recommend Cath Kidston

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3.0

Based on 59 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Cath Kidston 1 star review on 31st May 2022

Anonymous // 01/01/2019

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“Cath Kidston has been bought and taken over by NEXT (https://www.next.co.uk/cath-kidston). Any other Cath Kidston sites are fake and a scam. Contact your bank and get the money back like I did!”

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Posted 1 year ago

“I ordered things in September,no delivery,then they said that they send it again....Singapore???coming from Singapore....no delivery ,no money....scam...”

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Posted 1 year ago

“Scam. Took my money then no further communication. Should be hounded and imprisoned.”

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Posted 1 year ago

“TOTAL SCAM do not be taken in. NOT CATH KIDSTON, have added LONDON TO SITE. Avoid at all costs. Have reported page and website.”

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Posted 1 year ago

“Scam !!! Placed an order over 7 weeks ago and it shows as delivered but I haven’t received it. No help from Next who is now handling the customer service for Cath Kidston, I’ve tried all the other ways of contacting them but no help anywhere. The delivery company do not respond either. Do not order from this site it’s a scam.”

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Posted 1 year ago

“Placed an order, weeks later no sign of it, reading some of the reviews I don't think I will get it either. Scam Scam scam”

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Posted 1 year ago

“I ordered a dress for my holiday Yep delivered but I had a problem that the pockets didn't sit correctly, also there was a mark on the front of the dress So guess what You can't call them but on email them And guess what it takes 72 hours to get back to uou Guess what I'm still waiting 4 days later in still waiting a replay back 🙄”

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Posted 2 years ago

“Items arrived damaged and not as described on the website. I’m not having to pay to return them. It’s disappointing to see how low the standards and quality at Cath Kidston has become.”

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Posted 2 years ago

“Provided with a gift card as a present back in August 2019. Card stuck to a piece of card obscuring the fact that it expires after 1 year. No clear indication of this and the relatives who bought this were not advisd about. To expire after 1 year is absolutely ridiculous and no time at all. Tried discussing with Customer Services who were absolutely useless. No attempt to resolve the issue and flippant in responses to my questions. Terrible company and even worse customer service.”

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Posted 2 years ago

“DO NOT ORDER FROM HERE Terrible I ordered items on 12 May have heard nothing so emailed customer service said to wait a further 5 days have just emailed them again also noted email on Pay pay invoice is no longer valid just terrible service”

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Posted 2 years ago

“HORRIBLE - DO NOT BUY. They wrapped plates I bought terribly with nothing that said fragile. One broke and all they would do is refund it, not replace. So I would have to pay expensive shipping ALL over again for their mistake!!! Then the item was out of stock and I couldn’t even get it. What a terrible company. This issue could have been so easily fixed. I’ve been a supporter since Cath Kidston started years ago and I will no longer buy for myself or others. No wonder they went out of business and lost all locations in the UK expect 1. Bad business policies. Can’t believe they’re so happy to upset customers. Pennywise and pound foolish.”

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Posted 2 years ago

“I received my order of a Jubilee Mug today to find the handle broken, I emailed the company with a photo included, admittedly I did receive a prompt reply apologising, but also saying the mug is no longer available!!!! The mug was what I really wanted and I ordered two other items also, which I probably wouldn’t have bothered with, won’t be using them again”

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Posted 2 years ago

“Item smashed to bits. Emailed photos to be told they dont send replacements. Rubbish packaging hence breakage”

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Posted 3 years ago

“The most frustrating company I've ever bought from online, had a missing item from my delivery and unlike other companies don't care because like others have reported the parcel weighted the correct amount when it left them. So not there problem. Contact is poor and more my fault than theirs. Had to fill in forms and send picture for the to investigate and make their service better in the future, when as a customer they haven't even sorted out where my item is. Don't even get me started on the 24 hour message emailed back each time. Invoice gives a weekday number open 8 till and but line is dead. I have not idea how this will end but as a customer I've never been made to feel so less important, it like they will look into it with no intention on helping me, like it's my fault the item is missing so deal with it. DON'T BUY ONLINE, AVOID AT ALL COST.”

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Posted 3 years ago

“I ordered items to the value of £67 ,which I send back all my items by return post which I had to pay for and when my refund came back into my bank account I was so angry as I only got £42 they taken £25 and all my goods so they stolen from me TWICE over 😡😡😡😡😡😡😡😡😡😡 Do not buy !!!!!”

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Posted 3 years ago

“I bought a Cath Kidston bag (cream with flowers)a few years ago. It hasn’t been exposed to the sun for long hours. I haven’t used it often!!!! However it’s become yellow around the edges of the zipper and around the stitches. It is ruined because it’s noticeable!! I paid full price and I can’t get my money back because as I said I bought it around 5 years ago. It is still new!! But it made me angry to think that I wasted my money!!”

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Posted 3 years ago

“I had been patiently waiting for my order, which never arrived. So I contacted Cath Kidston only to be told my order had actually been cancelled by them because the item was no longer in stock. I had not received any emails informing me that my order had been cancelled and they were not apologetic for this. Awful customer service.”

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Posted 3 years ago

“DO NOT Buy Cath Kidston online! Customer Service of the USA online store is basically NON Existent - It charges your credit card right away but never ships, nor providing status for at least 4 weeks. Filing requests, or emailing will get you robotic replies only. Calling the UK number will get you a "Wrong Number" message. I had been a royal customer for years. CK stores were my must-go places when I visit London. Sadly no more traveling, no more Cath Kidston.”

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Posted 3 years ago

“I love this brand! Shipment delivered before the planned day, high quality products, and so cute! I ordered a few times from them and was never disappointed!”

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Posted 4 years ago

“As the stores are now closed all orders are online. However they dont offer free returns”

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Posted 4 years ago

Cath Kidston is rated 3.0 based on 59 reviews