Cath Kidston Reviews

Name: Cath Kidston
Rating: 2.98

3.0 Rating 59 Reviews

51 %

of reviewers recommend Cath Kidston

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3.0

Based on 59 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Cath Kidston 1 star review on 31st May 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from their website. They take your money the goods do not arrive. They will not reply to your emails and there is no phone line to call. A big scam They are nothing more than thieves.”

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Posted 5 years ago

“Cath kidston shows items in stock. I ordered the item I wanted then added some other items (which I only brought as I was paying for postage so got some bits for presents). I then after paying, a day later, get an email saying main item out of stock. I ask to cancel my order but they say its too late as already processed. I keep receiving the same generic email stating same things.... Today the box of stuff arrives that I don't want. Frustrating.”

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Posted 5 years ago

“£60 handbag which has a zip which gives up after 18 months. Very poor customer service - certainly will not be buying any further products from Cath Kidston”

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Posted 5 years ago

“The products are really nice, no problem with that. Their website is just lousy with the inventory display; they show items to be available whereas they are not. You order them and then they cancel those items with a lousy excuse. For 8 euro of postage to Europe it's a loss when you try to make the most of it by grouping several items together. You end up paying too much for shipping for an item or two.”

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Posted 5 years ago

“Do not buy from this company... no free returns despite paying postage and packaging. And guess what, they did not refund me my postage and packaging either. So they get their products back new and unused and still keep £3.95 from me!!! AVOID!!!!”

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Posted 6 years ago

“Parcel was left in garden by RM. It was ripped up by foxes. This is obviously not cath kidstons fault but as they have no phone numbers at the moment i had to email. And email. And wait 48 hours for replies. Returned address and sent proof of postage via email so they could send replacement as advised. 2 days later im chasing as no reply. I then had to resort to Twitter! In fairness i got a reply then, but the dress is now out of stock. Im really upset by the whole experience.”

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Posted 6 years ago

“Customer service is terrible, product faulty but only offered a gift card, extremely difficult to negotiate returns procedure - long winded drawn out process - totally unnecessary.”

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Posted 7 years ago

Cath Kidston is rated 3.0 based on 59 reviews