Clarks Shoes Reviews

2.5 Rating 555 Reviews
D
Happiness Grade

Clarks Shoes have a Customer Happiness Grade of D. Customers love their prices but are unhappy with their delivery, returns process and refunds.

A-

Price - Excellent

85.71%
Industry Average
I got the Ashland Bubble in navy. I got them for a great price. They are durable, reliable, & comfortable. The tassles add a bit of flair. This marks my 4th pair of Clarks. They are made for the long-haul. I give them 10 toes up [and more]!
- Irish Lassie
Exceptional customer service from Karen at Middlebrook Clarks, Bolton. I needed school shoes for my son but was having difficulty getting a pair to fit due to an insole he needs to wear. Karen went out of her way to ensure the correct fit in numerous pairs of shoes despite dealing with other waiting customers. Nothing was too much trouble for her and my son and I are very happy with the quality, fit and price of the shoes. Thank you.
- Anonymous
Exceptional customer service from Karen at Middlebrook Clarks, Bolton. I needed school shoes for my son but was having difficulty getting a pair to fit due to an insole he needs to wear. Karen went out of her way to ensure the correct fit in numerous pairs of shoes despite dealing with other waiting customers. Nothing was too much trouble for her and my son and I are very happy with the quality, fit and price of the shoes. Thank you.
- Anonymous
D

Delivery - Average

50.00%
Industry Average
5C00037697 Wow they admit I never recieved the item I ordered . Promised to follow up with their method of delivery. Ghost me when I ask what is happening or when can I Expect delivery or my money back Warning to all never order anything from this company they just take your money and run
- Sonja Dahl
When I check the tracking of the return it says that Clark’s refused delivery.
- Jenn
About five days ago I received a message from DHL delivery, that a parcel from Clarks is on its way to my adress.
- Anonymous
F

Returns Process - Difficult

20.00%
Industry Average
I ordered 2 pairs of shoes online because they do “easy returns” and I need the narrow shoes which I can’t find in stores.
- Jenn
I have found it impossible to make a return. There is evidently a problem with their returns portal. I have been trying since early July. Be careful. Your shoes better fit or you’re sol. They have really hurt their product. I will NEVER order Clark’s on line ever again. Poor customer service and satisfaction.
- B. R. Ontario.
I've got my returns slip from the post office and I've just tracked the item.
- Mahjabeen Jawed
F

Refunds - Difficult

26.19%
Industry Average
2) Furthermore, I was shocked to be told by the seller that a refund was not possible due the fact that they are not Original Clarks and they have nothing to do with Original Clarks in London (literal citation), despite the fact that I can see the address of the them listed on the website (https://www.
- Anonymous
Was told they would escalate matter and they will be in contact about refund as goods not delivered to their store.
- Sheila McDougall
There was no option to exchange them so I had to return and was expecting my refund to be loaded onto the gift card I used to pay for them.
- Lauren
B-
69.88%
Industry Average
I am very grateful for their excellent service, and have no hesitation in recommending them to other customers.
- Jill Patricia Kelk
We went to Clark’s Church Street store in Liverpool for my little girls school shoes on Wednesday 30th August. Mela was so helpful and gave great customer service and care. Nothing was too much trouble for her. Thanks very much Mela.
- Helen
Great service from Chanel at Newark Clarks today, 18.04.23. The advice Chanel gave for my 14month old granddaughter was checked out with the manager who supported the advice given. I would highly recommend Chanel’s customer service to anyone.
- R. Green