DICK'S Sporting Goods Reviews

1.9 Rating 323 Reviews

22 %

of reviewers recommend DICK'S Sporting Goods

Company Reviews

Questions

Metrics

1.9

Based on 323 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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How do I contact DICK'S Sporting Goods?

Helpful Report

(1 month ago)

You can contact DICK'S Sporting Goods by Telephone, Email and Live Chat.

Helpful Report

(1 month ago)

76.62%

Industry Average

“ In addition, he was able to help other customers with their services. ”

- Anonymous

“ I used the online service once and they sent the wrong shoes and in the wrong size. ”

- Anonymous

“ Mr. 305 aka Doug showed great customer service. He helped our 13 year old son pick out baseball cleats. He is very friendly and helpful. He has a nice personality. ”

- Mom

DICK'S Sporting Goods Reviews

Customer Service - Good