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DICK'S Sporting Goods Reviews

1.8 Rating 164 Reviews
18 %
of reviewers recommend DICK'S Sporting Goods
Company Reviews Questions Metrics
1.8
Based on 164 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5

Popular Questions:

Delivery

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Customer Service

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How do I contact DICK'S Sporting Goods?
Helpful Report
(1 month ago)
You can contact DICK'S Sporting Goods by Telephone, Email and Live Chat.
Helpful Report
(1 month ago)
C

Customer Service - Average

60.00%
Industry Average
“ We was very pleased with the service we received from DICK'S Sporting Goods store in Medford, MA. All the employees were very helpful with our needs from the moment we walked into the store. We had employees approach us asking if we needed help (which we did and was provided). We appreciated all the team work with the employees. We will definitely be back i the future. ”
- Anonymous
“ I did the majority of my online shopping at Dicks! They were AMAZING!!! Everything shipped in a timely manner, I got great pack Friday and cyber Monday deals, customer service (chat) was very responsive and helpful, and when I needed to exchange a large item, they were so very accommodating. ”
- Janet
“ Great customer service!!! Whoever is recruiting employees, needs to do it nationwide. The 2 reps I spoke to, David and Sue had great customer service. They were very nice, showed empathy, and was enthused throughout the call. ”
- Sonyl
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