DICK'S Sporting Goods Reviews

2.0 Rating 284 Reviews

22 %

of reviewers recommend DICK'S Sporting Goods

Company Reviews

Questions

Metrics

2.0

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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How does DICK'S Sporting Goods deliver?

Helpful Report

(2 weeks ago)

DICK'S Sporting Goods delivers items by Postal Service and Courier.

Helpful Report

(2 weeks ago)

54.55%

Industry Average

“ I have ordered the same item twice and it has got cancelled both times for apparently being “out of stock” when even after the orders where placed I still checked the listing and it still showed in stock before they cancelled it and the first time it was canceled I never even got a email or notification at all saying it was canceled I just happened to go in the app to my orders to check when the delivery date was and seen that it had been canceled if the item is not available then don’t put it on the app available to be ordered when it’s really not or just at least not let people check out with it in their cart so that they don’t have $50 twice just floating out in the middle of nowhere for two weeks waiting for it back it’s honestly dumb, I ordered the second time hoping maybe I would get it this time but no I was wrong. ”

- Anonymous

“ They sell online and provide estimated delivery dates that they blow right past with excuse after excuse just telling you to wait or call back when you haven't received. They claim they can't do anything to help. Poor customer service, useless chat, useless hotline and don't bother going to a lead who is more inept than the representative. ”

- Anonymous

“ Promise delivery date with extra charges, always failed! Never come on time with those extra charges with the promise time or date. Dicks South Plainfield NJ. ”

- Anonymous

DICK'S Sporting Goods Reviews

Delivery - Average