“I placed my first order with Discount Divas (DD) on November 27, 2023. The order was for a sweatshirt and sweatpants matching outfit both medium. I immediately received a 3XL sweatshirt on December 4, 2023. There was no enclosed shipping invoice which made me wary about the purchase that I had just made and charged to my credit card.
I emailed and messaged DD twice and only received an auto-generated response which stated, "Customers are responsible for the cost of return shipping. We find the least expensive shipping option to be First Class with tracking." I felt that this was wrong and no reputable retailer would do this; however, I was in receipt of an item that I could not use and had paid for this.
Only after I addressed my concerns via the comments on the DD "Facebook Live" platform was the issue addressed. A representative emailed me immediately that night. I was told that the medium shirt that I had ordered was no longer in stock, for me to keep the shirt that I had received, and that I would be refunded the charges.
I have requested that the pants be cancelled and the charges be refunded, but have had no response for this request. I only gave two-stars because someone finally responded, addressed my issues, and corrected the mistake.”
