“I purchased Redo with my order for an additional $2.98. Redo is supposed to allow you to return without an additional fee. My invoice did not show a Redo purchase, but my total reflected the $2.98 charge. I had to pay an additional $7.45 to return my item. No one would take the time to see why Redo wasn't showing up for my purchase. They just repeatedly told me I did not purchase the Redo. Buyer beware!
I feel like this must be a way for them to make a few extra dollars.”
“Ordered the green print bracelet sleeve button dress and it’s a tent. It looks ridiculous. Cannot return for a refund, only for store credit. I guess I’m stuck with this dress. Never will shop here again.”
“TERRIBLE!!!! Don't waste your time and energy, takes 2 months to receive merchandise but the newest thing is, they r selling inventory that they don't have!!!! And they won't give u money back, they want to give u credit so the money stays in the company, that doesn't work for me, it's not my fault u guys r failing miserably and selling items u don't have, give me my refund!!! I dont ever want to buy anything else from here lol!!! BBB here i come!!”
“Shipping was not a problem in the past. Now, it's ridiculous. I have been told that TikTok orders are priority over non-TikTok orders. I wait, at a minimum, 14 BUSINESS days for my items. Fix this or you will lose customers.”
“Terrible! 4 weeks and the order hadnt shipped yet so I asked for a refund. Absolutely ridiculous that they think this is acceptable! Freaking scammers”
“The fabric was very scratchy and the top just looks terrible. The sleeves are super tight and the dolman aspect looks more like bat wings. The top looks terrible on and upon attempting to return the items for a refund I have found that they will not give you your money back - just store credit. I don't want anymore of their merchandise so I guess I'm out over $70.00. This is terrible customer service and I would not recommend this company to anyone.”
“If it seems too good to be true, it probably is. Ordered some items and thought the sale was so great, but after 3 weeks, 15 business days, the order still hadn’t shipped! Pass on the divas…”
“BUYER BEWARE - IT IS HELL TRYING TO GET A REFUND FOR A MISDELIVERED PACKAGE. IT HAS BEEN SINCE OCTOBER OF 2023 AND STILL NO REFUND OF ALMOST $200.00 If I could give a zero I would. I contacted them the day that my package was supposedly delivered and told them it was not delivered. I keep getting the run around instead of just issuing a refund. I have been through all the hoops with filing with the post office like they stated. Then when I sent them the copy from the post office that the package had been misdelivered to the wrong address and was unrecoverable they still would not issue the refund. Have been going back and forth with 3 different people with this company, Christine has been the worst.”
“I am often a medium and order smalls. They were huge!!! The company will not accept a return but wants to exchange. I want my money back since I can't fit into their clothes. DON"T BUY FROM THIS COMPANY!”
“Ordered a pair if Jean's in a size 0 and received a 22. Immediately emailed them it's been 6 days and no one has taken care of this. I asked for a return label and the right size Jean's I am also going on a live and calling out customer service its awful. I'm a new customer 2nd time in less than a month I had a issue.. Done with this boutique!”
“I ordered a product and returned it because it was too big according to my tracking they received it On March 30, 2024 iMessage them on the app got a reply Take 7 to 14 days to process it. It is now April 19. I messaged them on the app a couple days ago again got a response from Christine, asking for the tracking number and the item which I messaged back to her immediately. As of today still no response from anyone. I order from other boutiques have never had this issue with any of the other ones. They also don’t provide a phone number where you can call them directly or an email address where you could actually email them. I definitely not anything from them again. Buyers BEWARE!!!”
“Slow shipping. Terrible customer support. Haven’t received items after ordered even thou they have refunded after I have contacted about issues. Way more lives than reasonable shipping times”
“Shipping is worse than slow! States product will arrive in 7-10 business days. It’s been 10 business days , 11 if you count the day I ordered. It still has NOT even shipped! I live in the same state! It is ridiculous. The returns for credit are even worse. Once I use my credits, I will NOT buy again. I will delete the app!!!”
“Ordered the product still
Not Arriving. Said can’t find my address. I’m asking for refund. Which they said can’t refund. And will keeping credit for me next time . Or resend with I have to paying my own fee. How can be possible. I’m asking them back ? Which my address do u have in ur system? Still not responding. Not happy at all”
“After reading all these posts..I wish I would have never ordered …I placed 2 orders weeks ago and still nothing…I have also sent messages and no response…super frustrated and very disappointed :(((”
“Shipping is taking way too long - very frustrating. I know it's a busy season, but I ordered in November (12th) and now am questioning if my product will arrive in time for Christmas...being that it's a gift. Also requested a cancellation and was denied. Very disappointed being that the cost and quality of the clothing is good. Hoping this changes in the future.”
