Etsy Reviews

2.2 Rating 585 Reviews

30 %

of reviewers recommend Etsy

Company Reviews

Questions

Metrics

2.2

Based on 585 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

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How do I contact Etsy?

Helpful Report

(3 weeks ago)

You can contact Etsy by Email, Live Chat and Telephone.

Helpful Report

(3 weeks ago)

76.92%

Industry Average

“ I bought the personalised family tree My order came within a few days ,even after I emailed to add extra people on When it came I realised there was one person missing .totally my fault.i emailed them they got straight back to me and sending the personlised heart out to add to my tree Customer service is second to non Excellent service through out I would recommend this company and without a doubt I will be making more purchases Donna ”

- Donna Davies

“ Professional service, lovely person and well made hand-knit items, will definitely shop again! ”

- Anonymous

“ Etsy is great as a buyer great variety og shops but as a seller if theres an issue with your account customer service will not,help. They regularly close stores and give no,explanation even going as faras telling you to cease contact in support messages and to hang up on you if you call. ”

- Anonymous

Etsy Reviews

Customer Service - Good