Farfetch Reviews

1.5 Rating 328 Reviews

11 %

of reviewers recommend Farfetch

Company Reviews

Questions

Metrics

1.5

Based on 328 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How does Farfetch deliver?

Helpful Report

(1 month ago)

Farfetch delivers items by Courier.

Helpful Report

(1 month ago)

56.25%

Industry Average

“ I find it absurd because i tried one of the shoes once for 1 minute in the bedroom and the next day after delivery I have returned them. ”

- Anonymous

“ They lost my shoes and when I contacted them I was told that they were delivered. They sent me the delivery proof and it was signed by someone else and the name given was not mine. After the investigation they denied the reimbursement saying no matter who got the package, it’s not their responsibility. I’m going to report it to the police. ”

- Gianmarco Ferraro

“ Complaint to Farfeth and Fedex at the same time because they dealt with delivery. ”

- CRISTINA

Farfetch Reviews

Delivery - Average