Farfetch Reviews

1.5 Rating 319 Reviews

11 %

of reviewers recommend Farfetch

1.5

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Customer Service

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How does Farfetch deliver?

(3 weeks ago)

Farfetch delivers items by Courier.

(3 weeks ago)

50.00%

Industry Average

“ Complaint to Farfeth and Fedex at the same time because they dealt with delivery. ”

- CRISTINA

“ 00, contacted customer service and they said they have proof of delivery with my name misspelled. ”

- melissa

“ The order process was easy and delivery quick. ”

- Anonymous