Farfetch Reviews

1.6 Rating 242 Reviews

14 %

of reviewers recommend Farfetch

Company Reviews

Questions

Metrics

1.6

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Farfetch deliver?

Helpful Report

(1 month ago)

Farfetch delivers items by Courier.

Helpful Report

(1 month ago)

40.00%

Industry Average

“ DHL Didn't follow my delivery instructions and left the package at the door instead and sent me a blurry picture as proof of delivery. ”

- Quincy

“ On the day of the pickup came the delivery man who picked up the parcel for return. ”

- Crystal

“ DONNOT BUY ANYTHING FROM Farfetch! They will short you on reimbursements, they will cancel your order without informing you or offering a suitable solution. They will not update you on delivery unless you chase them! They have stolen 200€ (Ordered on 2 different accounts) from me! NEVER AGAIN. ”

- Anonymous

Farfetch Reviews

Delivery - Slow