Fashionnova Reviews

2.0 Rating 2,811 Reviews
23 %
of reviewers recommend Fashionnova
2.0
Based on 2,811 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Fashionnova 1 star review on 22nd August 2023
Anonymous
Fashionnova 1 star review on 28th February 2023
Ms Madaf
Fashionnova 1 star review on 28th February 2023
Ms Madaf
Fashionnova 1 star review on 28th February 2023
Ms Madaf
Fashionnova 1 star review on 28th February 2023
Ms Madaf
Fashionnova 1 star review on 27th February 2023
Anonymous
Fashionnova 1 star review on 27th February 2023
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
1
Verified Reviewer
I ordered a package with a total of $194. The carrier placed the package on the wrong porch and took a delivery photo. In the photo you can clearly see the address on the house as “317” which is nowhere near my shipping address. The carrier advised me by email that they notified fashion nova that the package was lost by the driver. Fashionova refused to reship or refund my order. They repeatedly told me “the order says delivered” but never addressed that it was delivered to the wrong address. They showed no concern or regard. 2 weeks later and past my trip, I still have no package and they refuse to replace or refund. The photo with the incorrect address is big as day when you track the package. They asked for a photo of my house showing the address (even though my shipping address was obviously not 317 from the start). I sent the photo 4 times just for them to still tell me that can’t help me. Ridiculous scammers. I will never ever order from them again. I’ve never dealt with a company so this ghetto or shiesty.
Fashionnova 1 star review on 22nd August 2023
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Posted 8 months ago
1
Ms Madaf
Fashion Nova is terrible, I had a delivery scheduled for Feb 16 it said it was delivered, to destination lol what a joke. When I usually get a package from fashion Nova it savs delivered front door. And fashion Nova sends a email saying package is delivered and I didn't receive that either. I think fashion Nova and LSO delivery company are ran by the same co. You can't call either and they send out senseless emails. As you can see I uploaded several stating delivered to front door, but the package in question just says delivered. But delivered to who? And fashion Nova didn't send a your package is delivered for Feb.
Fashionnova 1 star review on 28th February 2023 Fashionnova 1 star review on 28th February 2023 Fashionnova 1 star review on 28th February 2023 Fashionnova 1 star review on 28th February 2023
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Posted 1 year ago
1
Verified Reviewer
I prefer clothes February 14 and still haven’t received my clothes and fashion nova customer service is no help at all horrible service. And they use a worse delivery service which is LSO who is LSO and why don’t they have a number to call why don’t they have a way for you to tell them where to put packages . Fashion nova is a disappointment. Local boutiques are better . Even sent me a message because I keep contacting and they sent me back by me keep contacting them it will take longer . Hell no some one is going to sue your company one day and it’s going to be soon
Fashionnova 1 star review on 27th February 2023 Fashionnova 1 star review on 27th February 2023
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Posted 1 year ago
1
T. Williams
If 0 stars was an option than that would’ve been my choice. I ordered in Nov. 2022, paid $159, never received order. Received an email from FN stating they are not responsible once it leaves their company, they are not responsible for the shipping company (LSO) in which they are paid by FN to deliver their customers order. Per FTC, FN is reliable. I don’t work as hard as I do to give money away. I have written over 20 emails and still nothing. They gave me $15 credit for a $159 order that is still sitting at LSO. FN sucks. I will never order from this company again. I would advise anyone to do the same
Fashionnova 1 star review on 14th January 2023 Fashionnova 1 star review on 14th January 2023
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Posted 1 year ago
1
Nichole
I purchased a few items but the size showed up differently after it was processed . Contacted customer service immediately and was told it was too late to cancel or change my order. It hadn’t even been 5 minutes. Their customer service is crappy then they want you to pay for returning the items. What a waist of time. Also they did not honor the extra 10% off on a future order as promised. They only care about sales any issue you have you are on your own . All you will receive is automatic messages and excuses.
Fashionnova 1 star review on 4th January 2023
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Posted 1 year ago
1
Michelle A
I never Ed received my boots ordered. The picture displayed by carrier was to the wrong door. It wasn’t my door I sent a picture of my door clearly showing my door had my apartment # I placed above the doorbell and no mat like their picture had. I was told wait 3 days for it to possibly show up. Then after the 3 days to kick rocks call the police on your neighbors for what it was the carrier’s mistake. I’m out the boots and money . Really all I did was support their business by making an order and this is how I and you will get treated if there are any issues.
Fashionnova 1 star review on 17th November 2022
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Posted 1 year ago
1
Asheida Charles
Fashion Nova is very inconsiderate to customers'distress. In June 2022, I placed an order for some items. Though FN took my money for shipping and taxes and duties, I am yet to receive those items. I reached out to the company and they said there was a delay with the shipping. I waited. The items never arrived. I reached out and they said that there was an issue with the shipping company, which they have no control over. I asked for a full refund, they refused citing that their refund policy only gives store credit. I ordered the same items again, same story. Using the store credit, I order the same items 4 times and never received them, while Fashion Nova has my f**king money. I pleaded with them that another gift card is useless if I have to endure the same disappointment. I said, refund me my money, to I can shop else where. They never did. They issued a gift care which I have not and will not use. I need my money back! I'll never spend a $1 there ever. My thing is, if the company cared one bit, they see to it that in such a situation I get my refund. Clearly, a problem that occurred 4 times will continue to occur.
Fashionnova 1 star review on 11th October 2022 Fashionnova 1 star review on 11th October 2022 Fashionnova 1 star review on 11th October 2022 Fashionnova 1 star review on 11th October 2022
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Posted 1 year ago
1
Yajaira Bonnell
I placed an order and it automatically modified my shipping address Once I changed my billing address and I didn’t notice until check out when the order had been processed. I emailed them And I didn’t get a response until the next day saying that they were unable to change the address or make any changes to the order. The order had not even been processed or shipped. Now my order is going to be delivered to the wrong address and they are not going to do anything about it, they won’t let you change your order nor cancel it once it’s been placed. I find it ridiculous that they won’t let you mo modify your order when it hasn’t even been shipped out or processed. their customer support is horrible. You can’t talk to an agent directly. You have to email them and they won’t respond right away. I’m never ordering from Fashion Nova ever again after reading the reviews.
Fashionnova 1 star review on 26th September 2022
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Posted 1 year ago
1
Brittany
Y’all kept harassing me to place an order to receive rush shipping so I did under the assumption that my order would be here today. Emailed your customer service department and I a condescending email as though I was dumb or didn’t understand what rush meant. When it was clear as day that if I placed my order before 2 pm EST it would be here tomorrow. Seems you guys are itching for another day in court.
Fashionnova 1 star review on 23rd September 2022
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Posted 1 year ago
1
Faatimah Rashid
The jeans i received came damaged. Black stains everywhere. I sent a picture immediately via email. I was offered a refund or credit, i opted for a refund however they never responded back after that. I wrote numerous emails and they are still ignoring. If i dont get my refund il be posting on twitter, instagram and snapchat !! Worst service ever. Paid for something thats damaged and wont even respond.
Fashionnova 1 star review on 14th September 2022
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Posted 1 year ago
1
Migreys
3 days writing that please help me get my package, 3 days because they asked me to wait 72 hours and this was their response Fashion Nova is not responsible for any delivered packages that may have been stolen or picked up by mistake. We strive to ensure every customer is satisfied with our business, and I apologize for any way we may have inconvenienced you.
Fashionnova 1 star review on 6th September 2022
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Posted 1 year ago
1
Verified Reviewer
I wish I could give them 0 stars that's how bad this is. I have been ordering from fashionova for a few years now and never had this issue. I now believe they stopped sending out people packages and are taking people money. I ordered a package from them and paid extra for overnight shipping. everything came out to $150.04 the next day the package said delivered and when I looked outside there was no package. This is rediculous. When I contacted fashionova help center which is no longer a live person either (FISHY) I received a response to wait two day. I waited and still nothing so I contated them again and was told this time to contact Fedx or file a police report. I will be hiring a PI to investigate fashionova to help myself and all these other people that were scammed out there money. Fashionova said I "unfortunately they cannot issue a refund. I never heard of such. This company is now becoming a scam BE VERY CAREFUL.
Fashionnova 1 star review on 23rd August 2022 Fashionnova 1 star review on 23rd August 2022 Fashionnova 1 star review on 23rd August 2022 Fashionnova 1 star review on 23rd August 2022 Fashionnova 1 star review on 23rd August 2022
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Posted 1 year ago
1
Rani
I purchased this beautiful dress but it was too long. I returned it in a large box with other orders that I had to return. The customer care team told me that they will not issue a refund because I added this return to other returns and shipped them together. My returns totalled over 500 dollars. I have shopped from fashionnova for a couple of years now. Never had this issue. They refuse to give me a refund beware future buyer, unless you are sure you won't return it, I suggest you don't buy anything. They are a scam company. If you value your hard earned money DO NOT BUY FROM THEM!!!
Fashionnova 1 star review on 17th August 2022
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Posted 1 year ago
1
Huguette
I ordered from fashion nova l never received my package. Please don't play with your money.
Fashionnova 1 star review on 16th August 2022
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Posted 1 year ago
1
Ashley
I have a wedding to attend next week… it is a formal wedding and I have to look nice. I purchased two dresses from fashion nova for $117. Paid for fast shipping so was a little extra. Figured my dresses would arrive quickly. The next day I got a message stating they were cancelling my purchase because my billing address didn’t match where I was sending it. But I was trying to send it to my girlfriends house 🤦‍♀️ Anyways, that part is understandable. Butttttt it’s now been 6 days and I still don’t have a refund. And the wedding is next Saturday and I still don’t have money or anything to wear now. So I’m not happy about that. I order off fashion nova a lot but this is ridiculous. Where is my money?
Fashionnova 1 star review on 12th August 2022 Fashionnova 1 star review on 12th August 2022
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Posted 1 year ago
1
Andy Roberts
I purchased both my items a month ago still no updates on their tracking still according to the tracking they haven't even left the USA let alone on its wat to Australia, customer service is a joke saying there is not an issue continue to wait to a given date then when that date comes and goes with no change on tracking told to wait again ,I wish I had never heard of this rubbish lieing company ,never ever again just hoping PayPal get my money back ,avoid these people at all costs
Fashionnova 1 star review on 1st August 2022
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Posted 1 year ago
1
Verified Reviewer
Horrible customer service refuse to send my other heel after sending me two right shoes. Told me I’m over the damage deadline the items are not damage they sent me two of the same heels. Never worn I also hate that they never give you your money back only a gift card. What if I don’t want to shop with the company any more!
Fashionnova 1 star review on 27th July 2022
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Posted 1 year ago
1
Mad Rita Never FN Again
They delivered my package ripped up with photo proof and the site was not accepting my return every day I tried they rejected the return. FINALLY I find the email on Google and they reply with sorry is past 14 days .. even though 2 items werent in there I paid over a 100 dollars for stinky wet pants and they gave me they ass to kiss no sorry let's look into it... no " I'm sorry the site wasn't working for u" nothing.. bunch of theives.. Scam artist they work with the delivery people to take our stuff.. more proof and pics coming
Fashionnova 1 star review on 27th May 2022
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Posted 1 year ago
1
Alicia
I purchased items that were damaged. Fashion Nova claims the items were damaged in transit. Items purchased 22 days ago and damaged were immediately reported same day as delivery on may 11. I have received two automated responses but have yet to hear from them since 5/14. Customer service is trash!
Fashionnova 1 star review on 22nd May 2022
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Posted 1 year ago
1
TEe
Str8 trash and customer service is non existent for assistance! Website is broken when trying to contact?! Clothes look NOTHING like the ad! I ordered skinny jeans and got boot cut wtfawk?
Fashionnova 1 star review on 18th May 2022 Fashionnova 1 star review on 18th May 2022 Fashionnova 1 star review on 18th May 2022
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Posted 1 year ago
Fashionnova is rated 2.0 based on 2,811 reviews