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FitFlop Reviews

2.0 Rating 117 Reviews

23 %

of reviewers recommend FitFlop

Company Reviews

2.0

Based on 117 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

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Location:

Fitflop LTD
SW6

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FitFlop 1 star review on 4th May 2024

No Glass Slipper

FitFlop 1 star review on 14th June 2023

FitFlop 1 star review on 14th June 2023

FitFlop 1 star review on 30th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NEVER EVER buy from this company!!!! You will never get ur money back or any sort of response from these people. I’m out $230. I have sent back the shoes the day after receiving them due to damage. I have the tracking showing they received the shoes back. I have called and emailed so many times I lost count. Don’t waste ur time and money. I have called and sat on phone for an hour to then be disconnected. I have no idea how they can stay in business”

Posted 1 year ago

“I have been trying to return a pair of shoes that are too big. I've called the number suggested several times, communicated with "Chat", and sent emails to no avail. The instructions are to return with the paperwork filled out that was sent with the shoes and to fill out the receipt on the back. There was no paperwork and my receipt is only a copy of the online receipt with nothing printed on the back. How do I return these shoes...to whom, where, how???”

Posted 1 year ago

“Please do NOT buy anything from Fitflop. I received 3 pairs -all way too big! But when I tried to return the shoes (2 days after receiving them) it’s like “nobody’s home at the inn”! You can’t get anyone on the phone, they don’t even allow you to leave a message. Their answering machine says to email them. So I emailed them 4 times and NO RESPONSE! I think I just lost $350.”

Posted 1 year ago

“If I didn't love the shoes I would NEVER order from them. Like all the other reviewers, I have emailed 3 times asking where my refund is for shoes that according to the tracking number arrived back with them over a month ago.”

Posted 1 year ago

“The website looked like the real brand webstore but After 9 days I still didn't recieve my two fitplops. Just found these reviews and now I suppose I'll never recieve the sandals. I am sorry I didn't look for reviews before I paid.”

Posted 2 years ago

“TRUST THESE REVIEWS! I should have read B$ ordering. I have ordered a pair of Eloise sandals for a vacation to Italy trusting the shipping time and still have not received my order and its almost 2 weeks. I leave in 2 days! I have also tried contacting Fitflop customer service and emailing. NO response. Terrible. I have tried tracking and received very little information "a label has been created". Great but where are they on route?!!? I now guess I have to go searching for shoes and the send these back which I am reading is a nightmare as well. Soooo Disappointing!!”

Posted 2 years ago

“It says it gives 15% discount for accepting emails. NO IT DOES NOT....I stopped at that...Do not buy from them....”

Posted 2 years ago

“No one answers the phones. No replies to email. How does one get customer service from FitFlop because I have yet to be able to connect with them. No tracking number. Hopefully my order gets to me one day I guess”

Posted 2 years ago

“Horrible customer service! I ordered 3 pairs of shoes. Twenty days now and no shoes. Tracking offers no info. Phones lines are off,so I emailed them it's been 4 days, no response. I like their shoes but never will I order online again.”

Posted 2 years ago

“Horrible customer service. Phone lines are closed or they hang up on you! They don't respond to emails. Took them 15 business days (not 5-8 business days as they say on the website) to deliver my shoes. Now that I want to return a pair, I've realized that they've changed their policy and the customer has to pay for returns. I'm reading other reviews and I'm horrified if I'd even get my refund or any confirmation that they've received the returned parcel. I used to shop here all the time but that's it. No more shopping and no more recommending to other ppl.”

Posted 2 years ago

“They changed their policy and you have to pay to return shoes but the instructions received with the shoes say it’s free. For the price of the shoes there should be free returns”

Posted 2 years ago

“Why are the phone lines shut down? I’m trying to return my order and paperwork says I need to call for a prepaid label? Won’t be easy because the phone lines are always SHUT DOWN! So, I wanted to return at my expense to get the refund, but would like their address or where they would like this sent. Email not answered…crickets. Now I’m reading all these bad experience and wish I would have read them before ordering!”

Posted 2 years ago

“DO NOT ORDER from this company! Customer service is nonexistent! They sent me the wrong shoes which I was hassled into mailing back to them, and they still charged me for their mistake. I've been trying to get a refund for the shoes I never received but radio silence. AWFUL...AWFUL company! Beware!!!”

Posted 2 years ago

“I returned a pair of shoes three weeks ago no refund yet. I called and got same message phone lines are closed??? I have sent three emails no response. I like their shoes but will never buy online again. I wish I read reviews here first.”

Posted 2 years ago

“Worst customer service ever. NEVER GET through on phone, don't answer emails, refunds not received, promotional fees I paid for, no explanation what fee that is, I even had to pay to return shoes.”

Posted 2 years ago

“Ordered 2 pair of fitflop shoes for a vacation a week later still no delivery email and cannot get through to find out about my order. Don’t waste your time or money online horrible customer service! Would never order again😡”

Posted 2 years ago

“I purchased my shoes in January. Unfortunately they were 2 sizes too small. I have been waiting for my return for over a month now. Forget the customer service number, no one ever answers and is "closed for the day" I have sent them numerous emails and they keep telling me it will be 3-5 business days. Super frustrating. I def won't be shopping with them anymore.”

Posted 2 years ago

“I'm on vacation in St. Augustine Florida and I bought these sandals that the store clerk recommended, I wore them for about 45 minutes and came back with blistered feet and she wouldn't give me my money back. she told me that she does not accept returns. these sandals have ruined my vacation my feet are sore my heels my arches and toes are very tired and blistered. DO NOT BUY THESE HUARACHES”

Posted 2 years ago

“I am from Ireland, I placed an order with Fitflop, so far my experience is terrible. Dont loose your money. They are Frauds.”

Posted 2 years ago

“At least you guys got shoes. I paid, payment was confirmed, not to fitflop tho, who knows where it went?? but shoes never left the basket!!! No reply to emails. Ph number disconnected. Now wasting valuable time getting bank to reverse payment 7 weeks later.”

Posted 2 years ago

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FitFlop is rated 2.0 based on 117 reviews