FitFlop Reviews

Name: FitFlop
Rating: 1.99

2.0 Rating 117 Reviews

23 %

of reviewers recommend FitFlop

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Metrics

2.0

Based on 117 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

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Location:

Fitflop LTD
SW6

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No Glass Slipper

Jeremy Niette

FitFlop 1 star review on 30th August 2022

Dalene Dumont

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on time, excellent product, must hav if you have Planter Fascitis”

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Posted 6 years ago

“Love the comfort”

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Posted 6 years ago

“They sell a great product their shows and sandals are soft, lightweight yet strong and lasting. The quality is excellent.”

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Posted 6 years ago

“Nice easy website”

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Posted 6 years ago

“Ordering was easy; my shoes were delivered fast; and on returning part of my order my refund was processed efficiently. Will definitely buy from them again.”

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Posted 6 years ago

“Very quick delivery”

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Posted 6 years ago

“Ordered trainers online and their website was very easy to navigate. Trainers arrived in the timeframe that they stated. Also got a discount for my first order with them.”

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Posted 7 years ago

“I have loved Fitflops for years but lately the quality has gone down. I dont know why though. Customer Service is also getting bad. Very sad.”

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Posted 4 years ago

“I don’t know what I was expecting, being my first pair of fit flops… but I am overall disappointed with them… they feel “cheap” when of course, they are not… we will see!!! Oh, I like the colour of them though. Plus, they were delivered to my old address, even though I called up instantly, and was assured the address had been changed.”

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Posted 1 week ago

“I was trying to order sandals ,got through all procedures and at the end when I authorised my card - the item is out of stock!? Why it was not mentiond on the site?? They never answered my mails! Then there is a lot of scam sites using there logo, people can get deceived easily,I wrote this- no answer! I like this brand and was buying in the shop before long but the experience with on- line ordering was bad!!!”

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Posted 9 months ago

“Terrible customer service. I ordered a pair of high tops and to my dismay immediately tried to cancel due to incorrect sizing. FitFlop WOULD NOT cancel my order, even though it was not in shipping mode. To add insult to that, FitFLOP charges you for the return and a "SERVICE" fee for restocking. A representative I spoke with told me that I would not be required to pay for shipping to return. Obviously, they were wrong. I will no longer be a fitFLOP customer after this.”

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Posted 1 year ago

“Great shoes rubbish customer service. I rang on 26th August as returned shoes had gone astray. Advised they would contact warehouse and get back - now 3rd Sept - nothing. Have rang and they the answerphone message on saying to ring during opening hours!! It is!!”

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Posted 2 years ago

“Customer service really sucks. There is no process in place to contact anyone. I placed an order and got 'your order is on it's way' two weeks ago and still no shoes and no help to track the order. They use Canpar in Canada which also has no customer support. This has been a very frustrating experience”

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Posted 2 years ago

“The soles are not tough enough to withstand tiny rocks etc causing grooves and tearing pieces of bottom off.”

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Posted 3 years ago

“I bought two pairs of shoes and returned one pair. They said I would receive an email regarding the refund within 14 business days when they received it. It's been 15 days today, but I haven't received any refund-related email, nor have I seen any refund in my bank account. I emailed the customer service about it, but haven't got any response. How can they run a business like this? I won't buy shoes from here again.”

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Posted 5 hours ago

“A pair of slip-on shoes came and I wore them in the house for a couple of weeks and it deformed. They will not refund without your original box because of some warehouse issue and they have absolutely no sense of customer service. The product is defective within 2 weeks and they can’t answer for it. They just have people answer the phone that can’t do anything and the email communications have generic answers. Last time I will order from their website. Money down the drain. What a waste! Buyer beware! Horrible company.”

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Posted 1 week ago

“I have bought many pairs of the same kind of shoe for the last eight years, The last two pairs the price has gone up and the stitching has come out in the exact same Place on the last two pairs. This most recent pair is only five months old and I usually buy them every thirteen to fifteen months. This is my first time reaching out to the company for any kind of replacement and they were completely dis regarding any information and basically let a robot.Tell me that it was normal wear and tear. They even tried to offer me a ten percent discount on my next pair, which I will not be buying. Disgusted and disappointed.”

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Posted 1 month ago

“Hello, I have to start out by saying I love these shoes. I have five pairs. Anyway, the last pair of shoes I bought were sneakers. I had them less than a year and maybe wore them about 6 months of the year, because of snow. So the stitching starts ripping out by the top of the shoe and the lining is coming undone. I asked for some sort of compensation. They said too bad. They are from wear and tear. I'm 61 years old!!!!! The shoes are just poorly made. I'm just so disappointed as the shoes are expensive for me. Well, just wanted to let you know how sucky the customer service is. Thanks for listening. I'm gonna miss this brand.”

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Posted 1 month ago

“Prices have gone up, quality has gone down. Poor return service, even if fault lies with them (wrong she size listed). Also, they are all so stinking ugly, it’s embarrassing to wear any of the shoes. The really need to get a better designer.”

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Posted 1 month ago

“This was my fourth order. I usually order three or more shoes at a time to avoid delivery charges. Their product is great but their service SUCKS! Every order has taken more than two weeks. I emailed them on the 8th business day asking why the delay asked if I could reroute my order as I would be away by the time they arrived. I was told that I couldn’t cancel once the order had been placed even though it hadn’t been processed They were extremely busy and apologized for the delay. This time on the 10th BUSINESS day I was emailed that my order was cancelled!! I purchased them to take on my vacation in three days. I was told that due to a stock shortage that my order with a birthday discount was just cancelled!! I love the product but DO NOT TRUST THEM ANYMORE!!!”

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Posted 3 months ago

FitFlop is rated 2.0 based on 117 reviews