Florist Up My Street Reviews

Name: Florist Up My Street
Address: Unit 1, Hollygrove Business Park, Verwood Road, Ringwood
Rating: 4.69

4.7 Rating 208 Reviews

92 %

of reviewers recommend Florist Up My Street

Company Reviews

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Metrics

4.7

Based on 208 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

hello@floristupmystreet.co.uk

Location:

Unit 1, Hollygrove Business Park, Verwood Road
Ringwood
BH24 2DB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the automated messaging system was a week behind. Ordered the a couple of days before valentines day to collect ready for the day. The email said i would receive a message when they were ready to collect. This didn't come though until the 21st of February. Not very efficient.”

Helpful Report

Posted 5 years ago

Thank you for your review and feedback. So lovely to hear that your order was made for you ready to collect on Valentine's Day. I hope your recipient loved their flowers. Sorry to hear how you felt after receiving a delayed email. Our florist has control of this, allowing them to keep you up to date in real time. It seems this was done a little late on this occasion. You can image how hectic a florist shop must be on one of the busiest days of the year. We will look into automating this further.

Posted 5 years ago

“Poor presentation and half the Flowers lasted 4 days, the rest less than a week. All for Valentines day with a price tag of £45. The recipient was very disappointed. Would not use Florist up my Street again”

Helpful Report

Posted 5 years ago

Sorry to hear this. Would you mind getting in touch to let us know a bit more information about your order so we can investigate it further? We act as an independent marketplace for small local florists to market their own products and services through. We want to consistently vet our vendors, the standard and your feedback would be greatly appreciated. Many thanks

Posted 5 years ago

“Appalling! Flowers that I had been informed, had arrived on the agreed date, had not. When they did arrive, 5 days later, they had withered and died. Just the Valentine's day gift we wanted!”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We work on behalf of many local florists around the UK to help promote their individual services. Your feedback is very important to us, helping to keep the standards of our vendors as high as possible. Looking into your order, on this occasion the chosen florist made and posted the flowers successfully with a next day delivery. The third-party delivery service failed to make the delivery which caused the issue. The order was promptly dealt with at the time with a full refund with alternative suggestions. We are very sorry, and on behalf of the florist, for the failed delivery by the courier and have arranged with the florist to not use that service again.

Posted 5 years ago

“Severely let down by the courier service DPD on Valentines but when the bouquet arrived 5 days late (and left outside when it was designed to fit through a letterbox) it wasn’t all that. Was I meant to retie the red ribbon? Even with my discount there wasn’t enough flowers to justify the price....I know things get inflated for Valentines but really not worth it. On the flip side, the original florist arranged for a local shop to supply me with a bouquet and it was fantastic so I will be ordering from them directly to avoid disappointment from this website. Been let down too many times by florists on such an important day, lesson now learned”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We work on behalf of many local florists around the UK to help promote their individual services. Your feedback is very important to us, helping to keep the standards of our vendors as high as possible. Great to see that the florist arranged another order for you after finding out about DPD failing to deliver. That's fantastic service! You would think DPD wouldn't delivery Valentine's flowers so long after they were meant to reach you. Sorry about their service. We feel this is quite an unfair review knowing what lengths the florist went to rectify an unfortunate situation but we appreciate your feedback and have advised all our partner florists not to use that delivery service.

Posted 5 years ago

“My flowers for Valentine's day arrived today, 18/02/19 dead, also don't know how much my partner paid, but more green the flowers, very disappointed,”

Helpful Report

Posted 5 years ago

“Definitely not worth the price, even after using a £10 discount voucher. Very very disappointed ☹️”

Helpful Report

Posted 5 years ago

Sorry to hear this Simon. As requested, would you mind getting in touch to let us know a bit more information about your order so we can investigate it further? We act as an independent marketplace for small local florists to market their own products and services through. We want to consistently vet our vendors, the standard and your feedback would be greatly appreciated. Many thanks

Posted 5 years ago

“The order (10311) I placed for my mother's birhday flowers were not delivered. They decided to wait until two days AFTER the supposed delivery date to tell me by text that they 'could not fulfil my order'? What exactly is the point of supplying my phone number if they're not going to use it, BEFORE the delivey date to inform me of any problems? The very impersonal message I recieved was a generic token apology, at best. All I receieved was a full refund!! WOW I should think so!! Will NOT be using your service again.”

Helpful Report

Posted 5 years ago

Good to speak to you and thank you for your response. Unfortunately, the florist missed the order notifications, which is an extremely rare occurrence. I hope our offer to redeem the situation helped and again apologise from us, and on behalf of your chosen florist for the inconvenience. Please let us know if we can do anything further to help.

Posted 5 years ago

“My children ordered a bouquet for my birthday and I'm very disappointed knowing what they paid and what has been delivered. The bouquet has carnations, crysanthemums, a sprig of lilies, and 5 roses with a touch of greenery and gypsophelia. This cost £40+ and is certainly not worth it. Would NOT recommend to anyone, even my worst enemy.”

Helpful Report

Posted 5 years ago

Hi Lisa Sorry to hear about your disappointment with the florist and your order. Our website acts as an online marketplace for them to sell their own product through. This said, we take the quality and satisfaction very seriously and will be happy to investigate this further for you. In order to do so please send us a picture of the bouquet, along with the order reference number to hello@floristupmystreet.co.uk. We will then check it's standards and liaise with the florist. Many thanks Tom

Posted 5 years ago

“Couldn't deliver my order in time and 29 days later still haven't refunded my money”

Helpful Report

Posted 5 years ago

“they did not deliver my order, but happy to take my money quick enough. dont use them”

Helpful Report

Posted 5 years ago

Hi, thank you for your comments and we're sorry to hear you felt this way. The florist had run out of flowers for that day so unfortunately had to reject your order. We have looked into your request and found that the issue was handled by the florist at the time with a full and immediate refund. If there is anything else we can do to help in the future please get in touch at hello@floristupmystreet.co.uk.

Posted 5 years ago

“They died next day”

Helpful Report

Posted 6 years ago

Sorry to hear that Crystal. Our model has been created to prevent his from happening. We work on behalf of local florists around the UK, helping them promote their individual products. We will look into the florist you placed your order with and investigate further.

Posted 6 years ago

Florist Up My Street is rated 4.7 based on 208 reviews