Holland & Barrett Reviews

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"Made an order for a 3 for 2 offer for \u20ac139.99 in their so called sale, applied a 20% that I discovered a short time later didn\u2019t work. Left after hours message on bot and rang customer service next day to be told sorry you didn\u2019t contact us within 30 mins so we can\u2019t change your order and we don\u2019t refund anymore if you forget or discount code doesn\u2019t work, false advertising on their website saying they do. To make matters even worse the exact same product was on salontotal.com for \u20ac89.91 with free delivery, over \u20ac50 cheaper. Absolutely Ripping customers off. Also saying delivery will be 13 days because of Hollyhead damage. Total Gangsters AVOID."

"People, remember that this is partially owned by Mikhail Friedman - sanctioned Russian oligarch, a friend of Putin. That's why he was allowed at the beginning of 1990s to amass enormous looted money from Russia, invest it on the West, and sell you supplements."

"Ordered vitamins for my child, but it never arrived.\r\n\r\nHolland and Barrett used Hermes to deliver this parcel and Hermes courier never delivered the item, instead I recieved an email with a dodgy image which shows the item left in a location that is un-identifiable.\r\n\r\nI\u2019ve already waited on the deivery time for my order, only to find out on Monday that the order may be lost, or stolen in the case of c r o o k e d Hermes employees.\r\n\r\nNonetheless, I spoke to H&B representative Alison, who confirmed that I will get an update today. No updates as Hermes hasn\u2019t got back to them apparently. So basically i\u2019m waiting on their courier service to get back to them so H&B can get back to me, as if that\u2019s my problem now?\r\n\r\nSo where does that leave me as a consumer? I\u2019ve paid for vitamins for my 3 year old who really needs them. Holland & Barrett being the supplier of such items ironically unable to supply them (i know it\u2019s Hermes courier service, but again, H&B should have a contingency plan for such scenario). i\u2019ve waited a week already now and if the items are re-sent, I will have to wait longer, as quoted by H&B rep Alison. This means that my child is going to be deficient in the vitamins that i ordered.\r\n\r\nSo the ultimate question is, how can H&B going to rectify this situation? do they re-send the items with another courier using a quicker service? (preferred option) or do they refund me the money they owe me now? some solutions i\u2019ve come up with as it seemed like your telephone reps weren\u2019t too sure of any solutions.\r\n\r\nHolland & Barrett need to take full responsibility of this. I know it is the courier companies fault but at the end of the day you H&B chose to use Hermes who prove to be incompetent over and over again.\r\n\r\nAlso not forgetting to mention the distress of time and anticipation of having wait to receive the delivery will never be accountable for by H&B.\r\n\r\nAbsolutely terrible service from the so called \u2018UK\u2019s largest health & wellness retailer\u2019 as quotes on their social media sites. Also 145 years of experience apparently, but they still haven\u2019t figured that Hermes courier service is absolutely useless!"

"Hi,\nI ordered for the following:\nOptimum Nutrition Gold Standard 100% Whey Powder Chocolate\n908 g\n\nI received the product but the product does not have \"908\" g. It's disappointing to see only 899g bottles, attaching a pic for your reference. \nGiven I paid for 908g and I got 899g, I like to ensure there is a fare reimbursement and the on charge against \"18\"g."