“I question the quality of the vitamins. A nutrition and wellness shop owner once told me that UK vitamins are not always the strength stated. H&B is now a chain operation so... I used their liquid D for a while and began having what appeared to be
D deficiency symptoms. Then I used a high quality brand of D and immediately felt better. Coincidence, not sure.”
“I have been a loyal customer - coming back to buy things for at least the past 7-8 years. Despite feeling like most things are overpriced, I just love the variety, and most of all, in-store customer service. However we moved to a different town (postcode TN, and somewhat grateful to have H&B on the high street), however the dude behind the counter has always made me feel unwelcome. Sure I have two kids with me but they are both young and hardly a nuisance as I wear one and push the other in the pram, or just come with the former. I'm put off going in now, it's so awkward and hostile as he is even clearly reluctant to greet or even help me locate and understand items. Worst feeling ever when he appears nicer to other customers but not me even though I am just looking for one or two small things and hardly had the opportunity to say or do anything to offend anyone. Little does he know I also buy online but every now and again I just need a small top up or two of things which does not warrant an online order. I miss the guys and gals at the TW, EC, WC and SE stores!”
“Been to MacArthur Glen York store today to ask advice on CBC oil, assistant knew very little if anything about the product and was more bothered about the guy one get one half price offer. She was off hand and all she told me was they sell it to peop!e taking morphine so it all be ok. Assistant on till no better , no smile no thankyou.. Customer service appalling ,will definitely not use this store again.”
“I received a long till receipt type voucher entitling me to twenty per cent off a single item purchase forward dated to 12 July. H&B seem to give similar type receipt type vouchers with every purchase. By the time they can be used the print has either been worn away or i have lost it or thrown it. I do not value these promotions as they seem to be not worth the trouble to keep the receipt and also these till receipts are a source of BPA - a well known endocrine disrupter.”